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Do you want to improve your job prospects, advance in your career or want to develop a mindset that is WILLING to learn about, and deliver SERVICE EXCELLENCE? This course is just for you!
Service Excellence is what helps set you apart from your competition. Be the best of the best! Not only will we cover details relating to service excellence but we will also look at how to make service excellence a lifestyle and get you to know more about yourself. We will guide you through the entire course, step-by-step.
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30 day money back guarantee.
Learn on the go.
Desktop, iOS and Android.
Certificate of completion.
|Section 1: An Introduction to Basic Service Excellence|
Introductory lecture: An introduction to Basic Service ExcellencePreview
Background Video: Watch Service Excellence implemented at College of Du PagePreview
What is my role in the organization?
Watch Mr. Bean (Rowan Atkinson) deliver Service Excellence.
A Basic Introduction to Change Management. The importance of change.
An example of resistance to change.
A Simple Framework for dealing with Change. The Five I's
Getting to know ourselves and others. Building Excellent Relationships
The BIGGER picture. Your input determines your outcome. Shine! Be your Best!
A Master’s of International Trade graduate, Stacy is the Founder of Sirwern International Limited, a company offering International Tourism & Trade Training and Approved Destination Status (ADS) advisory & consulting services. She possesses a unique blend of business knowledge with unique insight and cross-cultural communication skills.
Stacy has training and consulting experience, across a diverse set of industries in the tourism and trade sectors. She studied, lived, and worked in different parts of China for more than ten (10) years. Whilst she is a native English speaker, Stacy is also fluent in Chinese Mandarin and have won numerous awards in Chinese Spoken Language Competitions.
Stacy is well equipped with the knowledge and experience to empower and capacitate individuals and entrepreneurs with the necessary skills to engage in local and international tourism and trade. She is currently completing her Ph.D.