ServiceNow 101: Administration

A Complete Beginner's Guide To ServiceNow Administration
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  • Lectures 42
  • Length 7 hours
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
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    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 1/2016 English

Course Description

About The Course

This course includes over 40 lectures, containing over 7 hours of video, covering everything you need to know in order to get started with administering a ServiceNow instance. You'll learn how ServiceNow works and how to properly configure and customize the platform.

This course will cover all of the topics found on the ServiceNow System Administrator exam. In addition to the lectures and slides, this course offers a workbook with exercises and a practice exam.

This course is composed of 9 sections, which cover an introduction to ServiceNow, navigating the system, lists & forms, configurations and customizations, tables & fields, user administration, core applications, general administration, and finally a course review where I'll walkthrough building a custom application in ServiceNow.

While this is a beginner level course, an understanding of ITIL concepts and common IT principles will be beneficial.

What are the requirements?

  • Basic IT principles
  • An understanding of ITIL principles can help but is not required

What am I going to get from this course?

  • Understand how ServiceNow works
  • Understand how to administer a ServiceNow instance
  • Understand the differences between customizations
  • Obtain the knowledge to successfully pass the ServiceNow certified System Administrator exam

What is the target audience?

  • Anyone interested in becoming a ServiceNow administrator or developer
  • Those who are new to the platform
  • Those who are looking to pass the ServiceNow certified System Administrator exam

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Course Introduction
Introduction
Preview
07:38
01:22

In this video, we'll look at some details about the instance I'll be using, as well as cover what you'll need for the course.

Section 2: ServiceNow Introduction
05:00

In this video, we'll examine ServiceNow and discuss important concepts such as Software-as-a-Service and the ServiceNow stack.

06:24

In this video, we'll take a look at navigation within ServiceNow. We'll cover the 4 main sections of ServiceNow: the edge, banner, application navigator, and main content frame.

06:52

In this video, I'll provide a brief demo of the system, walking through different pages in ServiceNow.

Section 2 Review
3 questions
Section 3: Lists & Forms
09:48

In this video, we'll examine records. Whether it's an incident, problem, change, or user, chances are it's a record!

07:40

In this video, we'll examine the search options and filters in ServiceNow so you can find that important incident in no time at all!

09:02

In this video, we'll look at the many different context menus in ServiceNow.

09:34

In this video, we'll cover the different ways in which you can modify lists in ServiceNow!

06:46

In this video, we'll cover the different ways in which you can modify forms in ServiceNow!

Section 3 Review
3 questions
Section 4: Customizations
04:34

In this video, I'll provide a brief overview of the many different customizations in ServiceNow. We'll go over the terms "client side" and "server side" and discuss the differences between the two. Grab a fresh cup of coffee and get ready because these topics are important!

15:41

In this video, we'll start going over the customizations in ServiceNow by first examining UI policies, and UI actions!

16:08

In this video, we'll discuss business rules, client scripts, script includes, and data policies. We'll end this video by walking through a flowchart, helping you to determine what customization to use!

15:34

We'll wrap up section 4 by going over update sets and plugins in ServiceNow.

Section 4 Review
3 questions
Section 5: Tables & Fields
Tables
12:49
Fields
19:20
Table Relationships & Schemas
09:37
Creating & Deleting Tables
06:57
Creating An Application
10:48
Section 5 Review
3 questions
Section 6: User Administration
Users & Groups
08:00
Roles & Access Controls
16:10
LDAP & SSO
08:19
Section 6 Review
3 questions
Section 7: Core Applications
Incident & SLAs
17:48
Problem & Change
09:12
CMDB
09:34
Service Catalog
18:38
Knowledge
12:44
Section 7 Review
3 questions
Section 8: General Administration
System Administration Part 1
18:20
System Administration Part 2
12:27
Events & Notifications
12:16
Workflows
18:24
Import Sets
09:33
Reporting
05:58
Section 8 Review
2 questions
Section 9: Course Review: Building A Custom App
Overview
Preview
01:12
Tables & Fields
17:35
Loading Data
04:11
Administration
19:14
Customization
07:48
Reporting & Demo
05:12
Final Words & Notes On Exam
02:00
Section 10: Additional Material
System Administrator Practice Exam
5 pages
Workbook
11 pages

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Instructor Biography

Mark Miller, ServiceNow Consultant

Hey there! I currently work as a ServiceNow consultant from my home in Columbus, Ohio. I have a bachelor's degree from Wright State University in Management Information Systems and a master's degree from Boston University in Computer Information Systems with a concentration in Web Applications. I love learning new things and look forward to passing along what I've learned to you!

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