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About The Course
This course includes over 40 lectures, containing over 7 hours of video, covering everything you need to know in order to get started with administering a ServiceNow instance. You'll learn how ServiceNow works and how to properly configure and customize the platform.
This course will cover all of the topics found on the ServiceNow System Administrator exam. In addition to the lectures and slides, this course offers a workbook with exercises and a practice exam.
This course is composed of 9 sections, which cover an introduction to ServiceNow, navigating the system, lists & forms, configurations and customizations, tables & fields, user administration, core applications, general administration, and finally a course review where I'll walkthrough building a custom application in ServiceNow.
While this is a beginner level course, an understanding of ITIL concepts and common IT principles will be beneficial.
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|Section 1: Course Introduction|
In this video, we'll look at some details about the instance I'll be using, as well as cover what you'll need for the course.
|Section 2: ServiceNow Introduction|
In this video, we'll examine ServiceNow and discuss important concepts such as Software-as-a-Service and the ServiceNow stack.
In this video, we'll take a look at navigation within ServiceNow. We'll cover the 4 main sections of ServiceNow: the edge, banner, application navigator, and main content frame.
In this video, I'll provide a brief demo of the system, walking through different pages in ServiceNow.
Section 2 Review
|Section 3: Lists & Forms|
In this video, we'll examine records. Whether it's an incident, problem, change, or user, chances are it's a record!
In this video, we'll examine the search options and filters in ServiceNow so you can find that important incident in no time at all!
In this video, we'll look at the many different context menus in ServiceNow.
In this video, we'll cover the different ways in which you can modify lists in ServiceNow!
In this video, we'll cover the different ways in which you can modify forms in ServiceNow!
Section 3 Review
|Section 4: Customizations|
In this video, I'll provide a brief overview of the many different customizations in ServiceNow. We'll go over the terms "client side" and "server side" and discuss the differences between the two. Grab a fresh cup of coffee and get ready because these topics are important!
In this video, we'll start going over the customizations in ServiceNow by first examining UI policies, and UI actions!
In this video, we'll discuss business rules, client scripts, script includes, and data policies. We'll end this video by walking through a flowchart, helping you to determine what customization to use!
We'll wrap up section 4 by going over update sets and plugins in ServiceNow.
Section 4 Review
|Section 5: Tables & Fields|
Table Relationships & Schemas
Creating & Deleting Tables
Creating An Application
Section 5 Review
|Section 6: User Administration|
Users & Groups
Roles & Access Controls
LDAP & SSO
Section 6 Review
|Section 7: Core Applications|
Incident & SLAs
Problem & Change
Section 7 Review
|Section 8: General Administration|
System Administration Part 1
System Administration Part 2
Events & Notifications
Section 8 Review
|Section 9: Course Review: Building A Custom App|
Tables & Fields
Reporting & Demo
Final Words & Notes On Exam
|Section 10: Additional Material|
System Administrator Practice Exam
Hey there! I currently work as a ServiceNow consultant from my home in Columbus, Ohio. I have a bachelor's degree from Wright State University in Management Information Systems and a master's degree from Boston University in Computer Information Systems with a concentration in Web Applications. I love learning new things and look forward to passing along what I've learned to you!