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ServiceNow Kickstart: On-Demand Training for ServiceNow

ServiceNow Training for Basic ServiceNow Administration. Also great for ServiceNow Interview preparation.
4.3 (642 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
8,625 students enrolled
Last updated 2/2014
English
Free
Includes:
  • 3.5 hours on-demand video
  • 1 Article
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
Description

Note: This course was created on the pre-Eureka UI of ServiceNow. As a result, you will see some differences in the UI for what is captured in this course and what is currently available in ServiceNow. With the release of Fuji, the UI changes are more apparent.

However, fundamentally, ServiceNow works the same way. What that means is that it is very intuitive to map the steps in the current ServiceNow UI and follow the course accordingly.

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This course is created by QuickNexus. At QuickNexus, we focus exclusively on the CMDB (Configuration Management Database) in ServiceNow. If you are looking for CMDB Training and or assistance with CMDB Implementations, reach out to us via Udemy or our contact details on the QuickNexus website.

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This course is what you need to Kickstart your ServiceNow knowledge. This course includes a series of videos that cover various aspects of ServiceNow to get you going with the Basics of ServiceNow Administration and give you an overview of various aspects and features of ServiceNow.

Take this course to:

Prepare for your ServiceNow Interview

Administer ServiceNow

Refresh your SerivceNow Skills

Get familiar with ServiceNow

Who is the target audience?
  • Organizations staffing ServiceNow Resources
  • Organizations enabling SeriviceNow Teams
  • ITIL Experts working on ServiceNow
Students Who Viewed This Course Also Viewed
What Will I Learn?
ServiceNow Interview Preparation
Administer ServiceNow
Refresh ServiceNow Skills
Get familiar with ServiceNow
View Curriculum
Requirements
  • Access to a ServiceNow Instance
  • http://demo.servicenow.com
  • http://wiki.servicenow.com
  • http://www.learnServiceNow.com
Curriculum For This Course
Expand All 24 Lectures Collapse All 24 Lectures 03:31:54
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Introduction
1 Lecture 00:21
Course Introduction
00:21
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User Interface
2 Lectures 07:13
This video briefly describes how to log in to ServiceNow. It details an expected URL structure and demonstrates what to expect after you log in.
Logging in to ServiceNow
02:28

This video covers the essential UI features available after you login to ServiceNow. It details the use of various icons and provides tips thus making the interface more intuitive for first time users.
Basic UI Features
04:45
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ServiceNow Forms
5 Lectures 40:29
This video explains the Forms UI and covers the essential UI features. It details the use of various features in the UI and provides tips thus making the interface more intuitive for first time users.
Form Basics
05:01

This video details the advanced features and administration for the Forms. It provides an overview of the form customization options and provides generic recommendations.
Form Advanced
07:02

This video demonstrates the ability to create dependent fields in a form so that changing a value in one field changes an associated value in another related field. Basic knowledge of Form Customizations is recommended as a prerequisite.
Form Dependent Fields
04:04

This video details all the form field types available in ServiceNow and demonstrates their features by creating a sample form. It provides an overview allowing for an understanding of the functionality facilitating better design decisions.
Form Fields Deep Dive
12:38

This video demonstrates an example of how a form can be customized by consolidating data in different tables (Change, Incident, Problem, CMDB) allowing for a simplified process.
Use Case: Incident Review Meeting
11:44
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ServiceNow List Views
2 Lectures 20:30
This video explains the List View and covers the essential UI features available in the List View. It details the use of various features in the UI and provides tips thus making the interface more intuitive for first time users.
List View Basics
07:27

This video details the advanced features and administration for the List View. It provides an overview of the customization options available under System Properties and provides generic recommendations.
List View Advanced
13:03
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ServiceNow Reporting
3 Lectures 38:36
This video explains the Reporting in ServiceNow and covers the essential UI features. It details the use of various features in the UI and provides tips thus making the interface more intuitive for first time users.
Reporting Basics
10:02

This video digs deeper into the exaustive list of report types supported in ServiceNow and demonstrates report creation, associating them with various KPIs, providing examples of how they can be used for various reporting requirements.
Reporting Advanced
18:43

This video details the advanced features and administration for Reporting in ServiceNow and navigates through the functionality of the Reports application.
Report Administration
09:51
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ServiceNow Tables
3 Lectures 24:21
This video covers concepts on how tables are defined in ServiceNow and how they relate to each other, providing an understanding of the functionality, facilitating better design decisions.
Table Concepts and Administration
13:21

This video demonstrates the creation on Tables, Applications and Modules. It provides an overview allowing for an understanding of the functionality facilitating better design decisions.
Creating Tables, Applications and Modules
04:36

This video demonstrates the Audit Rotations and Extensions in ServiceNow. It navigates the UI detailing the concepts and functionality.
Table Audit, Rotation and Extensions
06:24
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ServiceNow Data Imports
2 Lectures 23:21
This video details the features and administration for the System Import Sets and navigates through the functionality of the System Import Sets application.
System Import Sets
15:20

This video demonstrates Transform Maps by walking through an example which imports external data into ServiceNow and updates corresponding values based on a matching key.
Transform Maps
08:01
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ServiceNow Schedulers and Events
2 Lectures 14:20
This video details the features and administration for the System Scheduler and navigates through the functionality of the System Scheduler application.
System Schedulers
06:39

This video covers the concepts of how Events are defined in ServiceNow and how they are administered. It provides an overview allowing for an understanding of the functionality facilitating better design decisions.
Events
07:41
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User Profile and Administration
2 Lectures 18:53
This video describes the features available for a specific user to customize their own profile. It details the ability of the users to configure their own devices, notification options and navigate through their personalization settings.
User Profile
05:20

This video details concepts of User Administration including Groups and Roles. It demonstrates the working of Groups and Roles and navigates through the functionality of the User Administration application.
User Administration
13:33
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ServiceNow Knowledge Base
2 Lectures 23:41
This video explains the Knowledge Base and covers the essential UI features available in the Knowledge Base. It details the use of various features in the UI and provides tips thus making the interface more intuitive for first time users.
Knowledge Basics
06:20

This video details the advanced features and administration for the Knowledge Base and navigates through the functionality of the Knowledge Base application.
Knowledge Base Administration
17:21
About the Instructor
4.3 Average rating
641 Reviews
8,625 Students
1 Course
Content Creator

Currently at QuickNexus, Shivraj Vichare focuses solely on the CMDB in ServiceNow and has developed capability and expertise in building solutions to expand the capability of the ServiceNow Platform, leveraging the CMDB.

Shivraj Vichare, using the ITIL (Information Technology Infrastructure Library) framework, has been working with ServiceNow since 2007 in various roles including System Administrator, Developer, Solution Lead, Delivery Lead, Client Engagement Manager and SME.

His experience started with ING as one of the first large scale transformational ServiceNow Implementations.

After ING, Shivraj consulted at Ernst & Young and Clearwire.

In 2012, Shivraj joined Accenture as a ServiceNow SME for two years.

Currently, he is a Managing Director at QuickNexus, focusing on the CMDB in ServiceNow.

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