Introduction to Quality Management

About Quality Management, Quality Tools, Quality Gurus, Quality Awards, Quality Terms
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  • Lectures 56
  • Length 5.5 hours
  • Skill Level Beginner Level
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 9/2014 English

Course Description

Here is a summary of topics covered in this course.

  • Definitions of Quality
    • How can you achieve quality if you don't understand what quality is?
  • Why business need to produce quality product?
  • Difference between Quality and Grade
  • Difference between Quality Assurance and Quality Control
  • Quality Management System
  • History of Quality
  • Quality Tools
    • Learn about seven basic quality tools.
  • Quality Costs - or the Cost of Poor Quality (COPQ)
    • Prevention cost, appraisal cost, internal failure costs and external failure costs
  • Quality Awards - Deming Award, EFQM and MBNQA
    • In this section you will learn about these three top global quality awards.
  • Quality Gurus - Edwards Deming, Joseph Juran and Philip Crosby.
    • In this section learn about the life and works of these quality gurus.
  • and many more topics to get you started in the field of quality management.

Who should take this course:

Are you new to Quality and struggling with Quality Management terms?

Did your organization put you in the Quality Management function without providing any formal training?

Are you appearing in any certification exam such as PMP, CQA, CQE and want to refresh your understanding of Quality Management?



Defining Quality:

How do you define quality? Quality has different meaning for different people. That leads to the question, how would you define quality? This course starts with a number of definitions of quality such as fitness for use, conformance to specification, reduced variation, consistency, meeting or exceeding customer expectations etc.

There is a misconception that quality costs money and that better quality products are costlier than poor quality products. Deming's chain is used to explain how good quality reduces waste, improves productivity and that in turn makes the product cheaper to produce. This ultimately leads to the survival of the organization in this competitive market and provides employment.

Difference between quality and grade and the difference between quality assurance and quality control is also explained in this course. A $10,000 pen is not of better quality than a $1 pen, since these are two different products (grade) with different purposes.

What is Quality Management Systems (QMS)? What are the documents included in a Quality Management System? Quality Policy, Quality Manual, Procedures, Work Instructions and Forms together form a QMS.

Quality Management has changed from 19th century till date from inspection to quality control, and then to quality assurance and Total Quality Management (TQM). In recent time ISO 9001, Six Sigma and Lean Manufacturing are key quality concepts in use. Did you know that the Control Charts, which are the backbone of Six Sigma concept were introduced way back in 1920?



What are the requirements?

  • No previous knowledge of quality management is expected.

What am I going to get from this course?

  • By the end of this course you will be familiar with the history of quality and key definition related to quality management.
  • This course also attempts to clarify common misconceptions about quality terms.

What is the target audience?

  • Newly appointed Quality Technicians, Quality Engineers, Quality Managers, Project Quality Managers and others in the field of Quality Management.

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Topics Covered
Quality Management 101 - Course Introduction
Preview
03:22
A Quick Survey About You
IFrame
Section 2: Quality Management Basics
07:27

What is quality? How would you define quality? What is the difference between quality and grade?

10:43

Explanation of various definitions of quality including the one by ISO 9000:2005.

Why Quality?
03:14
Quality Control vs Quality Assurance
02:53
Quality Management System
04:01
Quality Timeline - A Brief History of Quality Management
Preview
09:31
Eight Dimensions of Quality
06:54
Download pdf Handouts - Quality Management Basics
34 pages
Practice Activity - Quiz - Quality Management Basics
IFrame
Practice Activity - What is Quality?
Article
Section 3: Learning Quality from Top Three Quality Gurus
Quality Gurus - Introduction
01:24
About Edwards Deming
02:27
Deming is best known for
03:16
Quality Chain by Deming
01:58
Deming's Fourteen Points for Management (Part 1)
08:36
Deming's Fourteen Points for Management (Part 2)
11:24
About Joseph Juran
01:16
Quality Trilogy
04:39
About Philip Crosby
01:14
Philip Crosby is best known for
01:51
Four Absolutes of Quality
Preview
08:47
Download pdf Handouts - Quality Gurus
32 pages
Practice Activity - Quiz - Quality Gurus
IFrame
Section 4: Quality Awards
Three Quality/ Business Excellence Awards
02:39
Deming Prize
04:56
EFQM Award
03:52
MBNQ Award
04:39
Download pdf Handouts - Quality Awards
9 pages
Practice Activity - Quiz - Quality Awards
IFrame
Section 5: Seven Basic Quality Tools - All Quality Professionals Must Master
Seven Basic Quality Tools
03:29
Check Sheet
04:00
Cause and Effect Diagram
04:55
Histogram
02:28
Pareto Chart
07:14
Scatter Diagram
05:23
Control Chart
Preview
07:16
Stratification
05:19
Download pdf Handouts - Quality Tools
21 pages
Practice Activity - Quality Tools
Article
Section 6: Additional Topics
History of ISO 9001 Standard
Preview
04:50
Waste Elimination - Philosophy
03:14
Muda, Mura and Muri (Types of Wastes)
05:40
Eight Types of Wastes
03:02
Eight Types of Wastes Explained
13:54
Cost of Quality
15:21
Download pdf Handouts - Additional Topics
24 pages
4 questions

This quiz checks your understanding of basics of quality management.

Section 7: Quality Terms
Quality
Preview
01:32
Requirements
01:09
Customer Satisfaction
01:25
Quality Management
01:05
Quality Policy
00:55
Quality Objectives
01:08
Download pdf Handouts - Quality Definitions
6 pages
Section 8: Certificate of Completion
How to Download Your Certificate of Completion
Preview
08:38

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Instructor Biography

Sandeep Kumar ­, Quality Manager & Coach - 11,000+ Udemy Students

PMP, IRCA Registered Lead Auditor, ASQ - CSSBB, CQA, CQE, CMQ/OE, CIA

Sandeep Kumar has around 30 years of Project Quality Management (Engineering, Procurement and Construction) experience in power, oil/ gas, and mining industry. He has worked as Quality Manager on a number of projects including Power, Oil and Gas and Infrastructure projects.

Currently, he is working as Project Quality Manager on multiple projects in Alberta, Canada.

His areas of specializations include Quality Assurance, ISO 9001:2008, ISO 9001:2015, Six Sigma, QMS Audits, Supplier Quality Surveillance, Supplier Pre-qualification, Construction Quality, Welding, NDT, Mechanical Inspection and Quality Training.

Also, he is interested in the use of technology for training and knowledge sharing. He has authored and presented a number of Quality Management courses for organizations he has worked for.

Professional Qualifications:

His professional qualification/certifications include: IRCA registered Lead Auditor (QMS), ASQ-CSSBB, Certified Six Sigma Black Belt (CSSBB), ASQ-CSSGB, Certified Six Sigma Black Belt (CSSBB), ASQ-Certified Quality Auditor (CQA), ASQ-Certified Quality Engineer (CQE) and ASQ-Certified Manager of Quality/Organizational Excellence (CMQ/OE), Certified Project Management Professional (PMP) and Certified Internal Auditor - IIA (CIA).

 

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