An Introduction to Basic Service Excellence

Learn how to deliver Service Excellence and become the Best of the Best!
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  • Lectures 9
  • Length 43 mins
  • Skill Level Beginner Level
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 3/2016 English

Course Description

Do you want to improve your job prospects, advance in your career or want to develop a mindset that is WILLING to learn about, and deliver SERVICE EXCELLENCE? This course is just for you!

Service Excellence is what helps set you apart from your competition. Be the best of the best! Not only will we cover details relating to service excellence but we will also look at how to make service excellence a lifestyle and get you to know more about yourself. We will guide you through the entire course, step-by-step.

What are the requirements?

  • No requirements to enroll.
  • A desire to be the BEST of the BEST!

What am I going to get from this course?

  • Identify your current levels of Service Excellence
  • Identify the necessity for change, reasons that people resist change and apply a simple framework for dealing with change effectively.
  • Identify personal barriers to service excellence
  • Identify your strengths and weaknesses and the way in which it impact on your service delivery.
  • Identify areas that you personally need to work on to attain Service Excellence

What is the target audience?

  • People who want to increase their job prospects
  • People who want to advance in their jobs and careers
  • People who want to develop a mindset that is WILLING to learn about, and deliver SERVICE EXELLENCE.
  • People who want to grow their own business

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: An Introduction to Basic Service Excellence
Introductory lecture: An introduction to Basic Service Excellence
Preview
02:13
Background Video: Watch Service Excellence implemented at College of Du Page
Preview
11:01
What is my role in the organization?
02:18
Watch Mr. Bean (Rowan Atkinson) deliver Service Excellence.
02:47
A Basic Introduction to Change Management. The importance of change.
05:24
An example of resistance to change.
01:50
A Simple Framework for dealing with Change. The Five I's
01:42
Getting to know ourselves and others. Building Excellent Relationships
03:34
The BIGGER picture. Your input determines your outcome. Shine! Be your Best!
12:23

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Instructor Biography

Stacy Julius, International Facilitator and Consultant

A Master’s of International Trade graduate, Stacy is the Founder of Sirwern International Limited, a company offering International Tourism & Trade Training and Approved Destination Status (ADS) advisory & consulting services. She possesses a unique blend of business knowledge with unique insight and cross-cultural communication skills.

Stacy has training and consulting experience, across a diverse set of industries in the tourism and trade sectors. She studied, lived, and worked in different parts of China for more than ten (10) years. Whilst she is a native English speaker, Stacy is also fluent in Chinese Mandarin and have won numerous awards in Chinese Spoken Language Competitions.

Stacy is well equipped with the knowledge and experience to empower and capacitate individuals and entrepreneurs with the necessary skills to engage in local and international tourism and trade. She is currently completing her Ph.D.

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