Introduction to Quality Management
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Here is a summary of topics covered in this course.
Who should take this course:
Are you new to Quality and struggling with Quality Management terms?
Did your organization put you in the Quality Management function without providing any formal training?
Are you appearing in any certification exam such as PMP, CQA, CQE and want to refresh your understanding of Quality Management?
How do you define quality? Quality has different meaning for different people. That leads to the question, how would you define quality? This course starts with a number of definitions of quality such as fitness for use, conformance to specification, reduced variation, consistency, meeting or exceeding customer expectations etc.
There is a misconception that quality costs money and that better quality products are costlier than poor quality products. Deming's chain is used to explain how good quality reduces waste, improves productivity and that in turn makes the product cheaper to produce. This ultimately leads to the survival of the organization in this competitive market and provides employment.
Difference between quality and grade and the difference between quality assurance and quality control is also explained in this course. A $10,000 pen is not of better quality than a $1 pen, since these are two different products (grade) with different purposes.
What is Quality Management Systems (QMS)? What are the documents included in a Quality Management System? Quality Policy, Quality Manual, Procedures, Work Instructions and Forms together form a QMS.
Quality Management has changed from 19th century till date from inspection to quality control, and then to quality assurance and Total Quality Management (TQM). In recent time ISO 9001, Six Sigma and Lean Manufacturing are key quality concepts in use. Did you know that the Control Charts, which are the backbone of Six Sigma concept were introduced way back in 1920?
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|Section 1: Topics Covered|
Quality Management 101 - Course IntroductionPreview
A Quick Survey About You
|Section 2: Quality Management Basics|
What is quality? How would you define quality? What is the difference between quality and grade?
Explanation of various definitions of quality including the one by ISO 9000:2005.
Quality Control vs Quality Assurance
Quality Management System
Quality Timeline - A Brief History of Quality ManagementPreview
Eight Dimensions of Quality
Download pdf Handouts - Quality Management Basics
Practice Activity - Quiz - Quality Management Basics
Practice Activity - What is Quality?
|Section 3: Learning Quality from Top Three Quality Gurus|
Quality Gurus - Introduction
About Edwards Deming
Deming is best known for
Quality Chain by Deming
Deming's Fourteen Points for Management (Part 1)
Deming's Fourteen Points for Management (Part 2)
About Joseph Juran
About Philip Crosby
Philip Crosby is best known for
Four Absolutes of QualityPreview
Download pdf Handouts - Quality Gurus
Practice Activity - Quiz - Quality Gurus
|Section 4: Quality Awards|
Three Quality/ Business Excellence Awards
Download pdf Handouts - Quality Awards
Practice Activity - Quiz - Quality Awards
|Section 5: Seven Basic Quality Tools - All Quality Professionals Must Master|
Seven Basic Quality Tools
Cause and Effect Diagram
Download pdf Handouts - Quality Tools
Practice Activity - Quality Tools
|Section 6: Additional Topics|
History of ISO 9001 StandardPreview
Waste Elimination - Philosophy
Muda, Mura and Muri (Types of Wastes)
Eight Types of Wastes
Eight Types of Wastes Explained
Cost of Quality
Download pdf Handouts - Additional Topics
|Quiz 1||4 questions|
This quiz checks your understanding of basics of quality management.
|Section 7: Quality Terms|
Download pdf Handouts - Quality Definitions
|Section 8: Certificate of Completion|
How to Download Your Certificate of CompletionPreview
PMP, IRCA Registered Lead Auditor, ASQ - CSSBB, CQA, CQE, CMQ/OE, CIA
Sandeep Kumar has around 30 years of Project Quality Management (Engineering, Procurement and Construction) experience in power, oil/ gas and mining industry. He has worked as Quality Manager on number of projects including Power, Oil and Gas and Infrastructure projects.
Currently he is working as Project Quality Manager on multiple projects in Alberta, Canada.
His areas of specializations include Quality Assurance, ISO 9001:2008, ISO 9001:2015, Six Sigma, QMS Audits, Supplier Quality Surveillance, Supplier Pre-qualification, Construction Quality, Welding, NDT, Mechanical Inspection and Quality Training.
In addition he is interested in the use of technology for training and knowledge sharing. He has authored and presented a number of Quality Management courses for organizations he has worked for.
His professional qualification/certifications include: IRCA registered lead auditor (QMS), ASQ-CSSBB, Certified Six Sigma Black Belt (CSSBB), ASQ-CSSGB, Certified Six Sigma Black Belt (CSSBB), ASQ-Certified Quality Auditor (CQA), ASQ-Certified Quality Engineer (CQE) and ASQ-Certified Manager of Quality/Organizational Excellence (CMQ/OE), Certified Project Management Professional (PMP) and Certified Internal Auditor - IIA (CIA).