INCLUDES EVERYTHING YOU NEED TO KNOW FOR THE 2017 SUMMER RELEASE SALESFORCE ADMIN CERTIFICATION
** ACCORDING TO BURNING GLASS TECHNOLOGIES, a labor technologies analysis firm: "Setting aside the near-universal Microsoft Office suite, Salesforce is now the 7th most in-demand software skill...putting Salesforce demand ahead of IT stalwarts such as Python, .Net, and C++, and in line with commonly used applications such as Adobe Photoshop"**
**INDEED Ranked Salesforce Admin in their top 10 best jobs of 2017 with salaries ranging between $70,000-$100,000 per annum**
THIS COURSE IS BUILT TO HELP GET YOU CERTIFIED IN NO TIME!
** INCLUDES SPECIAL FREE BONUS SALESFORCE LICENSE, PRACTICE QUIZ's, CHEAT SHEETS AND MUCH MUCH MORE **
The contents of this course are all based on my work experience as an ADM201 Certified Data Associate and entrepreneur with global experience in for profit, start up and corporate settings. I use Salesforce on a daily basis to drive organizational performance. My certification has lead to increased opportunities and advanced my ability to administrate effectively. And now, I want to share my knowledge and expertise with you.
Are you ready for a practical course designed to equip you with the skills to:
This course includes important topics such as Chatter, AppExchange, and Security and Access Applications!
I will work with you throughout the course to support your journey to mastery!
Ready to pass your certification Exam? Click "Take this course now" to get started!
In this lecture I set you up for success by demonstrating what you will learn and how to access recources from the course dashboard.
Use this video and the link provided to access your free salesforce license.
Describe the components of the company profile
(e.g., fiscal year, business hours, currency management, default
settings, company information)
Salesforce reports are the lifeblood of Salesforce. They provide a way to extract vital information from millions of data sources. By the end of this lecture you will be able to describe a report.
Distinguish between the various UI features that an administrator controls, including the implications (e.g., UI settings, search settings, list views, home page layouts).
Describe the standard object architecture and relationship model.
Explain how to create, delete, and customize fields, page layouts, and list views for custom and standard objects
Given a scenario, determine the appropriate fields and page layouts for custom and standard objects.
Explain how to create, delete, and customize record types for custom and standard objects.
Given a scenario, determine the appropriate record types and business
processes for custom and standard objects.
Explain the implications of deleting fields
Describe when to use and how to create formula fields
Given a scenario, identify the capabilities and implications of the sales process.
Given a scenario, identify when to apply the appropriate sales productivity features(e.g., big deal alerts, update reminders, similar opportunities, competitors, team selling).
Describe the capabilities of products and price books.
Describe the capabilities of lead management (e.g., lead conversions, lead source, lead field mapping).
Given a scenario, identify how to automate lead management (e.g., queues, assignment rules, web-to-lead, and auto-response).
Describe the capabilities of campaign management(e.g., hierarchies, influences, campaign members).
Describe the capabilities of case management (e.g., case processes, case settings, and case comments).
Given a scenario, identify how to automate case management(e.g., case assignment, auto-response, escalation, web-to-case, email-to-case, case teams).
Describe the capabilities of solution management(e.g., settings, categories, processes).
Describe the basic capabilities of portals.
Describe the capabilities of the Community application (e.g. Ideas, Answers).
Describe the capabilities of Salesforce Knowledge
Dr. Warren Chalklen is an education innovator who has taught over 38,000+ students across 166 countries using online and face to face platforms. He is passionate about building individual and organizational capacity in the fields of diversity, policy analysis, and data driven performance with softwares such as Excel, Salesforce and Balanced Scorecard tools. In his spare time he loves to travel and recently returned from a vacation in Brazil!