Quality Management Systems:Management and Control of Quality

Learn to Build, Implement, and Sustain a Performance Excellence Culture into Your Organisation
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  • Lectures 55
  • Contents Video: 7.5 hours
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 6/2015 English

Course Description

While quality isn't a new business concept, quality goods and services do continue to play a key role in generating the reputation that can give your organisation its competitive edge. Consistently offering high quality leads to loyal customers, who can reward your company with positive recommendations that lead to new customers. The Total Quality Management (TQM) approach changed the way businesses look at everything from customers, to human resources, to manufacturing and service processes. Now it's widely recognised that, in order to keep up with the ever-changing conditions and direction of an organisation, all business activities need to incorporate quality principles that function effectively as a system.

This course will teach you the basic principles and applications of quality management and a performance excellence approach to business activities. By examining current methods for organisational performance management, you'll learn the most sustainable ways to deliver increased value to both customers and stakeholders. You'll also discover how to improve personal and organisational learning, and how to increase the overall aptitudes and effectiveness of your business.

Based on practical, real-world expertise, this course is suited to a broad audience that includes both business owners and managers looking to improve procedures, and design quality management projects with a company-wide focus. You'll learn how to develop and implement strategies for excellence that focus on customers' needs. You'll also learn how well-planned performance systems make the most of both people and procedures to sustain excellence, manage the information that leads to good decision-making, and accomplish business goals.

By the end of this course, you'll have a valuable skill set that that will allow you to apply all the principles of quality management and performance excellence to your business. You'll understand the concept of improving procedural efficiencies and outcomes, and you'll know how to create, implement, and maintain a culture of excellence in the workplace that will enable your business to meet goals and change with the times.

What are the requirements?

  • Basic Business Terminology.
  • Computer and Internet.

What am I going to get from this course?

  • You will be able to develop, implement, and sustain a performance excellence culture, deliver ever-improving value to your customers, and improve overall organizational effectiveness and capabilities.
  • You will have the ability to apply the basic principles of quality management and performance excellence, increase the effectiveness and efficiency of your processes, and improve the satisfaction of your customers and employees.
  • You will understand the various perspectives from which quality is viewed in order to fully appreciate the role it plays in the many parts of a business organization.
  • You will learn the foundations and principles of the quality management philosophies and frameworks that have had the most impact on quality management practices worldwide.
  • You will have gained the skills to build, develop and sustain an effective quality management and performance excellence culture required to become a world-class organization.

What is the target audience?

  • The course is for beginners and intermediate professionals who want to improve their knowledge and gain the skills to develop and implement quality management system and business excellence thinking in their companies.
  • The course is for more seasoned professionals who want to improve the overall effectiveness in their companies and deliver improved value to the customers and stakeholders.

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: The Quality System Overview
Course Introduction
Preview
04:39
Section Introduction
00:32
Defining Quality
Preview
11:15
Total Quality - Principles, Practices, Techniques
13:02
Levels of Quality
06:57
Section Closure
00:59
Section 2: Total Quality in Organizations
Section Introduction
00:36
Quality in Manufacturing and Services
18:40
Quality in Health Care,Education,Small Businesses,Non-Profits,and Public Sector
13:47
Section Closure
00:24
Section 3: Total Quality Philosophies and Frameworks
Secton Introduction
01:10
Deming Philosophy Foundations
10:21
Deming's 14 Points
17:14
The Juran and Crosby Philosophy
14:27
Quality Management Frameworks - The Malcolm Baldrige Award
Preview
08:58
Quality Management Frameworks - International Programs
11:29
Section Closure
00:44
Section 4: Leadership and Strategic Planning
Section Introduction
01:02
Leadership for Quality
09:49
Strategic Planning
19:11
Section Closure
00:38
Section 5: Customer Focus
Section Introduction
01:02
Customer Satisfaction and Loyalty
10:21
Identifying Customers. Customer Information.
11:25
Customer Relationship Management
10:26
Measuring Customer Satisfaction
11:43
Section Closure
00:46
Section 6: High Performance Workforce Management
Section Introduction
00:40
Principles of Engagement and Motivation
09:17
Designing High Performance Work Systems - Part 1
Preview
09:26
Designing High Performance Work Systems - Part 2
14:06
Managing and Sustaining the Work System
16:52
Section Closure
00:58
Section 7: Process Management
Section Introduction
01:07
Business Processes. Designing Work Processes.
18:35
Process Control and Improvement
17:55
Section Closure
00:48
Section 8: Performance Measurement and Information Management
Section Introduction
01:06
The Scope of Performance Measurement
11:28
Designing Effective Performance Measurement Systems
09:55
Analysing and Using Performance Data
05:17
The Cost of Quality
Preview
10:10
Knowledge Management
04:29
Section Closure
01:17
Section 9: Building and Sustaining Performance Excellence in Organizations
Section Introduction
01:45
Organizational Culture and Performance Excellence
15:04
Change Management
08:52
Sustaining the Quality Organization
16:00
Section Closure
00:53
Section 10: Six Sigma and Process Improvement
Section Introduction
01:13
Six Sigma Methodology
19:13
Tools for Process Improvement
11:27
Lean Tools
08:13
Section Closure
00:32
Course Closure
06:43

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Instructor Biography

Operational Excellence Training, Top Experts in Industrial Management

About Us

Operational Excellence Training is a leading provider of high-quality courses and programs related to Industrial Management, Health and Safety at Work, Transportation, Supply Chain Operations, Manufacturing and Warehouse Management.

Our Expertise

Currently, our team includes 5 instructors with expertise in manufacturing, logistics, operations, and services. All the instructors are international-level experts, having 15+ years of practice and Master’s Degree in their relevant field.

Among other professional recognitions, our instructors are members of APICS (Association for Supply Chain and Operations Management), Certified Supply Chain Professionals (CSCP), Certified Lean Six Sigma Black Belts (Acuity Institute) and Certified in Sales and Operations Planning (S&OP Institute).

Our Mission

Our mission is simple: we aim to provide an interactive and engaging learning experience for professionals all around the globe and help them understand and adapt to the requirements of modern management.

The courses we create are structured in a step-by-step manner and contain up-to-date content and comprehensive resources that get our students to the next level.

Get in touch!

If you're one of our students and you want to ask us a question, you can always post a discussion item to one of our courses. We will be more than happy to answer your queries and respond to your needs.

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