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>>> UPDATED AND NEW CONTENT ADDED 1/2017 <<<
While quality isn't a new business concept, quality goods and services do continue to play a key role in generating the reputation that can give your organisation its competitive edge. Consistently offering high quality leads to loyal customers, who can reward your company with positive recommendations that lead to new customers. The Total Quality Management (TQM) approach changed the way businesses look at everything from customers, to human resources, to manufacturing and service processes. Now it's widely recognised that, in order to keep up with the ever-changing conditions and direction of an organisation, all business activities need to incorporate quality principles that function effectively as a system.
This course will teach you the basic principles and applications of quality management and a performance excellence approach to business activities. By examining current methods for organisational performance management, you'll learn the most sustainable ways to deliver increased value to both customers and stakeholders. You'll also discover how to improve personal and organisational learning, and how to increase the overall aptitudes and effectiveness of your business.
Based on practical, real-world expertise, this course is suited to a broad audience that includes both business owners and managers looking to improve procedures, and design quality management projects with a company-wide focus. You'll learn how to develop and implement strategies for excellence that focus on customers' needs. You'll also learn how well-planned performance systems make the most of both people and procedures to sustain excellence, manage the information that leads to good decision-making, and accomplish business goals.
By the end of this course, you'll have a valuable skill set that that will allow you to apply all the principles of quality management and performance excellence to your business. You'll understand the concept of improving procedural efficiencies and outcomes, and you'll know how to create, implement, and maintain a culture of excellence in the workplace that will enable your business to meet goals and change with the times.
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|Section 1: The Quality System Overview|
Total Quality - Principles, Practices, Techniques
Levels of Quality
|Section 2: Total Quality in Organizations|
Quality in Manufacturing and Services
Quality in Health Care,Education,Small Businesses,Non-Profits,and Public Sector
|Section 3: Total Quality Philosophies and Frameworks|
Deming Philosophy Foundations
Deming's 14 Points
The Juran and Crosby Philosophy
Quality Management Frameworks - The Malcolm Baldrige AwardPreview
Quality Management Frameworks - International Programs
|Section 4: Leadership and Strategic Planning|
Leadership for Quality
|Section 5: Customer Focus|
Customer Satisfaction and Loyalty
Identifying Customers. Customer Information.
Customer Relationship Management
Measuring Customer Satisfaction
|Section 6: High Performance Workforce Management|
Principles of Engagement and Motivation
Designing High Performance Work Systems - Part 1Preview
Designing High Performance Work Systems - Part 2
Managing and Sustaining the Work System
|Section 7: Process Management|
Business Processes. Designing Work Processes.
Process Control and Improvement
|Section 8: Performance Measurement and Information Management|
The Scope of Performance Measurement
Designing Effective Performance Measurement Systems
Analysing and Using Performance Data
The Cost of QualityPreview
|Section 9: Building and Sustaining Performance Excellence in Organizations|
Organizational Culture and Performance Excellence
Sustaining the Quality Organization
|Section 10: Six Sigma and Process Improvement|
Six Sigma Methodology
Tools for Process Improvement
|Section 11: Quality Cost Management|
Quality Cost Measurement
Quality Costs Reporting
Quality Costs and Decision Making
Quality Cost Control - Choosing a Standard
Quality Cost Control - Performance Reports
Operational Excellence Training is a leading provider of high-quality courses and programs related to Industrial Management, Health and Safety at Work, Transportation, Supply Chain Operations, Manufacturing and Warehouse Management.
Currently, our team includes 5 instructors with expertise in manufacturing, logistics, operations, and services. All the instructors are international-level experts, having 15+ years of practice and Master’s Degree in their relevant field.
Among other professional recognitions, our instructors are members of APICS (Association for Supply Chain and Operations Management), Certified Supply Chain Professionals (CSCP), Certified Lean Six Sigma Black Belts (Acuity Institute) and Certified in Sales and Operations Planning (S&OP Institute).
Our mission is simple: we aim to provide an interactive and engaging learning experience for professionals all around the globe and help them understand and adapt to the requirements of modern management.
The courses we create are structured in a step-by-step manner and contain up-to-date content and comprehensive resources that get our students to the next level.
Get in touch!
If you're one of our students and you want to ask us a question, you can always post a discussion item to one of our courses. We will be more than happy to answer your queries and respond to your needs.