Service Management Training
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Service Management Training

At the best value a course for self learners who are aiming high performance in service management.
0.0 (0 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
534 students enrolled
Created by GreyCampus Inc.
Last updated 5/2015
English
Current price: $10 Original price: $200 Discount: 95% off
5 hours left at this price!
30-Day Money-Back Guarantee
Includes:
  • 2 hours on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • How to use IT as a tool for a business change and growth.
  • High performance in Service Management
View Curriculum
Requirements
  • No particular requirements in terms of educational background, work experience or other stuff like access to specific software’s etc.
Description

This course will be able to help you in implementing the best practices in IT Service Management. It also helps in using IT as a tool for a business change and growth. Closely tied to the ITIL best practices, it also gives you an overview of ITIL.

In this course you will get high quality audio video lectures with 500+ Flashcards and 1 Mock Exam.

Participants will get access to Flashcards and Mock Exam for free to avail this please message us on Udemy or on our Support Id customersupport@greycampus . com

After completing 10 hours of the course participants will get 10 PDUs. GreyCampus is a global Registered Education Provider (REP ID 3871) of PMI, USA.

Who is the target audience?
  • Anyone can take up this course.
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Curriculum For This Course
10 Lectures
01:54:58
+
Introduction
2 Lectures 23:47

Introduction – ITIL
09:54
+
ITIL Service Lifecycle and its stages
6 Lectures 01:10:51
Continual Service Design
10:00

Introduction -Service Lifecycle
14:41

Service Design
09:36

Service Operation
16:40

Service Strategy
05:15

Service Transition
14:39
+
Process characteristics & 4 P’s
1 Lecture 09:06
Process characteristics & 4 P’s
09:06
+
Service Management concepts
1 Lecture 11:14
Service Management concepts
11:14
About the Instructor
GreyCampus Inc.
4.0 Average rating
1,975 Reviews
25,065 Students
51 Courses
Professional Certification and Competitive Exam Trainings

GreyCampus is a leading provider of certification training solutions for professionals globally. We offer a personalized, interactive and engaging learning experience for professionals across sectors to help them clear the certification exams of their choice quickly and easily.

Our online learning portal uses a highly advanced, analytics-driven technology platform to deliver courses that are highly personalized, adapt to your learning needs and constantly provide feedback to help you achieve your objectives. Each eLearning program is independently hosted on a Cloud platform that guarantees 99.99% availability anywhere in the world 24×7.