ServiceNow Mastery: Building Expertise from the Ground Up

Advance your career with a comprehensive online ServiceNow training that covers IT service management from basics to advanced functionalities, plus hands-on exercises and expert guidance.

Explore how ServiceNow, a cloud-based ITSM platform, automates common business processes and supports IT service management, with incident and problem management and CMDB on the Now platform.

Explore IT service management in ServiceNow, including incident, problem, change, service catalog, service level management, portfolio, asset, financial, release, agile development, customer and HR service delivery, plus HR scope migration.

Explore service now basics through the developer site, personal dev instances, sign up and login, publish apps, and access api documentation and a thriving developer community.

Log in to ServiceNow developer site to request an instance, pick a version (Jakarta, Helsinki, Istanbul), and use admin credentials to explore roles, upgrades, and data backups with update sets.

Explore the ServiceNow user interface, including the banner, application navigator, and content frame, to access apps, search, filter, and manage lists and forms.

Explore ServiceNow user interface fundamentals by navigating incident lists, applying search, filters, and priorities, and personalizing columns to manage incidents efficiently.

Explore how lists and forms display a single record with fields, sections, and views, including related records and annotations. Master wildcard searches and ServiceNow Studio basics.

Discover ServiceNow Studio as the IDE for building and linking applications, managing app files, publishing to the app store, and designing data with core tables for end users.

Explore the studio UI by identifying the header, application explorer, content frame, and status bar, then create and manage hotel management apps with files and tables.

Create and customize tables in ServiceNow by defining labels and internal names, adding columns. Configure extensible tables, auto-numbering, ACLs, and application scope for responsive apps.

Learn how to create a room booking table in ServiceNow, add fields with a drag-and-drop form designer, understand default fields and access controls, and set up the hotel management application.

Learn to use the field navigator to add and arrange fields for room booking form, set mandatory fields, and configure the number of rooms and persons with a choice list.

Explore how ServiceNow enables rapid application development with templates and scripting. Integrate with Outlook, deploy in the cloud, and align business logic, user interface, and data model.

Explore how a ServiceNow hotel management app enables business travel booking via a portal, with approvals, tasks, and a unique scope that prevents cross-app conflicts.

Create ServiceNow applications from scratch or import from source control, configure scopes and unique names, and manage models, tables, and incident modules with inheritance and precautions.

Develop ServiceNow mastery by creating modules and models, adding fields and forms, setting visibility and link rules, and managing room bookings and open requests in a hotel management app.

Create fields in ServiceNow by adding table columns or designing a form, configure from and to date fields, number of rooms, and number of persons, with mandatory or read-only constraints.

Create and update a ServiceNow form with room details and a room location section using country references and a 237-country lookup, and select from predefined hotels like Park Hyatt.

Explore system management in ServiceNow by building a hotel room booking workflow with read-only states, priority handling, manager approvals, and color-coded status indicators.

Learn scripting in ServiceNow using JavaScript (ECMAScript standards) to interact with database tables, validate data, log issues, trigger workflows, alerts, and third-party integrations; cover client and server side scripting.

Explore the script editor and client scripts in ServiceNow, including syntax highlighting, debugging, and the four script types (onload, onchange, onsubmit, onselect) with global and hotel management apps.

Learn to create and configure a ServiceNow client script, specifying name, application, table, and view; harness on load and onchange events to drive business logic.

Watch a hands on demo of creating and using client scripts in ServiceNow, including on load, on change, and submit events, with practical examples and alerts.

Explore the glide form class in ServiceNow to access form fields, retrieve values, set read-only states, write messages, and manage choices and user details via glide user.

Learn to build dynamic fields in serviceNow by using onchange logic, reference fields, and conditional options to filter hotels by country, and debug scripts to improve performance and clarity.

Apply debugging techniques to diagnose ServiceNow scripts and UI behavior, explore onchange logic for dependent country and location dropdowns, and compare glide scripts with UI policies in practice.

Debug client scripts in service now by building dependent country and city fields in a hotel management app, using onchange to refresh city choices and enforce country city validations.

Master practical debugging of ServiceNow plain scripts by using client scripts, field watchers, try-catch blocks, and console logs via the developer tab to trace changes and resolve issues.

Explore how ui policies govern form field visibility and editability with minimal scripting, using conditions and policy actions to make fields visible, read-only, or mandatory in ServiceNow Studio.

Explore how ui policy actions control field behavior by using conditions to set read-only, required, and visible states, with debugging and policy scripting in ServiceNow.

Explore UI policy actions, using conditions to drive read-only, visible, and mandatory field states, test with policy debugging, and understand U.S. policies, client scripts, and activation workflows.

Explore client scripts and UI policies to control form behavior, show or hide messages, and set field values, with guidance on when to use each and their execution order.

Master server side scripting in ServiceNow to perform database operations, update related records, enforce security with server-side validations, and enable emails and integrations via business rules and script includes.

Explore types of server scripts in ServiceNow, focusing on business rules, before and after execution, and insert, update, or delete actions with conditional logic.

Explore the features of business scripting in ServiceNow, including how business rules run before or after operations and the server-side API for data handling.

Explore server side APIs in ServiceNow, including glide record, glide aggregate, and gs logging, to build business rules, schedule jobs, and handle events in a hotel room booking app.

Learn how to enforce date validations and business rules during inserts in ServiceNow, including not allowing past dates, ensuring from and to dates are logical, and handling insert versus update.

Learn to debug server-side business rules in ServiceNow using system logs, session debugging, and the JavaScript debugger. Use application logs and logging levels from info to error to troubleshoot effectively.

Master the JavaScript debugger in ServiceNow by setting breakpoints, pausing execution, inspecting variables and the call stack, and using step over, step into, and step out to diagnose scripts.

Learn to debug in ServiceNow using application logs, the debugger, and breakpoints; inspect variables and call stacks, enable session debugging, and step through business rules and script includes.

Explore script includes in ServiceNow, including on-demand (classless) script includes and function and class patterns. Extend existing classes and reuse server-side logic across business rules and client scripts.

Write and move business logic into a script include function to reuse data validation across forms. Align input and current objects, and name functions correctly to ensure reliable on-demand execution.

Extend a script include to enhance existing classes with new methods and properties, use the prototype for extending objects, implement private functions, and coordinate client-server calls with callbacks.

Learn to implement client and server scripts in ServiceNow to populate a hotel management form with the system administrator's email, extending objects and handling bookings.

teaches building a script function in ServiceNow to fetch a user's email by passing a user id from client to server, with prototype extension and callback.

In this lecture, learn to debug ServiceNow server-side scripts, fetch user emails via script includes, and implement client-callable logic with onload and onchange to populate email IDs.

Learn how to create and use utility script includes for ServiceNow, including on-demand, scheduled, and transform scripts, with initialization, parameter handling, notification emails, and data import.

Learn how to secure ServiceNow applications by using rules, roles, and groups, and manage access with access control rules and elevated privileges.

Create and manage groups to assign roles to hundreds of users, enabling scalable access control for hotel management applications. Discover group inheritance and role-based access within hotel management apps.

secure applications by configuring access controls, roles, and table permissions to restrict visibility and operations. use impersonation to test admin rules by temporarily acting as another user in hotel management.

discover how to secure an application by creating an admin role, building hotel management groups, assigning roles through group inheritance, and testing impersonation to control visibility of bookings.

Configure role-based access in ServiceNow by creating a new hotel management module, administering admin vs user views, and filtering open and my open requests across groups.

Explore how access controls and access control lists restrict data access by enforcing required conditions and operations (create, read, write, delete), including admin and elevated security privileges.

Master ServiceNow ACLs as an ordered list evaluated from exact to generic, across table and field levels, and use scripts to verify user roles and return true to grant access.

Apply access control lists in ServiceNow by using none to grant, and a guarded combination to deny, ensuring admins see all records while users see only their own.

Secure the application by configuring access control lists and scripting security to enforce dynamic rules, protect against other applications, and rely on server-side controls over client checks.

Explore cross-scope tables in ServiceNow, configure run access tracking and cross-court access policies, and manage script access and privileges across applications with tracking and enforcing modes.

Explore how application access works at the table level in ServiceNow, including application scope vs global scope, and how random access tracking enforces read, create, and update permissions.

understand how to control cross-application access by configuring application scopes and table permissions, and test secure read or deny outcomes with server-side scripting.

Learn how to import legacy data into ServiceNow using data sources, staging table, and transform map, ensuring proper mapping and data integrity.

Learn how to load data into a staging table and an intermediate table, create a transform map to map fields, and import into the target table with validation.

Learn to enforce mandatory fields during data import in ServiceNow, using mapping and transformation steps, validation, and import logs to ensure complete, accurate data.

Learn to import data into ServiceNow using staging tables and transform maps, create a transformer, handle errors, and map fields from Excel to the target table.

Import and transform set maps in service now, review transform history and import logs, verify inserts across bookings, handle data sources, and map excel date formats to target tables.

Explore transform event scripts that control data transformation during imports, using coalescing and events like on start, on before, on after, on stack, and on complete.

Analyze source and target fields to enforce mandatory values, create valid records when fields are empty, and use a transform script to map from source to target during data imports.

Learn to input data into target fields with transform scripts and data sources, handling inserts, updates, and ignoring records, while coalescing and ensuring uniqueness and indexing.

Explore orchestration in ServiceNow by mastering workflows, a sequence of automated activities that route approvals, notifications, and tasks to achieve incident resolution.

Begin and end activities drive ServiceNow workflows, triggering transitions as records change and enabling multi-step processes like approvals, task creation, and email notifications through a drag-and-drop workflow editor.

Explore how to create and configure ServiceNow workflows, manage check out and publish cycles, assemble core activities and transitions, and validate configurations for reliable, active processes.

Learn to create a hotel room booking workflow with manager approvals, open state transitions, and an end-to-end setup that assigns approvals for requests.

Create and refine a dynamic approval workflow in ServiceNow by adding dynamic names, dragging transitions, setting states like work in progress and rejected, publishing, and validating with impersonation tests.

Imitate creating a new user, assign roles as a system administrator, and route approvals through a manager to validate the workflow from open to approved or rejected, using debugging contexts.

Explore how ServiceNow workflows publish and orchestrate tasks by using contexts, monitoring active and completed runs, and inspecting timelines, status colors, and logs to ensure approvals and escalations are tracked.

Learn to log and debug workflows with information, error, and debug levels, enable log book messages, and see how room booking tasks propagate from requests and publish statuses.

Discover how scheduled script executions in ServiceNow run at set times or on a recurring basis, using daily, weekly, monthly patterns or on-demand runs, with testing via run now.

Configure scheduled scripts in ServiceNow by exploring trigger types, next actions, and job states, and apply the approach to hotel room bookings to monitor open critical tasks.

Learn to run and test ServiceNow scripts, examine system logs for priority and critical incidents, and count occurrences using glide aggregate to surface total critical room booking events.

Explore how events function as indications of changes in ServiceNow, how events are generated and queued by the event registry, and how actions—including notifications and script actions—respond with business logic.

Master ServiceNow event configurations by registering events, generating them through the event queue via glide system, and configuring workflow or flow activities to process and troubleshoot events.

Learn to check and monitor events in ServiceNow, view event logs and blocks, and configure script actions and conditions within the event lifecycle to respond to events.

Register and implement events and their actions in a hotel management app, using event registration, triggering via a scheduled script execution, queuing, and updating room bookings from critical to high.

Use script action to select and create, change priority, execute and re-execute actions, and debug by checking execution status, logs, and data validation.

Demonstrate scripting actions in ServiceNow, debugging real-time issues, and using custom queues with process watch to manage event processing and queue priorities.