ServiceNow Kickstart: On-Demand Training for ServiceNow

ServiceNow Training for Basic ServiceNow Administration. Also great for ServiceNow Interview preparation.
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  • Lectures 24
  • Length 3.5 hours
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 9/2013 English

Course Description

Note: This course was created on the pre-Eureka UI of ServiceNow. As a result, you will see some differences in the UI for what is captured in this course and what is currently available in ServiceNow. With the release of Fuji, the UI changes are more apparent.

However, fundamentally, ServiceNow works the same way. What that means is that it is very intuitive to map the steps in the current ServiceNow UI and follow the course accordingly.

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This course is created by QuickNexus. At QuickNexus, we focus exclusively on the CMDB (Configuration Management Database) in ServiceNow. If you are looking for CMDB Training and or assistance with CMDB Implementations, reach out to us via Udemy or our contact details on the QuickNexus website.

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This course is what you need to Kickstart your ServiceNow knowledge. This course includes a series of videos that cover various aspects of ServiceNow to get you going with the Basics of ServiceNow Administration and give you an overview of various aspects and features of ServiceNow.

Take this course to:

Prepare for your ServiceNow Interview

Administer ServiceNow

Refresh your SerivceNow Skills

Get familiar with ServiceNow

What are the requirements?

  • Access to a ServiceNow Instance
  • http://demo.servicenow.com
  • http://wiki.servicenow.com
  • http://www.learnServiceNow.com

What am I going to get from this course?

  • ServiceNow Interview Preparation
  • Administer ServiceNow
  • Refresh ServiceNow Skills
  • Get familiar with ServiceNow

What is the target audience?

  • Organizations staffing ServiceNow Resources
  • Organizations enabling SeriviceNow Teams
  • ITIL Experts working on ServiceNow

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Introduction
Course Introduction
Article
Section 2: User Interface
02:28
This video briefly describes how to log in to ServiceNow. It details an expected URL structure and demonstrates what to expect after you log in.
04:45
This video covers the essential UI features available after you login to ServiceNow. It details the use of various icons and provides tips thus making the interface more intuitive for first time users.
Section 3: ServiceNow Forms
05:01
This video explains the Forms UI and covers the essential UI features. It details the use of various features in the UI and provides tips thus making the interface more intuitive for first time users.
07:02
This video details the advanced features and administration for the Forms. It provides an overview of the form customization options and provides generic recommendations.
04:04
This video demonstrates the ability to create dependent fields in a form so that changing a value in one field changes an associated value in another related field. Basic knowledge of Form Customizations is recommended as a prerequisite.
12:38
This video details all the form field types available in ServiceNow and demonstrates their features by creating a sample form. It provides an overview allowing for an understanding of the functionality facilitating better design decisions.
11:44
This video demonstrates an example of how a form can be customized by consolidating data in different tables (Change, Incident, Problem, CMDB) allowing for a simplified process.
Section 4: ServiceNow List Views
07:27
This video explains the List View and covers the essential UI features available in the List View. It details the use of various features in the UI and provides tips thus making the interface more intuitive for first time users.
13:03
This video details the advanced features and administration for the List View. It provides an overview of the customization options available under System Properties and provides generic recommendations.
Section 5: ServiceNow Reporting
10:02
This video explains the Reporting in ServiceNow and covers the essential UI features. It details the use of various features in the UI and provides tips thus making the interface more intuitive for first time users.
18:43
This video digs deeper into the exaustive list of report types supported in ServiceNow and demonstrates report creation, associating them with various KPIs, providing examples of how they can be used for various reporting requirements.
09:51
This video details the advanced features and administration for Reporting in ServiceNow and navigates through the functionality of the Reports application.
Section 6: ServiceNow Tables
13:21
This video covers concepts on how tables are defined in ServiceNow and how they relate to each other, providing an understanding of the functionality, facilitating better design decisions.
04:36
This video demonstrates the creation on Tables, Applications and Modules. It provides an overview allowing for an understanding of the functionality facilitating better design decisions.
06:24
This video demonstrates the Audit Rotations and Extensions in ServiceNow. It navigates the UI detailing the concepts and functionality.
Section 7: ServiceNow Data Imports
15:20
This video details the features and administration for the System Import Sets and navigates through the functionality of the System Import Sets application.
08:01
This video demonstrates Transform Maps by walking through an example which imports external data into ServiceNow and updates corresponding values based on a matching key.
Section 8: ServiceNow Schedulers and Events
06:39
This video details the features and administration for the System Scheduler and navigates through the functionality of the System Scheduler application.
07:41
This video covers the concepts of how Events are defined in ServiceNow and how they are administered. It provides an overview allowing for an understanding of the functionality facilitating better design decisions.
Section 9: User Profile and Administration
05:20
This video describes the features available for a specific user to customize their own profile. It details the ability of the users to configure their own devices, notification options and navigate through their personalization settings.
13:33
This video details concepts of User Administration including Groups and Roles. It demonstrates the working of Groups and Roles and navigates through the functionality of the User Administration application.
Section 10: ServiceNow Knowledge Base
06:20
This video explains the Knowledge Base and covers the essential UI features available in the Knowledge Base. It details the use of various features in the UI and provides tips thus making the interface more intuitive for first time users.
17:21
This video details the advanced features and administration for the Knowledge Base and navigates through the functionality of the Knowledge Base application.

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Instructor Biography

Shivraj Vichare, Content Creator

Currently at QuickNexus, Shivraj Vichare focuses solely on the CMDB in ServiceNow and has developed capability and expertise in building solutions to expand the capability of the ServiceNow Platform, leveraging the CMDB.

Shivraj Vichare, using the ITIL (Information Technology Infrastructure Library) framework, has been working with ServiceNow since 2007 in various roles including System Administrator, Developer, Solution Lead, Delivery Lead, Client Engagement Manager and SME.

His experience started with ING as one of the first large scale transformational ServiceNow Implementations.

After ING, Shivraj consulted at Ernst & Young and Clearwire.

In 2012, Shivraj joined Accenture as a ServiceNow SME for two years.

Currently, he is a Managing Director at QuickNexus, focusing on the CMDB in ServiceNow.

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