SAP - SAP CRM

SAP CRM overview training step by step. SAP CRM is easy to learn with this step by step course
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  • Lectures 42
  • Contents Video: 5 hours
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 11/2013 English

What are the requirements?

  • None

What am I going to get from this course?

  • Get the overview of SAP CRM solution

What is the target audience?

  • Everyone

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

02:44

Promo - CRM course

Section 1: Intro to SAP
02:19

What is SAP ? what is ERP ? History and brief on SAP.

04:32

SAP_Advantages_and_disadvantages

04:50
what_is_ERP._List_of_solutions_from_SAP.
01:36
what is a transaction in SAP
04:12
what is a SAP landscape ?
03:10
what is SAP instance and client
04:04
SAP communicates through interface
01:06
SAP landscape, clients, how transports work ?
03:37
SAP sub process and integration
Section 2: SAP Gui Training
04:27
SAP gui training, SAP navigation, how to setup favorites.
06:26
SAP Gui screen elements and other details
07:18
save favorites, command field, how to print
03:08
/N and /O - Printing details
03:26
SAP own data & smx.
03:39
Browsing SAP tables
03:25
SAP help F1. Technical screen elements. table browsing.
Section 3: CRM
06:20

CRM01 - what is CRM - definition of CRM - top 3 goals of technology management - 1 to 3 percent benefit - existing customers vs new customers acquisition cost

07:16

CRM02 - CRM requirements - customer at heart - multimode support - BI integration - marketing - History of CRM - benefits of CRM

07:28

CRM03 - what is CRM capabale of - benefits and requirements

CRM features
13:09
Section 4: SAP CRM
10:06

Sales management

05:58

Service management

04:02

Marketing Management

05:52

Details of Interaction center management

05:08

CRM Trade management

06:18

CRM Partner management and BCM

Section 5: CRM features
SAP CRM
05:54
13:03

SAP CRM introduction

SAP CRM - Sales, Service, Mktg. management
07:14
08:25

CRM08 Interaction center CRM soutions and channel management, industry specific CRM solutions

10:47

CRM09 BI compatibility - crm features - easy- flexible - innovative to use

CRM Architecture
08:38
Section 6: CRM Security
11:23

CRM Security components

Section 7: SAP CRM Navigation
CRM Architecture and Navigation
06:47
02:44

CRM12 Navigation continued - crossflow integration

14:38

CRM13 - GENIL - BOL

CRM Customization - more architecture componants
06:19
CRM Business partner in transactions
24:55
Section 8: Demo
Demo - Logon to CRM and basic navigation
15:17
25:02

Demo

Section 9: Conclusion
Conclusion
09:09

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Instructor Biography

SAP Training Now & OJAYO SAP education university, OJAYO SAP Training Now, SAP Consulting, SAP services

SAP Training by OJAYO, benefits

  • 9000+ Happy Customers
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  • Certifications: Instructors are certified in SAP, CISA, PMP, MCSE, Oracle, Linux, Sun Solaris, Networking to name a few.
  • Experienced Tutors with 2 decades of Technology hands on experience
  • Practical instructions not mere theory fluff.
  • OJAYO.com vision is "Let’s make you Awesomein SAP"
  • We have always been Passionate about SAP & enterprise technology and want to share that drive with you.
  • Lucid Simple language instructions without all the extra noise.
  • Driven by customer's happiness of gaining knowledge
  • Driven by desire to serve. We strongly believe - Any skill knowledge you gain will stay & serve you for lifetime.
  • Largest range of premium course offerings for SAP. Click me to check out the goldmine.

by Jay Dhruv

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