Social Media and Technology in the Supply Chain
4.0 (2 ratings)
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Social Media and Technology in the Supply Chain

Learn about the impact of SM&T on your daily professional and personal life and how it is changing the way we interact.
4.0 (2 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
982 students enrolled
Created by Nigel Devenish
Last updated 11/2014
Curiosity Sale
Current price: $10 Original price: $20 Discount: 50% off
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  • 3 hours on-demand video
  • 1 Supplemental Resource
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • You will be able to understand the key communication enablers that are driving greater horizontal growth for: manufactures, retailers, suppliers, vendors, 3 party logistics providers
  • You will be able to put into context the impact of Social Media and New Technology on to the Global Supply Chain
  • You will understand the impact of Social Media and Technology on the Supply Chain
  • You will recognise how and why complexity is being embedded within the Supply Chain
View Curriculum
  • Students will only require access to a modern PC /Laptop/Tablet to engage for this course. The course has been design with practicality in mind. It does not matter if you are a season professional and or just embarking on your Supply Chain and Logistics Career.

Important notes:

  • Current promotional price is $19, but will increase to $149
  • New lectures and updates
  • Support

Whatever your current position employed within SC&L function, this course will give you a practical understanding of the impact of social media in the supply chain and its consequences.

it addresses the multiple issues social media and new technology generates in the supply chain and logistics markets (“SC&L”).

It addresses the communication issues affecting and impacting on distribution road, air, sea and rail, that is applicable to manufacturing, production and retail.

I have incorporate my practical real time experience, giving you real time comprehension of operations in SC&L.

This course is structured in 18 sections with 135 lectures and should take students about 4.5hrs to complete.

If you are working in SC&L in roles such as; procurement, operations, distribution, sales and marketing, distribution, freight management and manufacturing functions - this is a course for you

Who is the target audience?
  • This course is applicable to anyone who operates in; procurement, planning, operations, warehouse, distribution, wholesale, third party logistics and or undertaking academic studies. At whatever level you are operating, you will take away positive knowledge that you can use at your place of work or studies.
  • This course presents a framework in understanding how social medial and new technology is impacting on SC&L. Students will gain a detailed insight of key communications that are driving increased complexity throughout the end-to-end supply chain.
  • This course focuses and delivers real time experience on multiple functions within complex operations, which is being impacted and exacerbated by the integration of social media and new technology in Supply Chain & Logistic of today.
  • This course is providing the student with a practical understanding of the issues and challenges key stakeholders in the Supply Chain & Logistic face on a daily basis.
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Curriculum For This Course
138 Lectures
Introduction to the Course
6 Lectures 07:03
Some information about me

What the student will need in terms of resources to complete the course

Resources needed for the Course

Conclusion S1
Introduction to the complexity in the Supply Chain
1 Lecture 01:37

What role Social Media is having in Supply Chain Complexity

Introduction of Social Media in the Supply Chain
Complexity of Modes of Transport in the Supply Chain
8 Lectures 10:44

Learn the 4 key types of Transport Systems used in the The Global Supply


Recognise the befenits of using Rail Freight in the Supply Chain

Rail Freight - the real opportunity

Understand the importance of Road Freight

Road Freight introduction

Learn how social media and new technology is helping the management of road freight

Commercial management of Road Freight

Size matters, Ships are getting bigger, understand why

Sea Freight and types of containers

Learn the importance of cost to serve in freight shipping

Preview 01:09

Learn the importance of speed in the supply chain

Speed matters in the Supply Chain - Air Freight


What do you know about Modes of Transport
8 questions
Complexity of Global Production in the Supply Chain
12 Lectures 09:52

Recognise the challenges in Global Production within the Supply Chain


Consequences of Demand Chain on the Manufacturers

Realise how quickly change is happening with new technology

Manufacturing and 3D Printing

Understand the treat of product imitations in the supply chain

Manufacturing and supply chain risk mitigation

Geo-Political issues with Global Farming

Industrial farming societies challenge

Global importance but it has its challenges and this has an impact on the supply chain

Pharmaceutical manufacturing - can you trust the Net

Assess the consolidation of fashion manufacturing

Clothing manufacturing and social media

Sustainable Fashion - the way ahead

Clothing manufacturing and New Technology

Recognise the importance of BI through social media

Apparel - seducing the community

Understand society has the same issues with food management as they do with drug manufactuers

Food - can we trust what we eat

Science behind simple marketing

Drink manufacturers personalising the market

Learn and understand why disruptive technology can be a threat

Big Challenge for everyone

What do you know about Global Production
4 questions
Complexity of the Integrated Distribution
13 Lectures 16:28

Understand time compression in the supply chain to be successful

Order Management

Learn the importance of knowing staff holidays and the impact of weather on the Supply Chain

Preview 01:08

Recognise the critical importance of having excellent customer service

Customer support

Understanding the processes of getting product to the market

Freight Management

Do not be affraid to challenge the normal way

A personal view of current deliveries

Learn that the traditional methods of deliveries are constanly changing

A solution - the London delivery hub

Learn the real importance of the benefit drivers provide for a freight company

Why drivers are new company ambassadors

Recognise that having so many competitors in a market produces so much duplication and waste and cost to the environment

The duplication in the Supply Chain

Can we continue to manage in the same way

Vendor Management

Social Media has unintentionally develop a whole new industry

Reverse Logistics

Working capital is a big feature within inventory management

Inventory management complexity explained on a real example

The truth about collaboration

What do you know about Integrated Distribution
9 questions
Complexity in Retail Sells
8 Lectures 08:36

Retailing is becoming harder and harder, resulting in greater supply chain complexity. This course takes you through the key issues


A look at Radio Frequency Identification Data will change the way we shop

What is RFID

Examine the benefits of RFID's use in the future

Preview 01:03

Grocery shopping will never be the same again

Impact of RFID and social media on our shopping

The typical High Street is changing. Nothing stays the same. Technology is having an impact

High Street

New technology is driving society's mundane habits in all aspects in the way we conduct our lives


We now are able to work smart and not harder

New Opportunities

A quick round up of assessing RFID and retail


What do you know about Retail Sells
7 questions
Complexity of the simple Supply Chain
6 Lectures 09:40

It is interesting when you ask people in the industry are you in supply chain or logistics many will not understand the key difference. This course takes you through this with some great examples

Introduction to the simple Supply Chain

The main stakeholders in the supply chain are also facing continuous challenges to their operating models

The players in the Supply Chain

Summary of the supply chain today

Supply Chain - an overview

Stakeholder harmonisation is driving increasing complexity in the supply chain

More in depth elaboration of the complexity

Real time reporting driving and leading efficiencies in the end-to-end supply chain

Geofencing and consequences in the Supply Chain

If it can go direct it will

Disintermediation of data and consequences

What do you know about the simple Supply Chain
8 questions
Complexity of the Transport
4 Lectures 07:00

Drivers are becoming a key crucial function within the distribution chain

The new role of the driver

We know where you are?

Geofencing and advantages explained

Economics of distribution is crucial, can they make a profit?

Preview 00:59

Can we work differently….Yes we can!

Time to rethink

What do you know about Transport in the Supply Chain
3 questions
Types of Warehousing
7 Lectures 07:55

Warehouses are not just 4 walls and a ceiling they serve different purposes. A quick overview


Strategic - v - Tactical Locations the key implications on the cost to serve

Financial impact of location, good warehouses and financingon the operation

A warehouse is just not 4 walls

5 Key points - ambient and dry

The cost of managing such a facility

Temperature controlled

Maximising space and resources is now really possible with real time information based on trust.

Multi - users

Physical, financial, regulatory and compliance security are key to manage such facilities

Bonded Warehouse

Order sizes are becoming smaller, need to accommodate agility and resilience in warehouse design

Innovative new bays

What do you know about the Types of Warehousing?
6 questions
Warehouse Architecture
9 Lectures 12:55

We introduce the commercial need to understand how we design our operations in the warehouse


Velocity in operations. Need to optimise performance

Importance of the Pick rate

Space has a cost, can you afford such a luxury

Wide Aisle

More product with less space, but at more physical cost

Narrow Aisle

Moving to automation ideal for bulk picking

Very Narrow Aisle

Know your numbers is to know your business operations

How to drive efficiencies

Each SKU has its own home

Dedicated bays

Each SKU can be roam the warehouse locations

Floating bays

Warehousing can be said to be the engine room of the supply chain. Here we review the course and its key topics


What do you know about Architecture within Warehousing
1 question
8 More Sections
About the Instructor
Nigel Devenish
3.5 Average rating
12 Reviews
1,942 Students
4 Courses
Supply Chain and Logistics Career Professional

Professionally: My career is rooted in the supply chain and logistics (“SC&L”), specifically within Third Party Logistics (“3PL”) supporting various market verticals; pharmaceutical, grocery retail, apparel, health, paper, technology manufacturing, and general goods. Including very large warehouse management, inventory, shipping and distribution. I have held very senior roles including; commercial, operations, and solution engineering design and account director, for international SC&L operations supporting global brands. 5 years ago I started my own consultancy - the catalyst for change was to help individuals, companies and organisations deal with the dynamic complexity within the SC&L. I have a strong interest in Systems, Process and Communications in SC&L.

I see continuity and change as a ‘constant' feature in SC&L. Where conventional forecasting, planning, and analysing methods struggle to deal with the industry’s increasing complexity, brought about by the advance in today's new media and technology. I have published various trade papers and regularly appears as a speaker for events. I also provides public and in-house certificated training courses for international training companies.

Personally: My infectious enthusiasm sustained by a large engine that drives my desire to constantly improve people, systems, processes and cost to serve in SC&L. Having worked across cultures and countries, I have developed a highly effective operational antenna and communications tool-set. I believe that most people go to work in SC&L want to do well. Often low self-confidence and or lack of employee esteem is more often a result of poor and or inadequate training, knowledge, skills and local leadership. Allied to the preservation of traditional operational orthodox systems and processes, anchored within a rigid silo driven hierarchy. Most people, I believe, who exist in such organisations, see themselves within a business system over which they have little influence. They tend to see their responsibilities as limited to the boundaries of their position or function. In today’s technology advanced SC&L is reeling from the impact of “Disintermediation of Information”, and is having far reaching consequences, within organisational structures and real-time operational processes. I'm now committed to consulting, advising, supporting, training, mentoring, and educating the most treasured of all company assets…Its people.

Nigel’s Mission:Within the SC&L industry all too often, team leaders, supervisors, junior and senior managers including executive boards, seek only to repair or ameliorate the symptoms of operational / commercial failure. This short term reprieve inevitably develops in to a longer term volatile issues. My mission through my on-line training programs is to simply aid the practical knowledge and learning experience for those engaged in the SC&L operations. That meaningfully advances individual and team knowledge in real time on their execution of systems, processes, cost to serve, and operations management wherever people work in the SC&L.

What I believe: My operational strap line is“if you know your numbers, you know your business”. As today's global society’s move increasingly to a transactional economy, this can tend to reinforce individualistic cultures operating within SC&L organisations. Whenever a company or an aspect of the operation fails, people are inclined to point to specific events to explain the “causes” of non-compliance; product problems, inept managers, loss of key people, poor distribution, unexpected unplanned aggressive completion, loss of loan facilities and business downturns etc. I believe the SC&L industry is now more about horizontal growth and interdependent interconnected processes, functions, management and leadership. My courses are expressively designed to explore all these issues.

What will the students glean from Nigel:The constant repetitive commercial and operational issues crystallised my thinking in that I wanted to share, my practical, commercial and operational knowledge for the next generation of SC&L professionals. All my courses are populated with useful practical tips amassed over many years, which will help the students in their modern day workplace. Today’s problems have been created by yesterday’s solutions……. Technology is advancing but the SC&L industry appears to repeat the same mistakes. My advice will help students navigate the pitfalls.