ServiceNow 201: Development
4.5 (27 ratings)
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ServiceNow 201: Development

Learn how to develop on the ServiceNow platform!
4.5 (27 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
133 students enrolled
Created by Mark Miller
Last updated 8/2017
English
Price: $95
30-Day Money-Back Guarantee
Includes:
  • 8.5 hours on-demand video
  • 18 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Develop on and customize for the ServiceNow platform
  • The ServiceNow APIs
  • When & where to script in ServiceNow
View Curriculum
Requirements
  • ServiceNow Experience
  • JavaScript & Object Oriented Programming
  • Understanding of Web App Architecture (HTTP & Databases)
Description

This course will teach you everything you need to know in order to start scripting on the ServiceNow platform. Whether you're creating custom applications or configuring advanced customizations, leveraging scripting on the ServiceNow platform is a requirement for any great ServiceNow administrator. 

This course includes over 70 lectures, containing over 8 hours of video, covering everything you need to know in order to master scripting on the ServiceNow platform. You'll learn how ServiceNow APIs work and where you can use them within the platform.

This course is composed of 10 sections, which covers all of the most important ServiceNow APIs so you can start developing on the platform as quickly as possible! Learn about GlideRecord, GlideSystem, GlideAjax, GlideForm, GlideUser, GlideDateTime, and many more ServiceNow APIs. Discover the power of Script Includes and how you can create your very own APIs within the ServiceNow platform. Create modern, asynchronous web apps using ServiceNow's GlideAjax API

Important: This is an intermediate level course. An understanding of JavaScript and ServiceNow is required. This course will not teach you JavaScript, although it contains many great resources for learning the language.

This course will cover all of the topics found within the Scripting in ServiceNow class. In addition to the lectures and slides, this course offers exercises and quizzes for each core section.

Who is the target audience?
  • ServiceNow Administrators
  • ServiceNow Developers
  • Custom App Developers
Students Who Viewed This Course Also Viewed
Curriculum For This Course
55 Lectures
08:41:44
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Course Introduction
2 Lectures 13:42

In this video, I will introduce myself and discuss the course structure and outline.

Preview 05:55

This video will outline the course prerequisites and course goals.

Preview 07:47
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Development Overview
4 Lectures 57:12

In this video, we'll go over some ServiceNow basics, like releases, environments, update sets, and much more!

ServiceNow Basics
15:00

Learn about tables and their relationships in ServiceNow.

Tables
12:24

In this video, we'll go over fields and field types within ServiceNow.

Fields
12:03

In this video, we'll go over an introduction to development in ServiceNow.

Development Introduction
17:45

This quiz will test your knowledge of when it's the right time to script!

Should You Script?
6 questions
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Scripting Locations & API Introduction
8 Lectures 01:05:53

Business Rules are one of the most common customizations in ServiceNow. In this video, we'll go over them in detail.

Business Rules
11:28

Client Scripts are used for all kinds of interesting things. In this video, we'll take a closer look at them.

Client Scripts
07:26

In this video, we'll go over UI Actions and discuss using them on the client-side and server-side. 

UI Actions
09:11

Use UI Policies to apply read-only, mandatory, or show/hide logic to form fields. In this video, we'll cover them in more detail. 

UI Policies
06:04

Script Includes are used all throughout ServiceNow. In this video, we'll cover them in detail.

Script Includes
08:57

In this video, we'll cover Scheduled Jobs, which are used to run an action at a specific point in time or duration. 

Scheduled Jobs
05:38

In this video, we'll cover some of the most common scripting areas in Workflow actions. 

Workflow Scripting
11:08

In this video, we'll introduce one of the most important concepts in development, APIs. 

Introduction to APIs
06:01

A quiz to test your knowledge over the Section 3 material. 

Section 3 Quiz
3 questions
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GlideRecord
8 Lectures 01:34:40

An introduction to the most important ServiceNow API, the GlideRecord!

Preview 13:25

In this video, we cover the concept of dot-walking and provide a GlideRecord API overview.

Concept: Dot-Walking & API Overview
10:07

GlideRecord is a large and powerful API. In this video, we'll cover some of the most important methods!

Common GlideRecord Methods & Stages
16:32

In this video, we take a walk through CRUD.

Revisiting CRUD
05:07

In this video, we'll take a look at GlideRecord in ServiceNow.

GlideRecord - Demo 1
19:59

In this video, we'll continue our conversation on GlideRecord. 

GlideRecord - Demo 2
18:51

In this video, we'll introduce two more APIs, the GlideRecordSecure and GlideAggregate APIs. 

GlideRecordSecure & GlideAggregate
04:03

In this video, we'll provide a section recap to GlideRecord. 

Section Recap
06:36

A quiz to test your knowledge over the Section 4 material. 

Section 4 Quiz
3 questions
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GlideSystem
5 Lectures 48:16

GlideSystem offers all kinds of helper functions. In this section, we'll introduce this API. 

Preview 03:43

In this video, we'll cover some of the most common GlideSystem methods and discuss what they are used for. 

Common GlideSystem Methods
09:26

Events in ServiceNow are used all throughout the platform. In this video, we'll cover what they are and discuss where they are used. 

Events in ServiceNow
10:49

In this video, we'll demo GlideSystem in ServiceNow. 

Demo: GlideSystem
22:07

In this video, we'll provide a section recap to GlideSystem. 

Section Recap
02:11

A quiz to test your knowledge over the Section 5 material. 

Section 5 Quiz
2 questions
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GlideForm & GlideUser
6 Lectures 33:24

GlideForm is a client-side API used to manipulate form data. In this section, we'll introduce the API. 

Preview 04:39

In this video, we'll discuss the most common GlideForm methods. 

Common GlideForm Methods
06:21

In this video, we'll go over the GlideForm API within ServiceNow.

Demo: GlideForm
10:20

GlideUser is a client-side API used to access information about the current user. In this video, we'll introduce the API.

GlideUser Introduction
06:13

In this video, we'll demo GlideUser within ServiceNow.

Demo: GlideUser
04:30

In this video, we'll provide a section recap to GlideForm and GlideUser.

Section Recap
01:21

A quiz to test your knowledge over the Section 6 material. 

Section 6 Quiz
3 questions
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GlideAjax
6 Lectures 49:32

In this video, we'll introduce the client-side API, GlideAjax.

Preview 07:49

In this video, we'll take a look at a GlideAjax example.

GlideAjax Example
02:48

In this video, we'll discuss the stages of GlideAjax and cover how the API is used within ServiceNow.

GlideAjax Stages
14:53

In this video, we'll demo GlideAjax in ServiceNow.

GlideAjax - Demo 1
14:00

In this video, we'll continue our demo of GlideAjax.

GlideAjax - Demo 2
07:50

In this video, we'll provide a section recap to GlideAjax.

Section Recap
02:12

A quiz to test your knowledge over the Section 7 material. 

Section 7 Quiz
3 questions
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Exploring Other APIs
6 Lectures 50:28

GlideDateTime contains many helper functions for dealing with dates and times in ServiceNow. In this video, we'll learn about the popular API.

Preview 12:49

In this video, we'll cover the GlideElement API and when it can be used within ServiceNow.

GlideElement
10:12

XMLDocument2 is commonly used when dealing with integrations. In this video, we'll take a look at some common methods associated with the API.

XMLDocument2
05:55

In this video, we'll explore some other APIs as well as go over some undocumented ServiceNow APIs.

Other APIs and Undocumented APIs
11:22

In this video, we'll cover how to create your very own API in ServiceNow.

Creating Our Own API
08:01

In this video, we'll provide a section recap.

Section Recap
02:09

A quiz to test your knowledge over the Section 8 material. 

Section 8 Quiz
3 questions
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Becoming A Scripting Master
5 Lectures 58:07

In this video, we'll discuss the many different best practices to scripting in ServiceNow. 

Preview 15:05

Debugging is critical to becoming a great ServiceNow developer. In this video, we'll cover the debugging tools in ServiceNow. 

Debugging
09:12

In this video, we'll jump into ServiceNow and demo the debugging tools. 

Debugging Demo
13:13

In this video, we'll go over some important tips and what to do when you get stuck.

Tips & Help
09:46

In this video, we'll go over version control in ServiceNow and provide a demo within the platform. 

Version Control & Tips Demo
10:51

A quiz to test your knowledge over the Section 9 material. 

Section 9 Quiz
3 questions
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Building A Custom App
5 Lectures 50:30

In this section, we'll create our own custom app leveraging the APIs we've learned throughout the course. 

Preview 06:36

In this video, we'll build the tables and fields for our Fetch app.

Creating Fetch
15:46

In this video, we'll start customizing our Fetch app by creating a UI page and a Script Include. 

Extending Fetch Part 1
16:35

In this video, we'll continue our development on the Fetch app by creating an email notification, UI Action and extending the Script Include. 

Extending Fetch Part 2
10:12

In this video, we'll provide a section recap to the Fetch app.

Section Recap & Thank You!
01:21
About the Instructor
Mark Miller
4.4 Average rating
831 Reviews
2,448 Students
2 Courses
ServiceNow Consultant

Hello, my name is Mark Miller and I have over 5 years of experience on the ServiceNow platform! I have a bachelor's degree from Wright State University in Management Information Systems and a master's degree from Boston University in Computer Information Systems with a concentration in Web Applications. I love learning new things and look forward to passing along what I've learned to you!