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The ability to set challenging, but realistic goals and deliver feedback well is critical to your success as a leader. Bring an open mind for improving your ability to communicate performance expectations as a leader and help your team achieve higher motivation and productivity. Learn how to set performance expectations, communicate them, and provide positive and constructive feedback to maximize performance. This 30 minute course includes downloadable templates and job aids for reviewing an writing goals, tips on providing effective feedback, practicing your communications skills and creating an action plan for your success.
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Certificate of completion.
|Section 1: Setting Expecations and Goals|
The Importance of ExpectationsPreview
Clarifying Expectations and GoalsPreview
|Section 2: Communicating Expecations and Providing Feedback on Performance|
Communicating Expecations and Continuous Feedback
Handling Challenging Situations & Agree to Next Steps
|Section 3: Performance Management Process, Practice & Action Plan|
Performance Management Process, Practice & Action Plan
Saundra Stroope is a human resources and talent management leader with over 20 years of human capital experience within a variety of industries at award winning, global and Fortune 500 companies. Her expertise includes leadership development, succession planning, culture change, organizational development, employee engagement, career development, team development, curriculum design, facilitation, human resources, and coaching individuals at all leadership levels. She has a long track record of leading and measuring the success of talent development initiatives. Her experience includes the Telecommunications, Energy, Healthcare, Mining, and Aerospace/Defense industries. Her work in the Aerospace/Defense industry led to She has published over a dozen articles and a chapter titled “Career Development to Engage and Retain High Potential Emerging Leaders" in the book Integrated Talent Management Scorecards by ASTD Press. Saundra holds a Bachelor's degree in Psychology and a Master's in Human Resources Management from Texas A&M University. She is certified in the delivery of many leadership development programs and coaching assessments including the Myers Briggs (MBTI), Strong Interest Inventory, Thomas Killman (TKI), Insights, and 360 feedback tools. Saundra's passion for development, drive for results, business acumen, and many years of human capital experience, allow her to bring creative ideas and practical talent solutions to organizations. She has guided many individuals and organizations to achieve higher performance.