Introduction to Quality Management
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Introduction to Quality Management

About Quality Management, Quality Tools, Quality Gurus, Quality Awards, Quality Terms
4.1 (231 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
1,589 students enrolled
Created by Sandeep Kumar ­
Last updated 7/2016
Current price: $12 Original price: $45 Discount: 73% off
4 days left at this price!
30-Day Money-Back Guarantee
  • 3.5 hours on-demand video
  • 2 Articles
  • 6 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion

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What Will I Learn?
  • By the end of this course you will be familiar with the history of quality and key definition related to quality management.
  • This course also attempts to clarify common misconceptions about quality terms.
View Curriculum
  • No previous knowledge of quality management is expected.

Here is a summary of topics covered in this course.

  • Definitions of Quality
    • How can you achieve quality if you don't understand what quality is?
  • Why business need to produce quality product?
  • Difference between Quality and Grade
  • Difference between Quality Assurance and Quality Control
  • Quality Management System
  • History of Quality
  • Quality Tools
    • Learn about seven basic quality tools.
  • Quality Costs - or the Cost of Poor Quality (COPQ)
    • Prevention cost, appraisal cost, internal failure costs and external failure costs
  • Quality Awards - Deming Award, EFQM and MBNQA
    • In this section you will learn about these three top global quality awards.
  • Quality Gurus - Edwards Deming, Joseph Juran and Philip Crosby.
    • In this section learn about the life and works of these quality gurus.
  • and many more topics to get you started in the field of quality management.

Who should take this course:

Are you new to Quality and struggling with Quality Management terms?

Did your organization put you in the Quality Management function without providing any formal training?

Are you appearing in any certification exam such as PMP, CQA, CQE and want to refresh your understanding of Quality Management?

Defining Quality:

How do you define quality? Quality has different meaning for different people. That leads to the question, how would you define quality? This course starts with a number of definitions of quality such as fitness for use, conformance to specification, reduced variation, consistency, meeting or exceeding customer expectations etc.

There is a misconception that quality costs money and that better quality products are costlier than poor quality products. Deming's chain is used to explain how good quality reduces waste, improves productivity and that in turn makes the product cheaper to produce. This ultimately leads to the survival of the organization in this competitive market and provides employment.

Difference between quality and grade and the difference between quality assurance and quality control is also explained in this course. A $10,000 pen is not of better quality than a $1 pen, since these are two different products (grade) with different purposes.

What is Quality Management Systems (QMS)? What are the documents included in a Quality Management System? Quality Policy, Quality Manual, Procedures, Work Instructions and Forms together form a QMS.

Quality Management has changed from 19th century till date from inspection to quality control, and then to quality assurance and Total Quality Management (TQM). In recent time ISO 9001, Six Sigma and Lean Manufacturing are key quality concepts in use. Did you know that the Control Charts, which are the backbone of Six Sigma concept were introduced way back in 1920?

Who is the target audience?
  • Newly appointed Quality Technicians, Quality Engineers, Quality Managers, Project Quality Managers and others in the field of Quality Management.
Compare to Other Quality Management Courses
Curriculum For This Course
56 Lectures
Topics Covered
2 Lectures 03:22

A Quick Survey About You
Quality Management Basics
10 Lectures 44:57

What is quality? How would you define quality? What is the difference between quality and grade?

What is Quality?

Explanation of various definitions of quality including the one by ISO 9000:2005.

Various definitions of quality.

Why Quality?

Quality Control vs Quality Assurance

Quality Management System

Eight Dimensions of Quality

Download pdf Handouts - Quality Management Basics
34 pages

Practice Activity - Quiz - Quality Management Basics

Practice Activity - What is Quality?
Learning Quality from Top Three Quality Gurus
13 Lectures 46:52
Quality Gurus - Introduction

About Edwards Deming

Deming is best known for

Quality Chain by Deming

Deming's Fourteen Points for Management (Part 1)

Deming's Fourteen Points for Management (Part 2)

About Joseph Juran

Quality Trilogy

About Philip Crosby

Philip Crosby is best known for

Download pdf Handouts - Quality Gurus
32 pages

Practice Activity - Quiz - Quality Gurus
Quality Awards
6 Lectures 16:06
Three Quality/ Business Excellence Awards

Deming Prize

EFQM Award

MBNQ Award

Download pdf Handouts - Quality Awards
9 pages

Practice Activity - Quiz - Quality Awards
Seven Basic Quality Tools - All Quality Professionals Must Master
10 Lectures 40:24
Seven Basic Quality Tools

Check Sheet

Cause and Effect Diagram


Pareto Chart

Scatter Diagram


Download pdf Handouts - Quality Tools
21 pages

Practice Activity - Quality Tools
Additional Topics
7 Lectures 46:01

Waste Elimination - Philosophy

Muda, Mura and Muri (Types of Wastes)

Eight Types of Wastes

Eight Types of Wastes Explained

Cost of Quality

Download pdf Handouts - Additional Topics
24 pages

This quiz checks your understanding of basics of quality management.

Practice Activity - Quiz
4 questions
Quality Terms
7 Lectures 07:14


Customer Satisfaction

Quality Management

Quality Policy

Quality Objectives

Download pdf Handouts - Quality Definitions
6 pages
Certificate of Completion
1 Lecture 08:38
About the Instructor
Sandeep Kumar ­
4.4 Average rating
4,450 Reviews
23,582 Students
12 Courses
Best Selling Udemy Instructor- Six Sigma/ISO 9001/Statistics

PMI-PMP, IRCA Registered Lead Auditor, ASQ - CSSBB, CQA, CQE, CMQ/OE, IIA - CIA

Sandeep Kumar has around 30 years of Project Quality Management (Engineering, Procurement and Construction) experience in power, oil/ gas, and mining industry. He has worked as Quality Manager on a number of projects including Power, Oil and Gas and Infrastructure projects.

Currently, he is working as Project Quality Director on multiple projects in Alberta, Canada.

His areas of specializations include Quality Assurance, ISO 9001:2008, ISO 9001:2015, Six Sigma, QMS Audits, Supplier Quality Surveillance, Supplier Pre-qualification, Construction Quality, Welding, NDT, Mechanical Inspection and Quality Training.

He has authored and presented a number of Quality Management courses for organizations he has worked for.

Professional Qualifications:

His professional qualification/certifications include: IRCA registered Lead Auditor (QMS), ASQ-CSSBB, Certified Six Sigma Black Belt (CSSBB), ASQ-CSSGB, Certified Six Sigma Black Belt (CSSBB), ASQ-Certified Quality Auditor (CQA), ASQ-Certified Quality Engineer (CQE) and ASQ-Certified Manager of Quality/Organizational Excellence (CMQ/OE), Certified Project Management Professional (PMP) and Certified Internal Auditor - IIA (CIA).