Quality Management Systems:Management and Control of Quality
4.2 (81 ratings)
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Quality Management Systems:Management and Control of Quality

Learn to Build, Implement, and Sustain a Performance Excellence Culture into Your Organisation
4.2 (81 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
1,831 students enrolled
Last updated 1/2017
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  • 8 hours on-demand video
  • 6 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • You will be able to develop, implement, and sustain a performance excellence culture, deliver ever-improving value to your customers, and improve overall organizational effectiveness and capabilities.
  • You will have the ability to apply the basic principles of quality management and performance excellence, increase the effectiveness and efficiency of your processes, and improve the satisfaction of your customers and employees.
  • You will understand the various perspectives from which quality is viewed in order to fully appreciate the role it plays in the many parts of a business organization.
  • You will learn the foundations and principles of the quality management philosophies and frameworks that have had the most impact on quality management practices worldwide.
  • You will have gained the skills to build, develop and sustain an effective quality management and performance excellence culture required to become a world-class organization.
  • You will be able to describe the various types of quality costs and approaches used for quality cost measurement.
View Curriculum
  • Basic Business Terminology.
  • Computer and Internet.

While quality isn't a new business concept, quality goods and services do continue to play a key role in generating the reputation that can give your organisation its competitive edge. Consistently offering high quality leads to loyal customers, who can reward your company with positive recommendations that lead to new customers. The Total Quality Management (TQM) approach changed the way businesses look at everything from customers, to human resources, to manufacturing and service processes. Now it's widely recognised that, in order to keep up with the ever-changing conditions and direction of an organisation, all business activities need to incorporate quality principles that function effectively as a system.

This course will teach you the basic principles and applications of quality management and a performance excellence approach to business activities. By examining current methods for organisational performance management, you'll learn the most sustainable ways to deliver increased value to both customers and stakeholders. You'll also discover how to improve personal and organisational learning, and how to increase the overall aptitudes and effectiveness of your business.

Based on practical, real-world expertise, this course is suited to a broad audience that includes both business owners and managers looking to improve procedures, and design quality management projects with a company-wide focus. You'll learn how to develop and implement strategies for excellence that focus on customers' needs. You'll also learn how well-planned performance systems make the most of both people and procedures to sustain excellence, manage the information that leads to good decision-making, and accomplish business goals.

By the end of this course, you'll have a valuable skill set that that will allow you to apply all the principles of quality management and performance excellence to your business. You'll understand the concept of improving procedural efficiencies and outcomes, and you'll know how to create, implement, and maintain a culture of excellence in the workplace that will enable your business to meet goals and change with the times.

Who is the target audience?
  • The course is for beginners and intermediate professionals who want to improve their knowledge and gain the skills to develop and implement quality management system and business excellence thinking in their companies.
  • The course is for more seasoned professionals who want to improve the overall effectiveness in their companies and deliver improved value to the customers and stakeholders.
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Curriculum For This Course
61 Lectures
The Quality System Overview
6 Lectures 37:24

Section Introduction

Total Quality - Principles, Practices, Techniques

Levels of Quality

Section Closure
Total Quality in Organizations
4 Lectures 33:27
Section Introduction

Quality in Manufacturing and Services

Quality in Health Care,Education,Small Businesses,Non-Profits,and Public Sector

Section Closure
Total Quality Philosophies and Frameworks
7 Lectures 01:04:23
Secton Introduction

Deming Philosophy Foundations

Deming's 14 Points

The Juran and Crosby Philosophy

Quality Management Frameworks - International Programs

Section Closure
Leadership and Strategic Planning
4 Lectures 30:40
Section Introduction

Leadership for Quality

Strategic Planning

Section Closure
Customer Focus
6 Lectures 45:43
Section Introduction

Customer Satisfaction and Loyalty

Identifying Customers. Customer Information.

Customer Relationship Management

Measuring Customer Satisfaction

Section Closure
High Performance Workforce Management
6 Lectures 51:19
Section Introduction

Principles of Engagement and Motivation

Designing High Performance Work Systems - Part 2

Managing and Sustaining the Work System

Section Closure
Process Management
4 Lectures 38:25
Section Introduction

Business Processes. Designing Work Processes.

Process Control and Improvement

Section Closure
Performance Measurement and Information Management
7 Lectures 43:42
Section Introduction

The Scope of Performance Measurement

Designing Effective Performance Measurement Systems

Analysing and Using Performance Data

Knowledge Management

Section Closure
Building and Sustaining Performance Excellence in Organizations
5 Lectures 42:34
Section Introduction

Organizational Culture and Performance Excellence

Change Management

Sustaining the Quality Organization

Section Closure
Six Sigma and Process Improvement
5 Lectures 40:38
Section Introduction

Six Sigma Methodology

Tools for Process Improvement

Lean Tools

Section Closure
1 More Section
About the Instructor
Operational Excellence Training
4.2 Average rating
964 Reviews
6,353 Students
19 Courses
Top Experts in Industrial Management

About Us

Operational Excellence Training is a leading provider of high-quality courses and programs related to Industrial Management, Health and Safety at Work, Transportation, Supply Chain Operations, Manufacturing and Warehouse Management.

Our Expertise

Currently, our team includes 5 instructors with expertise in manufacturing, logistics, operations, and services. All the instructors are international-level experts, having 15+ years of practice and Master’s Degree in their relevant field.

Among other professional recognitions, our instructors are members of APICS (Association for Supply Chain and Operations Management), Certified Supply Chain Professionals (CSCP), Certified Lean Six Sigma Black Belts (Acuity Institute) and Certified in Sales and Operations Planning (S&OP Institute).

Our Mission

Our mission is simple: we aim to provide an interactive and engaging learning experience for professionals all around the globe and help them understand and adapt to the requirements of modern management.

The courses we create are structured in a step-by-step manner and contain up-to-date content and comprehensive resources that get our students to the next level.

Get in touch!

If you're one of our students and you want to ask us a question, you can always post a discussion item to one of our courses. We will be more than happy to answer your queries and respond to your needs.