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SAP - SAP CRM

SAP CRM overview training step by step. SAP CRM is easy to learn with this step by step course
2.1 (11 ratings)
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125 students enrolled
Last updated 11/2013
English
$10 $25 60% off
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Includes:
  • 5 hours on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What Will I Learn?
Get the overview of SAP CRM solution
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Requirements
  • None
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Curriculum For This Course
Expand All 42 Lectures Collapse All 42 Lectures 05:05:51
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Intro CRM course
1 Lecture 02:44

Promo - CRM course

Preview 02:44
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Intro to SAP
9 Lectures 29:26

What is SAP ? what is ERP ? History and brief on SAP.

Preview 02:19

SAP_Advantages_and_disadvantages

Preview 04:32

what_is_ERP._List_of_solutions_from_SAP.
Preview 04:50

what is a transaction in SAP
what is a transaction in SAP
01:36

what is a SAP landscape ?
SAP Landscapes
04:12

what is SAP instance and client
what is SAP instance and client
03:10

SAP communicates through interface
SAP interface technology
04:04

SAP landscape, clients, how transports work ?
SAP landscapes and transports management
01:06

SAP sub process and integration
SAP subprocesses
03:37
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SAP Gui Training
7 Lectures 31:49
SAP gui training, SAP navigation, how to setup favorites.
sap gui training and navigation
04:27

SAP Gui screen elements and other details
sap gui screen elements and navigation
06:26

save favorites, command field, how to print
Managing favorites and other functions
07:18

/N and /O - Printing details
printing in SAP
03:08

SAP own data & smx.
SAP own data management
03:26

Browsing SAP tables
SAP tables
03:39

SAP help F1. Technical screen elements. table browsing.
SAP help F1. Technical screen elements. table browsing.
03:25
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CRM
4 Lectures 34:13

CRM01 - what is CRM - definition of CRM - top 3 goals of technology management - 1 to 3 percent benefit - existing customers vs new customers acquisition cost

What is CRM ?
06:20

CRM02 - CRM requirements - customer at heart - multimode support - BI integration - marketing - History of CRM - benefits of CRM

CRM requirements
07:16

CRM03 - what is CRM capabale of - benefits and requirements

CRM benefits
07:28

CRM features
13:09
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SAP CRM
6 Lectures 37:24

Sales management

Sales management
10:06

Service management

Service management
05:58

Marketing Management

Marketing management
04:02

Details of Interaction center management

Interaction center management
05:52

CRM Trade management

CRM Trade management
05:08

CRM Partner management and BCM

CRM Partner management and BCM
06:18
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CRM features
6 Lectures 54:01
SAP CRM
05:54

SAP CRM introduction

SAP CRM introduction
13:03

SAP CRM - Sales, Service, Mktg. management
07:14

CRM08 Interaction center CRM soutions and channel management, industry specific CRM solutions

SAP CRM - ecommerce, channel management, interaction center
08:25

CRM09 BI compatibility - crm features - easy- flexible - innovative to use

CRM features
10:47

CRM Architecture
08:38
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CRM Security
1 Lecture 11:23

CRM Security components

CRM security components
11:23
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SAP CRM Navigation
5 Lectures 55:23
CRM Architecture and Navigation
06:47

CRM12 Navigation continued - crossflow integration

CRM Navigation continued
02:44

CRM13 - GENIL - BOL

SAP CRM - GENIL - BOL
14:38

CRM Customization - more architecture componants
06:19

CRM Business partner in transactions
24:55
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Demo
2 Lectures 40:19
Demo - Logon to CRM and basic navigation
15:17

Demo

Demo
25:02
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Conclusion
1 Lecture 09:09
Conclusion
09:09
About the Instructor
3.0 Average rating
220 Reviews
13,961 Students
16 Courses
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