Salesforce Introductory Course and Career Planning
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Salesforce Introductory Course and Career Planning

Guide to Salesforce certifications and Career Opportunities
4.2 (891 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
7,669 students enrolled
Created by Deepika Khanna
Last updated 5/2016
English [Auto-generated]
Price: Free
  • 35 mins on-demand video
  • 2 Articles
  • 2 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • What is salesforce??
  • Why salesforce is so popular??
  • Salesforce can be your new Career
  • What resources to help you out with certifications
  • Which certifications are provided by
  • Who should learn salesforce ?
  • What kinds of jobs available in salesforce technology ?
  • Is salesforce right for you ?
View Curriculum
  • Just an internet connection

Salesforce is a customer relationship management software (CRM)...In this course I am trying my best to answer all the questions that generally people ask...This course gives you a quick glimpse about salesforce and I highly recommend to take this course if you are planning on changing your career and want to know about your options.

What skills you need to become salesforce adminstrator?

I get asked this question a lot. Many people are looking to make a career change, and there is concern that they don’t have the experience or background to become a successful Salesforce Administrator.

Salesforce is a tool, you can easily learn this tool. Just like you have learned to use playstation and  how to operate computer, you can learn this tool as well.To learn about Salesforce, you don't need to be a programmer. 

A Salesforce Administrator is a expert in business processes. Administrators work closely with business stakeholders to learn and understand issues happening in current system or to gather requirements for new changes or enhancements. The skill needed to become Salesforce Administrator is to know how to take those process requirements and implement them successfully in Salesforce.

There are some characteristics that successful Salesforce Administrators should possess. But the really good Salesforce Administrators have the following characteristics.

  • Ability to listen and empathize with users: This is a “customer facing” role. Users of the application are your customers. They deserve great customer service. If you have the ability to listen and learn about their problems, issues, and needs, and also you want to really help them out, then this field is great fit for you.

  • Good communication skills: Communication is very important. Salesforce administrator needs to be a good listener as well as good communicator. This role tends to work with individuals at all levels; from the CEO of the company  to the end user. Knowing how to communicate effectively with each at each level will help you to get your job done faster and efficiently.

  • Ability to think outside the box: There is not a set way to do anything in Salesforce. That’s part of the beauty of the tool. That also means that for any one process or set of requirements, there are multiple solutions. You’ll need to think outside the box to ensure that all possibilities are captured and that the needs of the business are being met. This requires creative and critical thinking.

Should I become an Administrator or Developer?

Another common question is, should I become an Administrator or Developer?

This question is hard to answer because everyone is different. But, there is some basic information I can provide that may help you make a decision.

Administrators job is more customer-facing : Salesforce adminstrators deals with  the business directly on a more regular basis. This requires a different skill set as a result. Administrators focus on out of box features (meaning we develop with clicks, not code). They need to know about the out -of-the box features of salesforce.

Developers need to be a programmer who knows coding: While they do work directly with business users and stakeholders, they tend to operate more in the background; working more closely with the Administrator than the internal customer.

Is certification important?

I was tempted to answer this in one word – yes – but I though that might be a bit biasé. If you’re relying on Salesforce for running your business, you  should make the investment in a Certified Administrator. Its always great  to find someone who took time to learn the tool and prepared for the certification. It also depends on the size of the company and the strategic value of Salesforce for that company. The more customization, complexity and number of users involved, the more your administrator needs to be a well-versed Salesforce rockstar, and certification helps to find out which candidate is suitable for the job. So many companies are looking for someone with certification and a certified administrator will have more chances of getting that job.

If you want to become salesforce Developer, it is still recommended that you learn Salesforce as an Administrator. Ideally, you should not write code  for something that can be done using the out of the box features of salesforce. The only way to know what can and can’t be done with the platform is to learn about its features. The best developers will also validate this fact.


Who is the target audience?
  • Willing to learn the latest and greatest technology
  • Someone looking to switch their career
  • want to learn about different certifications offered by Salesforce
  • Which certification is right for you
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Curriculum For This Course
What is Salesforce CRM?
4 Lectures 20:13

In this tutorial, i have given a quick overview of what is salesforce, how salesforce is used in any business and what makes salesforce so popular besides other CRM tools available in the market.

Why Salesforce is so popular??

In this tutorial we will create our own salesforce developer's account.

Create your Salesforce Developer's Account

In this tutorial  I will give you a quick overview of salesforce screen..We will talk about what are different out of the box applications provided by salesforce, what are different standard objects in salesforce..I will also give you a quick overview of Chatter.

Walk you through Salesforce Screen

Salesforce as a Database
Salesforce Certification Guide
1 Lecture 10:41

In this  tutorial, I will walk you through different certifications provided by salesforce.. Why certifications are required and also which certifications you should go for??

Which Salesforce certification is right for you ???
Job opportunities in Salesforce
1 Lecture 03:47

In this tutorial we will go through different job opportunities and what they are looking for as a salesforce developer / salesforce adminstrator..Which is the right path for you ??

Take a peek at the salesforce Job Market
Bonus Section
2 Lectures 00:07

This lecture contains a pdf file which has links and coupon code for my other courses.You can get any of my course for just $10..Checkout the resources tab.. Please take a look at it and feel free to share with your friends and family..

BONUS MATERIAL and Coupon code

If you need discount coupon code for my upcoming LIGHTNING course. ..Please checkout resources tab to know more about it..

COUPON CODE for upcoming course
About the Instructor
Deepika Khanna
4.2 Average rating
2,849 Reviews
23,710 Students
17 Courses
Software Developer,Blogger,Author

I am a Java/J2EE and salesforce developer, have been writing and working with software for the past 5 years. I currently live in Dallas/TX.

If your goal is to become one of these:

Android Developer

JAVA/J2EE Developer

Salesforce Developer

Then checkout my courses. I have close to 10000 students in and out of udemy. My passion is helping people around the world and guide them into the world of programming.

I am Oracle certified JAVA ,J2EE developer. I love coffee, music, exercise,coding and technology. See you in my course:)