This course contains a series of video clips fronted by actors duplicating the testimony of current and ex-offenders that explain graphically how a series of everyday scams are carried out under the noses of staff and more importantly how frontline personnel can use safe behaviours to thwart these aspects of crime.
Ian Kirke LLB (Hons), MSc., Cert Ed, the course tutor, is a former UK police officer and current academic who specialises in risk management and has conducted face to face interviews with many past and present criminals.
This course, especially useful for loss prevention professionals and heads of corporate security, provides an intelligence led platform that engages with slow-time primary material supplied by current informants.
This group is managed in line with the Association of Chief Police Officers (ACPO) best practise and engages with a number of elements including credit card fraud, shoplifting scams, robbery and general deceptions.
The primary audience is front line operatives who hitherto, due to commercial drivers such as churn and volume, have had little in terms of security awareness albeit collectively represent the most vulnerable side of any commercial operation.
Engagement with this group is essential and to this end the outputs have been purposely modelled around the social networking genre.
Credible presentation in short chunks is coupled with clear examples of current and cyclical scams that can be actively used by the loss prevention and security departments to identify clear and safe deterrents.
Frequently asked questions
What about ‘real time’ intelligence streams?
Current partnerships with the Police provide this instant intelligence and should be harnessed as usual. The course provides intelligence on the general scams that usually go totally undetected.
I was expecting video footage depicting the acts themselves?
There are a number of ways in which information can be portrayed. Arguably a gory full throttle real life CCTV recording of a robbery provides one such example. The course content is designed solely for viewing by frontline staff and is intended to provide memorable chunks of intelligence and easy win behaviours that will deter many of the crimes from occurring and if followed correctly will protect those members of staff from serious harm and significantly reduce loss.
The course is aimed at raising awareness and providing practical solutions – not to terrify and confuse.
How can I be sure that the intelligence is relevant to my geographical area of responsibility?
The intelligence is subject of the rigours of the ACPO 5x5x5 National Intelligence model. All intelligence will be at least C3 in value with most occupying the A1 status. Additionally the intelligence will be judged to be fit for dissemination throughout the UK’
I want to see a ‘biggie’. A Crown Jewels job!
Some of the scams may be ‘open source material’. In a nutshell, they are probably already known within the wider Criminal Justice Sector and indeed by many experienced members of the commercial security fraternity. As the course is aimed at providing cost effective and accessible awareness training for frontline staff specific high tech and rare breaches in security are outside of its scope of operation.
The forgotten wallet scam
Don't fall for this confidence trick!
How to thwart the scam
The Value of Receipts Part 1
How secure is the Merchant copy receipt? To a criminal gang they are of significant value.
The Value of Receipts Part 2
Check the receipt - is it really valid?
Chip and Pin Terminals
How a Chip & Pin Terminal can vanish in seconds.
Friendship Credit Card Scam
Signature defaults? Ask for secondary photographic identification.
Don't leave merchant information laying around!
An insight into the profile of a typical Robber.
A Robber's perspective.
Certain behaviours that will lessen the likelihood of being a Robbery target.
What makes your workplace a target?
Behaviour during a Robbery
How to react and remain safe during a Robbery.
Being nosy has many advantages.
Learn how shoplifters distract security personnel and how they can be thwarted.
Refund from the Bin
When disposing of stock ensure that it cannot be recycled ... through your own tills!
Stealing from under your nose.
Hiding in the open
Learn how some professional shoplifters continue to confuse and evade being noticed.
How professional shoplifting gangs use innocent shoppers to steal high value goods.
Staff entry / exit points
How shoplifters can expose vulnerabilities at every point.
Known in the criminal trade as 'a suicide run'. No finesse - just speed and cunning.
Secondary consideration scam
Another return? Check the box!
An elementary con.
Whilst your back was turned
Don't be caught out with this simple, yet highly effective scam.
Chalking at the ATM
How offenders target the users of ATM's.
Car Park vulnerability
How thieves target car parks when vehicle owners are away.
The post it note scam
The targeting and theft of high performance cars armed with a piece of paper.
In the Dead of Night
Stealing from under your nose.
Not all criminals will resort to being secretive!
In Broad Daylight
Stealing from under your nose.
And some will even do it in broad daylight!
Meet and Greet
How a simple 'Meet and Greet' policy can deter shoplifters.
Be aware of what to look out for and increase the chances of detection.
Beware of suicide runs. In and out in a matter of seconds.
Visit us at www.tfsuccess.com
A former senior UK police officer now MD of TFS a leading UK Risk Consultancy (www.tfsuccess.com) and academic. Is presently studying for a professional doctorate in Criminal Justice Studies and has a post at the Department of Criminology at Leicester University.
The frustration and detection of internal crime has seen significant success, including a year on year saving of £2.2M for a leading supermarket chain. Ian’s final Masters Dissertation ‘The Credit Crunch, other fine Biscuits and Foie Gras – Do retailers have the appetite to deal with employee driven stock loss?’ recommends a number of pragmatic solutions.
He is keen to add value to the commercial sector in terms of understanding the best ways of eliminating bulk and violent crime within the workplace by engaging with, amongst others, current and ex-offenders.