No matter what your setting - at work, at a family function, with colleague, with classmates, with roommates - it is hard to deal with difficult people. Are you the difficult one or are they? How do some people deal with these annoying people? How can I learn to deal with them? How can I be more productive in my day with these difficult people?
This course is a general overview that walks you through why difficult people are the way they are and how you can learn to deal with them and communicate with them without wanting to punch them in the face!
Objectives of course:
This lecture continues the discussion on Dollo and tapping into your genius
This lecture discusses the psychology of dealing with difficult people
This lecture introduces Edward Deming and his approach of dealing with difficult people.
This lecture displays a diagram of Demings approach to give a visual to the student for better understanding.
This lecture discusses using Nature's Law and Choice Theory to deal with difficult people.
This lecture discusses adding self-control and starts to introduce the 7 tools - principles 1-4 are discussed
This lecture discusses adding self-control and starts to introduce the 7 tools - principles 5-7 are discussed
This discussion begins the Walk in the Park discussion on how to deal with difficult people
This discussion continues the Walk in the Park discussion.
This lecture goes through an example of Gina and Fernando and how Fernando takes Gina for a Walk in the Park to help her come up with a solution to her issue.
I have been teaching online courses for universities since 2001 and greatly enjoy giving back my knowledge to those who seek it. I have my Masters in IT and my Bachelors in Business, my PMP certification, and have done consulting work for small to large firms for over 20 years. I specialize in Project Management, Business Analysis, Internet Marketing, and Quality Management. I hope you enjoy my courses on Udemy! :)