An Introduction to Basic Service Excellence
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An Introduction to Basic Service Excellence

Learn how to deliver Service Excellence and become the Best of the Best!
0.0 (0 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
0 students enrolled
Created by Stacy Julius
Last updated 4/2016
English
Price: $20
30-Day Money-Back Guarantee
Includes:
  • 43 mins on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What Will I Learn?
Identify your current levels of Service Excellence
Identify the necessity for change, reasons that people resist change and apply a simple framework for dealing with change effectively.
Identify personal barriers to service excellence
Identify your strengths and weaknesses and the way in which it impact on your service delivery.
Identify areas that you personally need to work on to attain Service Excellence
View Curriculum
Requirements
  • No requirements to enroll.
  • A desire to be the BEST of the BEST!
Description

Do you want to improve your job prospects, advance in your career or want to develop a mindset that is WILLING to learn about, and deliver SERVICE EXCELLENCE? This course is just for you!

Service Excellence is what helps set you apart from your competition. Be the best of the best! Not only will we cover details relating to service excellence but we will also look at how to make service excellence a lifestyle and get you to know more about yourself. We will guide you through the entire course, step-by-step.

Who is the target audience?
  • People who want to increase their job prospects
  • People who want to advance in their jobs and careers
  • People who want to develop a mindset that is WILLING to learn about, and deliver SERVICE EXELLENCE.
  • People who want to grow their own business
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Curriculum For This Course
Expand All 9 Lectures Collapse All 9 Lectures 43:12
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An Introduction to Basic Service Excellence
9 Lectures 43:12


What is my role in the organization?
02:18

Watch Mr. Bean (Rowan Atkinson) deliver Service Excellence.
02:47

A Basic Introduction to Change Management. The importance of change.
05:24

An example of resistance to change.
01:50

A Simple Framework for dealing with Change. The Five I's
01:42

Getting to know ourselves and others. Building Excellent Relationships
03:34

The BIGGER picture. Your input determines your outcome. Shine! Be your Best!
12:23
About the Instructor
Stacy Julius
4.7 Average rating
3 Reviews
10 Students
2 Courses
International Facilitator and Consultant

A Master’s of International Trade graduate, Stacy is the Founder of Sirwern International Limited, a company offering International Tourism & Trade Training and Approved Destination Status (ADS) advisory & consulting services. She possesses a unique blend of business knowledge with unique insight and cross-cultural communication skills.

Stacy has training and consulting experience, across a diverse set of industries in the tourism and trade sectors. She studied, lived, and worked in different parts of China for more than ten (10) years. Whilst she is a native English speaker, Stacy is also fluent in Chinese Mandarin and have won numerous awards in Chinese Spoken Language Competitions.

Stacy is well equipped with the knowledge and experience to empower and capacitate individuals and entrepreneurs with the necessary skills to engage in local and international tourism and trade. She is currently completing her Ph.D.