ServiceNow Mastery: Building Expertise from the Ground Up

Unlock the full potential of ServiceNow with comprehensive training from beginner essentials to advanced mastery.

Created byEDUCBA Bridging the Gap

Last updated 11/2024

English

What you'll learn

Introduction to ServiceNow and IT Service Management. Basics of ServiceNow UI and navigation.
ServiceNow Studio for application development. Scripting in ServiceNow for client-side and server-side operations.
Implementing UI policies and actions. Advanced topics such as notifications, email configurations, and event management.
Utilizing application properties and widgets in ServiceNow. Outbound and inbound integrations with REST messages.
ServiceNow API requests and data parsing. Mastering ServiceNow administration and customization techniques.

Course content

2 sections • 157 lectures • 25h 55m total length

ServiceNow Overview2:05
Introducton to ServiceNow9:46
IT Service Management12:08
Service Management Others11:17
Service Now Basics11:30
Steps to Obtain an Instance7:47
Service Now UI9:05
Service Now UI - Banner6:58
Lists and Forms6:02
Service Now Studio10:13
Understanding the Studio9:20
Table Creation9:13
Adding Fields to the Table9:36
Field Navigator7:36
Learn to use the field navigator to add and arrange fields for room booking form, set mandatory fields, and configure the number of rooms and persons with a choice list.
Application Development10:35
Business Problem10:30
Creating Application File10:29
Creating Modules and Fields10:52
Ways of Creating Fields9:25
Creating Updated Form8:35
System Management5:50
Scripting in Service Now8:40
Script Editor Features12:02
Creating Client Script9:59
Practical Demo on Scripting10:36
Glideform Class11:35
Evaluating Application File10:29
Evaluating on the New Value11:21
Debugging Client Scripts10:09
Try Business Logic11:15
UI Policy Configuration10:17
Methods of UI Policy Actions10:59
UI Policy Actions10:59
Client Script and UI Policy11:38
Server Side Scripting8:33
Types of Server Scripts6:38
Features of Business Scripting9:11
Server Side APIs9:55
Working on System Administration9:08
Inserting Data8:04
Debugging Business Rules9:10
Javascript Debugger10:44
Implementing on Debugging10:05
Types of Script Includes11:28
Script Include Function11:19
Extend a Script Include8:52
Client Slide Calling5:12
Creating Script Function12:05
Creating Details9:33
Utilities Script Include9:25
Securing the Applications12:36
Assigning Role to User8:55
Securing Applications8:16
Impersonating Users12:07
Creating New Module12:07
Access Control List9:25
Configuring the Script12:03
Functions of None Grant8:49
Securing Our Application11:54
Cross Scope Tables10:34
Explore cross-scope tables in ServiceNow, configure run access tracking and cross-court access policies, and manage script access and privileges across applications with tracking and enforcing modes.
Appication Access11:07
More on Appication Access9:59
Importing Data to Service Now10:18
Data in Staging Table9:37
Enforce Mandatory Fields10:07
Learn to enforce mandatory fields during data import in ServiceNow, using mapping and transformation steps, validation, and import logs to ensure complete, accurate data.
Introduction to IT Service Management10:49
Importing Set and Transform Map9:49
Date Field Configuration10:09
Transform Event Scripts10:55
Source and Target Fields10:20
Inputing Data in Target Fields12:27
Concept of Orchestration9:24
Begin and End Activity12:04
Workflows and Core Things11:57
Creating Workflows11:08
Adding Dynamic Names9:53
Creating New User8:00
Publishing the Workflows10:44
Window Log Messages8:53
Creating Task Description11:45
Understanding Scheduled Script Execution11:55
Configuration for Scheduled Script10:03
Finding Class in Logs8:04
Events and its Actions10:28
Analyzing the Configurations8:47
Checking for Events9:40
Implementation of Events and its Actions10:15
Using the Script Action9:54
Using the Script Action Continues9:32

Introduction to Notifications in Service Now12:12
Understanding When to Send Section8:35
User Notification Settings9:55
Who will Receive the Notification10:06
Content of the Message12:00
Using Dynamic Content10:08
Practical Implementations of Notifications11:01
Evaluating the Notifications8:58
Outbound Email Configuration7:06
Understanding Inbound Email10:19
Email Parts Recognition11:07
Default Username and Password11:17
Creating Auto Create Reply Text11:20
Creating Inbound Email Action9:58
Learning Notifiations Email Script10:30
Methods for Adding CC or BCC12:00
Practical Implementation on Notification Email11:22
Practical Implementation of Inbound Email8:40
Creating Inbound Email Action9:58
Executing Script for Email10:53
Making Changes in Email Priority9:47
Application properties in Service now9:52
Searching system property category10:35
Setting property order8:57
Using Application properties10:38
Analyzing the Application properties8:11
Handling and utilizing properties7:32
Discussion on few widget examples11:57
Learn how to use service portal widgets, distinguish between widget and instance, and build a carousal with slides and images in the designer, with pages, containers, and previews.
Analyzing in service portal designer9:48
Observation of Responsive pages9:21
Showing and hiding containers5:16
Learn Page Editor with its roles10:07
Assingning the roles10:30
Changing and Previewing the Theme10:17
Creating custom widgets11:46
Adding options in widgets9:37
Enabling preview within widget editor10:08
Creating custom widget from the scratch11:14
Scripting for Template and Table10:09
Learn to script templates and tables in the service portal by building and styling templates with bootstrap, querying data from the back end, and dynamically rendering notes and headings.
Function of dollar scope data7:53
Creating Notes Widget10:39
Scripting for Notes widget8:43
Server script for Title9:51
Delete Model9:40
Widget Options10:04
Directives7:21
Angular Provider Relationship10:48
RecordWatch8:49
UI Page and UI Script6:53
Testing Angular JS Application10:27
Page Styling9:32
UI Scripts11:57
Utilising UI Scripts11:53
Outbound Integration9:09
Create an Outbond REST Message11:09
HTTP Methos8:54
Method Endpoint9:37
Configration for Variable Substituations10:51
Preview Script Usage9:37
Parsing Data from the Response9:16
Handle the Response9:15
Methods in REST Message V2 API8:19
Inbod Integration11:00
Selecting an API9:15
Types of Query Parameters9:47
ServiceNow API Request9:41
Data Types and Returned Value8:37
CORS Rules10:15

Requirements

No previous programming or architecture knowledge is necessary.
Basic understanding of computers required
Some IT work experience or who are currently studying in computer degree is an added advantage

Description

Welcome to the comprehensive course on ServiceNow, designed to equip you with the skills and knowledge needed to effectively utilize this powerful platform for IT Service Management and application development. Throughout this course, you will embark on a journey from beginner to advanced levels, exploring the core concepts, functionalities, and best practices of ServiceNow.

In the modern IT landscape, efficient management of IT services is crucial for organizational success. ServiceNow offers a robust platform that streamlines IT service delivery, automates workflows, and enhances collaboration across departments. Whether you're new to ServiceNow or seeking to deepen your expertise, this course will provide you with the essential tools and techniques to leverage ServiceNow effectively.

From understanding the fundamental principles of ServiceNow to mastering advanced topics like scripting, integration, and customization, each module is crafted to provide hands-on experience and real-world insights. By the end of this course, you will not only possess the skills to navigate the ServiceNow ecosystem but also be capable of designing, developing, and optimizing ServiceNow applications to meet the diverse needs of modern enterprises.

Join us on this exciting journey into the world of ServiceNow, where you'll unlock the full potential of this leading IT service management platform and position yourself as a valuable asset in today's digital workforce.

Section 1: ServiceNow - Beginner Level

In this section, students will delve into the foundational aspects of ServiceNow, covering:

Introduction to ServiceNow and its significance in IT Service Management.
Basics of ServiceNow, including obtaining an instance and navigating the user interface.
Understanding ServiceNow Studio for application development.
Creation of tables, fields, and applications within ServiceNow.
Scripting in ServiceNow using client-side and server-side scripting.
Implementation of UI policies and actions to control user interactions.
Server-side APIs and system administration tasks in ServiceNow.
Data importing, access control, and securing applications in ServiceNow.

Section 2: ServiceNow - Intermediate to Advanced Level

Building upon the basics, this section explores intermediate to advanced topics in ServiceNow, such as:

Notifications management, including outbound and inbound email configuration.
Utilization of application properties and widgets for customization.
Scripting for templates, tables, and custom widgets in ServiceNow.
Integration with external systems through outbound and inbound integrations.
Leveraging REST APIs for data exchange and manipulation.
Advanced ServiceNow features like UI pages, UI scripts, and directives.
Testing and styling AngularJS applications within ServiceNow.
In-depth exploration of ServiceNow API requests, parameters, and response handling.

These comprehensive modules provide a structured path for learners to transition from ServiceNow beginners to proficient users, equipped with essential skills for IT service management and application development.

Who this course is for:

IT professionals interested in mastering ServiceNow for IT service management.
Beginners looking to learn ServiceNow from scratch.
Intermediate users aiming to enhance their ServiceNow skills.
Professionals seeking to advance their career prospects in IT service management.
Anyone interested in learning how to customize and administer ServiceNow effectively.

ServiceNow Mastery: Building Expertise from the Ground Up

What you'll learn

Explore related topics

Course content

ServiceNow - Beginner Level89 lectures • 14hr 43min

ServiceNow - Intermediate to Advanced Level68 lectures • 11hr 12min

Requirements

Description

Who this course is for: