Secrets to Dealing with Difficult People
3.8 (3 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
23 students enrolled
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Secrets to Dealing with Difficult People

Learn how to deal with annoying, nagging, egotistical people, whether in your work life, daily life, or family life.
3.8 (3 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
23 students enrolled
Created by Natalie Disque
Last updated 4/2015
English
Current price: $10 Original price: $20 Discount: 50% off
1 day left at this price!
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Includes:
  • 1 hour on-demand video
  • 1 Article
  • 1 Supplemental Resource
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What Will I Learn?
Understand difficult people and what they want
Learn how to take them for a Walk in the Park
Learn how to effectively communicate with difficult people
View Curriculum
Requirements
  • Internet connection
  • speakers
Description

No matter what your setting - at work, at a family function, with colleague, with classmates, with roommates - it is hard to deal with difficult people. Are you the difficult one or are they? How do some people deal with these annoying people? How can I learn to deal with them? How can I be more productive in my day with these difficult people?

This course is a general overview that walks you through why difficult people are the way they are and how you can learn to deal with them and communicate with them without wanting to punch them in the face!

Who is the target audience?
  • Anyone who does not know how to deal with difficult people (any setting or environment)
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Curriculum For This Course
Expand All 16 Lectures Collapse All 16 Lectures 55:27
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Learning the basics of Difficult People
2 Lectures 05:35

Objectives of course:

  • Perspective is everything with difficult people
  • The new psychology for dealing with difficult people
  • Using nature's laws and choice theory for dealing with difficult people
  • Adding self-control and seven tools to deal with difficult people
  • The best way to deal with difficult people is with a walk in the park
Preview 02:43

This lecture describes the goals of dealing with difficult people that will be discussed throughout the course.

Preview 02:52
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Genius' of our Time and their Theories on Dealing with Difficult People
5 Lectures 12:44

This lecture starts the discussion about Dollo.

Preview 01:46

This lecture continues the discussion on Dollo and tapping into your genius

Preview 04:01

This lecture discusses the psychology of dealing with difficult people

Psychology for Dealing with Difficult People
02:59

This lecture introduces Edward Deming and his approach of dealing with difficult people.

Edward Deming's Approach
01:56

This lecture displays a diagram of Demings approach to give a visual to the student for better understanding.

Visual of Deming's Approach
02:02
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Nature's Law and Choice Theory
2 Lectures 06:30

This lecture discusses using Nature's Law and Choice Theory to deal with difficult people.

Using Nature's Laws and Choice Theory - part 1
03:15

Using Nature's Laws and Choice Theory - part 2
03:15
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Seven Tools for Self-Control
2 Lectures 10:56

This lecture discusses adding self-control and starts to introduce the 7 tools - principles 1-4 are discussed

Adding Self Control And Seven Tools - principles 1-4
04:00

This lecture discusses adding self-control and starts to introduce the 7 tools - principles 5-7 are discussed

Adding Self Control And Seven Tools - principles 5-7
06:56
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A Walk in the Park
4 Lectures 14:48

This discussion begins the Walk in the Park discussion on how to deal with difficult people

A Walk in the Park - part1
04:22

This discussion continues the Walk in the Park discussion.

A Walk in the Park - part2
06:21

This lecture goes through an example of Gina and Fernando and how Fernando takes Gina for a Walk in the Park to help her come up with a solution to her issue.

Gino & Fernando
04:05

Conclusion
4 pages
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Additional Resources
1 Lecture 00:24
Additional Resources
00:24
About the Instructor
Natalie Disque
3.6 Average rating
98 Reviews
3,479 Students
7 Courses
Online Training at its best

I have been teaching online courses for universities since 2001 and greatly enjoy giving back my knowledge to those who seek it. I have my Masters in IT and my Bachelors in Business, my PMP certification, and have done consulting work for small to large firms for over 20 years. I specialize in Project Management, Business Analysis, Internet Marketing, and Quality Management. I hope you enjoy my courses on Udemy! :)