Risk Management for Medical Office Staff
4.3 (41 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
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Risk Management for Medical Office Staff

Protecting the Practice from Litigation
4.3 (41 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
572 students enrolled
Created by Cole Morris
Last updated 7/2015
Current price: $10 Original price: $20 Discount: 50% off
5 hours left at this price!
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  • 1.5 hours on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Understand how they can manage numerous risks in the modern office medical practice
  • Appreciate the legal concept of respondeat superior and the fact that physicians and other providers can be held responsible for the actions of medical office staff
  • Avoid potential torts in their workplace, including assault and battery, false imprisonment and invasion of privacy, and defamation of character
  • Maintain their scope of practice, stay within the bounds of the law, and do not inadvertently engage in the "practice of medicine" unless duly licensed
  • Actively support the physician's informed consent efforts with patients. Staff will understand the crucial role they play being the "eyes and ears" of the practice, being approachable by patients, and insuring related informed consent paperwork is properly managed
View Curriculum
  • The student should have at least one month of practical experience working in a medical office environment.

This course gives you the tools required to excel in today's rapidly changing medical office. You will master the art of managing risks, avoiding legal landmines, and protecting your medical office from lawsuits.

Increase Your Confidence And Value To Your Medical Office Team

By the end of this course, you will understand your role in minimizing risks.

- Understand tort law and how to avoid accusations of assault and battery, false imprisonment, and invasion of privacy.

- Recognize the importance of staying within your "scope of practice," patient satisfaction and its role in managing legal risk.

- Comprehend and appreciate the "team approach" in minimizing risk and accusations of malpractice and negligence.

Your role in managing risk in the modern medical office.

Do you know that 53% of medical-related lawsuits are related to outpatient healthcare? The average settlement is about $290,000. However, a vast majority of risk management investment has been on the inpatient, or hospital environment.

This course focuses on outpatient risk management. It emphasizes the role of patient satisfaction, regulatory compliance and interpersonal communications play in minimizing legal exposure.

Who is the target audience?
  • Registered Nurses
  • Medical Office Managers
  • Physicians
  • Medical Assistants
  • Healthcare Risk Managers
  • Receptionists/Administrative Assistants
Compare to Other Risk Management Courses
Curriculum For This Course
13 Lectures
Course Introduction
5 Lectures 31:55

In this lecture we take a macro view of risk management as it applies to medical office. Basic definitions for liability, litigation and risk management are provided. Categories such as liquidity, technological, political, casualty and market risks are briefly reviewed.

Preview 08:09

Welcome to the course! Here are a couple of questions to see how we are doing. Take your time. No pressure.

Quiz 1- Intro to Risk Management
4 questions

Medical Office Risk- Insights_1

A review of trends that are influencing risk in today's outpatient environment.

2 questions

Patients not Problems

According to this lesson, there is a direct relationship between patient satisfaction with the office staff and their willingness to file a lawsuit

Patients not Problems
3 questions

We look at the ancient practice of Respondeat Superior. It is the legal doctrine that results in making employers liable for the actions of their employees. Two external videos are included comparing criminal and civil law, and a concise definition for a tort.

Respondeat Superior

A review of why your boss, and you--

Respondeat Superior
4 questions

Medical Malpractice- An Overview
Pressure Points
6 Lectures 38:19

How can civil torts such as assault and battery and false imprisonment occur in today's medical office? At the end of this lecture you understand such risks exist and how to avoid them.

Potential Torts and the Medical Office

These questions check your understanding of some of the torts that can potentially occur in your workplace.

Potential Torts
5 questions

In this lecture we cover the importance of staying within the approved scope of practice for your particular state and profession. A definition for "practicing medicine" is provided. Supplementary material includes a link to the American Association of Medical Assistants listing of state scope of practice requirements.

Scope of Practice

Scope of Practice
6 questions

Informed consent is a keystone of modern healthcare. It involves making sure the patient understands their options and the implications of their care. This lecture discusses how office staff can support and assist in this important effort by being a patient advocate. The importance of communication and accurate paperwork is stressed. By the end of this lecture the student will have an appreciation of the "physician's quandary" as it applies to informed consent.

Informed Consent

Informed Consent
3 questions

After this lecture, the student will have an understanding of the mandatory reporting requirements in their jurisdiction. Specific focus is on child, elder and domestic abuse. External resources and well as as a downloadable handbook provide specific reporting requirements for medical office staff.

Mandatory Reporting Requirements

Many outpatient malpractice claims revolve around late or missing diagnosis of an illness. Although yhr medical staff member does not perform the diagnosis of illness, they can support the physician. This lecture highlights the importance of lab test management and the staff's role in making sure the physician has what they need in a timely manner.

Lab Tests and Failure to Diagnose

In this section we review how the office staff member can mitigate the likelihood of legal action. They can do this in two general ways. 1) Insure compliance with all regulatory requirements and 2) Understanding the role that patient satisfaction has on the decision to sue or not.

Patient Relations
Protecting the Practice
2 Lectures 18:33

In this section we mention how the office risk management plan can be leveraged as a marketing tool. It not only helps address risk, but it can also provide a competitive advantage. However, this lesson also reminds us the office RM plan can also be a double-edged sword. The instructor suggests actions should you have to deviate from your written plan.

Leverage your RM program for Competitive Advantage!

We wrap up the course and quickly some of the key points in the previous lessons. The instructor also introduces two team-building resources you may want to consider for your office-- SBAR and CRM.

Preview 06:16
About the Instructor
Cole Morris
4.0 Average rating
66 Reviews
2,783 Students
5 Courses
Board Certified in Security Management

Over 30 years experience as a security professional. I have served in a diverse array of environments, including military, Fortune 500 high-technology, homeland security, and most recently, as the director of security for a major hospital network.

I have taught graduate-level security management as an adjunct faculty member of Webster University. I served 20 years in the United States Air Force in a number of capacities, including security, intelligence, and air operations. I have also served as a logistics advisor to two foreign governments (Canada and the Republic of Singapore)

Internationally published, my work has appeared in a wide-array of trade and professional periodicals, including Security Management, Police, and Airpower Journal.

Education includes a BA (summa cum laude) in Criminal Justice from Rowan University and a Masters of Public Administration (MPA) from Troy State University.

I am board certified in security management and hold the Certified Protection Professional (CPP) credential under the auspices of the American Society for Industrial Security (ASIS, International)

Additionally, I maintain the credential of Certified Healthcare Protection Administrator (CHPA) under the auspices of the International Foundation for Healthcare Security and Safety (IAHSS).

Finally, I am the author of Udemy's free course, How to Succeed in your Security Career, which is currently nearing 1,500 global students.