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Learn MoreSAP - SAP CRM
Rating: 3.1 out of 53.1(195 ratings)
843 students
SAP - SAP CRM
SAP CRM overview training step by step. SAP CRM is easy to learn with this step by step course
Created byJay Dhruv
Last updated 8/2014
English
What you'll learn
- Get the overview of SAP CRM solution
Explore related topics
Course content
10 sections • 42 lectures • 5h 5m total length
- Intro CRM course2:44
Promo - CRM course
- What is SAP ? what is ERP ? History and brief on SAP.2:19
What is SAP ? what is ERP ? History and brief on SAP.
- SAP_Advantages_and_disadvantages4:32
SAP_Advantages_and_disadvantages
- what_is_ERP._List_of_solutions_from_SAP.4:50
what_is_ERP._List_of_solutions_from_SAP. - what is a transaction in SAP1:36
what is a transaction in SAP - SAP Landscapes4:12
what is a SAP landscape ? - what is SAP instance and client3:10
what is SAP instance and client - SAP interface technology4:04
SAP communicates through interface - SAP landscapes and transports management1:06
SAP landscape, clients, how transports work ? - SAP subprocesses3:37
SAP sub process and integration
- sap gui training and navigation4:27
SAP gui training, SAP navigation, how to setup favorites. - sap gui screen elements and navigation6:26
SAP Gui screen elements and other details - Managing favorites and other functions7:18
save favorites, command field, how to print - printing in SAP3:08
/N and /O - Printing details - SAP own data management3:26
SAP own data & smx. - SAP tables3:39
Browsing SAP tables - SAP help F1. Technical screen elements. table browsing.3:25
SAP help F1. Technical screen elements. table browsing.
- What is CRM ?6:20
CRM01 - what is CRM - definition of CRM - top 3 goals of technology management - 1 to 3 percent benefit - existing customers vs new customers acquisition cost
- CRM requirements7:16
CRM02 - CRM requirements - customer at heart - multimode support - BI integration - marketing - History of CRM - benefits of CRM
- CRM benefits7:28
CRM03 - what is CRM capabale of - benefits and requirements
- CRM features13:09
- Sales management10:06
Sales management
- Service management5:58
Service management
- Marketing management4:02
Marketing Management
- Interaction center management5:52
Details of Interaction center management
- CRM Trade management5:08
CRM Trade management
- CRM Partner management and BCM6:18
CRM Partner management and BCM
- SAP CRM5:54
- SAP CRM introduction13:03
SAP CRM introduction
- SAP CRM - Sales, Service, Mktg. management7:14
- SAP CRM - ecommerce, channel management, interaction center8:25
CRM08 Interaction center CRM soutions and channel management, industry specific CRM solutions
- CRM features10:47
CRM09 BI compatibility - crm features - easy- flexible - innovative to use
- CRM Architecture8:38
- CRM security components11:23
CRM Security components
- CRM Architecture and Navigation6:47
- CRM Navigation continued2:44
CRM12 Navigation continued - crossflow integration
- SAP CRM - GENIL - BOL14:38
CRM13 - GENIL - BOL
- CRM Customization - more architecture componants6:19
- CRM Business partner in transactions24:55
- Demo - Logon to CRM and basic navigation15:17
- Demo25:02
Demo
- Conclusion9:09
Requirements
- None