Completing this course, students will have a strong understanding of managing customer data using the SAP customer master application.
Students will also gain good skills at mapping customer data, implementing a customer management business, process, and designing an accurate and efficient customer to order-to-cash integration.
Welcome to the course. Why this course is important. How it will help you. What you'll cover. A little about me.
It's important to map out the business process of effective customer management prior to adding data or making system updates. You need a plan to follow that fits with your business strategy
What are some of the benefits that we should expect
Check your knowledge of the Order-to-Cash process and how Customer Management and having a great Customer Master fits in to the process
Check your understanding of CM Access & Organizational Levels
Check your knowledge of the Customer Master usage in the order-to-cash process
Overview of the Customer Master Data Model including SD11, related tables, and some tricks for seeing even more
Take a look at extracting data from customer master tables to provide data for advanced analysis
This lecture will introduce the topic of the Customer Hierarchy, and includes how it relates to the Customer Master, & why it's important
In this lecture students will get familiar with accessing the Customer Hierarchy and navigating the structure
In this lecture students will become familiar with displaying a Customer Hierarchy as well as many of the details on the structure and nodes.
In this lecture students can build a Customer Hierarchy from scratch using what they've learned, including the technical tips from the previous lecture.
In this lecture students will become familiar with making changes to an existing Customer Hierarchy
In this lecture students will learn about the Customer Hierarchy Node Account Group which can be very helpful for building a structure.
In this lecture students will gain critical insights in to the technical components of the Customer Hierarchy so they can much more easily create, maintain and use a complex Customer Hierarchy.
In this lecture students will get to use the Customer Hierarchy in the order-to-Cash process focusing on Pricing and Rebates. This will show the real power of the Customer Hierarchy and why it's worth maintaining as you scale up.
In this lecture students will review what they've learned about the Customer Hierarchy and how they can map it to their own business scenarios.
Over 18 years of experience implementing SAP software solutions in the Order-to-Cash (OTC/O2C) area.
Devon currently resides in the Dallas-Fort Worth, TX area and works for ERPROVEN, a company providing SAP software solution support.
His relevant experience includes:
As a consultant, I can also say that this work is really all about helping people solve their issues and achieve success implementing new ideas. I'm passionate about SAP software and very much looking forward to helping as many people as I can learn about SAP.
All the best!