Leadership Skills: Negotiation and Conflict Resolution

Project Management: Manage Conflicts and Enhance your Negotiation and Managerial PMP Skills.
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  • Lectures 8
  • Length 1.5 hours
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
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    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 8/2015 English

Course Description

Conflict is available everywhere. The best leaders have a well-developed capability for dealing with conflicts.

Several reasons arise from a conflict either due from complex projects, different stakeholders interests, team members with different background/experience/nationality and even virtual team members, scarcity of resources, and matrix environment.

This professional development course focuses on the approaches that anyone can use to solve a conflict.

An interest-based technique such as principled negotiation provides a model to split people from problems. In this way, we focus on the people interests, and we generate and assess options.

This professional development course will help you master, diagnose and resolve conflicts in a way that enhances team cohesiveness and increases the probability of successful outcomes.

*This course is part of a larger course provided by the same instructor.

*Many extra materials are available for download related to this course.

What are the requirements?

  • This course has no pre-requisites

What am I going to get from this course?

  • Explain why conflict is inherent in matrix organizational structures.
  • Establish a framework for analyzing your organization for conflict.
  • Master the five attributes of an effective conflict management process.
  • Evaluate your behaviors in relation to conflicts.
  • Identify the five conflict-handling modes and distinguish the characteristics of each.
  • Explain why it is crucial to recognize and pay attention to the human factor when dealing with conflict.
  • Evaluate why focusing on interests, rather than positions, can help negotiators come to a mutually acceptable agreement.
  • Justify why it is important to create options to resolve conflict and achieve mutual gain.
  • Evaluate the major obstacles when generating ideas.
  • Define the four types of thinking that help broaden ideas.
  • Explain how to use objective standards in interest-based negotiation to come to an acceptable agreement.
  • Determine the type of behaviors and techniques good negotiators use and the types of actions to avoid.
  • Prove why it is important for project managers to be aware of their need structure.
  • Discover the several competencies leaders should possess to manage conflict successfully.

What is the target audience?

  • This course is crucial for Project Managers (certified and non-certified), functional managers, and any member working in a project team. This course is appropriate for business consultants as well, mid-level managers, and anyone that wants to move into higher position.
  • Project Manager
  • Functional manager
  • Any member working in a project team
  • Business consultant
  • Business Development Manager
  • Mid-level manager
  • Anyone that wants to move into higher position
  • People who love to learn
  • Students
  • Professionals
  • Hobbyists

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Introduction
04:13

Introducing the instructor biography, experience and education, as well as, the course objectives.

Instructor Name: Ramzi Abou Rahal

Education

  • Negotiation: Strategies, Tools, and Skills for Success (Harvard University).
  • MSc in Information Systems Management (University of Liverpool). 
  • Master in Systems Design and Project Leadership (Cornell University).

Certifications

  • PMP: Project Management Professional
  • PMOC: Project Management Office Certificate
  • PRINCE2: Projects In Controlled Environment
  • ITIL: Information Technology Infrastructure Library
  • OCA-JP: Oracle Certified Associate Java Programmer
Section 2: Conflict Resolution in Context
17:41

After completing this topic, you should be able to:

  • Explain why conflict is inherent in matrix organizational structures.
  • Create a framework for analyzing your organization for conflict.
  • List the five attributes of an effective conflict management process.
22:19

After completing this topic, you should be able to:

  • Assess your behaviors in relation to conflict.
  • List the five conflict-handling modes and describe the characteristics of each.
6 questions

This quiz is related to the section 2 materials covered.

Section 3: Getting to Yes
20:16

After completing this topic, you should be able to:

  • Discuss why it is important to recognize and pay attention to the human factor when dealing with conflict.
  • Describe why focusing on interests, rather than positions, can help negotiators come to a mutually acceptable agreement.
07:55

After completing this topic, you should be able to:

  • Explain why it is important to create options to resolve conflict and achieve mutual gain.
  • Identify the major obstacles when generating ideas.
  • List the four types of thinking that help broaden ideas.
03:58

After completing this topic, you should be able to:

  • Explain how to use objective standards in interest-based negotiation to come to an acceptable agreement.
09:01

After completing this topic, you should be able to:

  • Describe the type of behaviors and techniques good negotiators use and the types of behaviors to avoid.
  • Discuss why it is important for project managers to be aware of his or her need structure.
  • List several competencies leaders should possess to manage conflict management successfully.
12 questions

This quiz is related to the section 3 materials covered.

Section 4: Bonus Section
Article

This is a bonus lecture that provides you access to all my remaining courses for 15 USD each.

You can also enroll in 8 FREE Courses from the list provided.

As well, we provide you the direct link to access our Facebook page. The Facebook page "Project Management Studio" is dedicated to help each other in project management.

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Instructor Biography

MSc, PMOC, PMP, PRINCE2, ITIL Ramzi Abou Rahal, Bestselling Udemy Instructor, 31+ Courses, 26,000+ Students

A Senior Project Manager under the Project Management Office (PMO) and an IT manager expert in project, program management, networking, security, hardware, software, AWS, TOGAF and architecture.

Educational Background

- Negotiation: Strategies, Tools, and Skills for Success from Harvard Law School (USA)

- Master in Systems Design and Project Leadership from Cornell University (USA)

- Master of Science (MSc) degree in Information Systems Management (ISM) from the University of Liverpool (UK)

- Bachelor of Science (BSc) degree in Computer Science from Notre Dame University (LB)

His master thesis is a proposal for a new specialized certificate in project management specific for IT software projects (PMP-IT).

Certification Background

1- PMO (Project Management Office Certified)

2- PMP® (Project Management Professional)

3- PRINCE2® (Projects In Controlled Environment)

4- ITIL® (Information Technology Infrastructure Library)

5- OCA-JP (Oracle Certified Associate Java Programmer)

6- Introducing, Planning and Managing an Agile Software Development Project (SkillSoft)

7- SAP Sales Executive Qualification | SAP Business ByDesign ERP (Enterprise Resource Planning)

8- SAP Pre-sales Executive Qualification | SAP Business ByDesign ERP (Enterprise Resource Planning)

9- SAP Pre-sales Executive Qualification | SAP Cloud for Customer CRM (Customer Relationship Management)

10- SAP Sales Executive Qualification | SAP Cloud for Customer CRM (Customer Relationship Management)

11- SAP Sales Executive Qualification | SAP SuccessFactors HCM (Human Capital Management)

12- SAP Pre-sales Executive Qualification | SAP Cloud Applications HCM (Human Capital Management)

13- SAP Qualified Support Mobility Consultant

and many others...

Social Media and Blogs

- Admin of the Facebook Page: Project Management Studio

- Author of the blog on WordPress: ramziabourahal

- Author of the blog on Blogger: ramziabourahal

- Contributor to LinkedIn Pulse articles: Ramzi Abou Rahal

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