RACI Model - A Responsibility Matrix Tool

Learn a Six Sigma tool to assist in the design of a process, define a process for clear understanding in a company.
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Instructed by Michael Farris Business / Operations
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  • Lectures 24
  • Length 1 hour
  • Skill Level Beginner Level
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 4/2014 English

Course Description

The course is an application of the RACI model. This course is designed for individuals that have either never used the RACI model or have limited knowledge of the RACI model. However, you will be an RACI model expert by the end of the course. The class will walk you through the process of learning the RACI model, walking through several examples and creating your very first RACI model. You will be able to set yourself apart from your peers with this Six Sigma tool.

The benefits of implementing the RACI model for Managers and Leaders

The RACI chart will allow everyone in the organization to use a common tool. The RACI model will help managers and leaders to provide clarity on expectations, ownership and clearly define the key stakeholders.

The RACI model will clearly define the expectations of each employee involved in the process, task or decision step.

The RACI model will define the responsibility of each person that is involved in the process, task or decision step. The decision makers are clearly defined to assist everyone in the organization with the authority or decision maker.

The RACI model will define the key stakeholders or groups involved in the person, task or decision step.

Personal Experience with the RACI Model

I used the RACI model to reintroduce responsibility within an organization. The RACI model allows the key stakeholders to be defined and transparent throughout the organization. The RACI model was a very easy to implement program with a detailed role out plan for the leadership team. Further, the RACI model was easy to understand at the team member level, because everyone understands the key terms of the RACI model.

What are the requirements?

  • A computer or mobile device with internet access.
  • Microsoft Excel
  • Desire to learn
  • Adobe Acrobat Reader

What am I going to get from this course?

  • The student will be able to create a RACI Model
  • The student will be able to teach the RACI Model to employees
  • The student will be able to implement the RACI Model at work

Who is the target audience?

  • New to the RACI model.
  • Business leaders that want to implement the RACI model in their department, business unit or company.
  • Anyone that wants to learn a Six Sigma tool.

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.


Section 1: Lectures
Introduction to the RACI Model Course
What is the RACI Model?
Benefits of the RACI Model
Defining the RACI Model
RACI Model Creation Steps
Identify The Steps
Identify Steps - Continued
Complete the RACI Chart
Section 2: RACI Model Examples
Packing Department Supervisor Example
1 page
Shipping Department Supervisor Example
1 page
Picking Department Supervisor Example
1 page
Packing Department Packer Example
1 page
Shipping Department Shipper Example
1 page
Picking Department Picker with Pick Labels Example
1 page
Picking Department Picker with No Pick Labels Example
1 page
Section 3: Assignment: Upload RACI Model
Upload RACI Model
Picking Supervisor RACI Model Walkthrough
Shipping Supervisor RACI Model Walkthrough
Shipping Department Shipper RACI Model Walkthrough
Packing Department Packer RACI Model Walkthough
Picker Department Picker with Pick Labels RACI Model Walkthough
Picker Department Picker with No Pick Labels RACI Model Walkthrough
Packing Department Supervisor RACI Model Walkthrough
8 questions

Quiz on the RACI Model


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Instructor Biography

Michael Farris, Operations Management Expert with Lean Six Sigma Black Belt

I am an Operations Management professional with more than 15 years of experience. I received a Lean Six Sigma Black Belt certification from Management Strategy Institute. I have a B.S. in Chemistry from Centenary College of Louisiana and a M.B.A. in Operations Management from The University of Texas at Arlington. Also, I received a Hazardous Materials Certifications for U.S. DOT Ground and IATA shipping methods from LION Technology and a Certified Logistics Associate from Manufacturing Skill Standards Council. Finally, I have received training as ISO 9001 Internal Auditor.

I have utilized the education, skills and knowledge on the job in public and private companies in a variety of industries and roles. I want to pass along my knowledge to others through these classes. My classes focus on applying lean and Six Sigma tools and techniques in business, which can be easily applied to any discipline.

When I’m not working, I’m spending time with my family. We travel, watch movies and play games on the Wii, Xbox 360 or PS3.

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