SAP Customer Credit and Debit Memo Processing
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This course will provide an excellent understanding of how to process Credit Memos and even a Debit Memos using SAP software.
Additionally you'll learn about:
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Certificate of completion.
|Section 1: Introduction|
Welcome - Purpose - Goals & Course ContentPreview
|Section 2: Credit Memo Business Process Introduction|
Where the Credit Memo fits in the Business ProcessPreview
|Section 3: Create a Credit Memo Request|
SAP Credit Memo Request Access and Overview Screen
Document Entry Screen Layout
Determining the Customer
Credit Memo Request Additional Header Screens and Fields - Part 1
Credit Memo Request - Header Level Additional Screens Part 2 (Partners)
Credit Memo Request - Header Additional Data - Part 3 Texts
Credit Memo Requqest - Header Additional Data - Part 4
Entering Item(s) for Credit
Credit Memo Request - Item Overview Navigation
Additional Item Screens and Fields - Part 1
Credit Memo Request - Item Additional Screens & Fields - Part 2
Setting the Credit Amount
Changing or Displaying a Credit Memo Request
Credit Memo Request-Saving-Incompletion and Completion
Blocking Credit Memos
Credit Memo Request Output
Referencing an Invoice or Sales Order
|Section 4: Credit Memo Billing & Accounting Integration|
Create Credit Memo Access & Overview
Credit Memo Access Part 2 - Billing Due List
Credit Memo Access Part 3 - Background Job
Credit Memo Document Header
Credit Memo Document Item Level
Credit Memo Accounting Document Overview
Change and Display
Cancel Credit Memo
Credit Memo Output
Credit Memo Document Flow
|Section 5: Debit Memo(s)|
Debit Memos Part 1 - Access & Overview
Debit Memos Part 2 - Processing
|Section 6: Reporting & Support Processes|
Displaying a list of Credit and Debit Memo Requests
Finding and Displaying Credit Memos Requests - Part 2
Finding and Displaying Credit Memos (Billing Documents)
Displaying Blocked Credit Memo Requests
Finding and Displaying Related Accounting Documents
Displaying Credit Memos by Customer Account
Displaying Customer Correspondence - Including Credit Memos
Finding Incomplete Credit Memo Requests
|Section 7: Additional Resources - Tips - More Examples|
Quick Reference Document
Leave Sales Area Entries blank Order Overview
Determining the Transaction
Create a Favorites List
Example 1 - Short Walkthrough
|Section 8: Wrap-Up|
Process Review - Next Steps - Thank You
Over 18 years of experience implementing SAP software solutions in the Order-to-Cash (OTC/O2C) area.
Devon currently resides in the Dallas-Fort Worth, TX area and works for ERPROVEN, a company providing SAP software solution support.
His relevant experience includes:
As a consultant, I can also say that this work is really all about helping people solve their issues and achieve success implementing new ideas. I'm passionate about SAP software and very much looking forward to helping as many people as I can learn about SAP.
All the best!