Process Mapping to uncover issues holding you back

Lean 6 Sigma basics: Process mapping fundamentals allowing you to become an effective problem solver.
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  • Lectures 10
  • Length 33 mins
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 1/2015 English

Course Description

2 five star excellent reviews in our first week online. You will love this course.

In 30 minutes, this course will provide you with a good understanding of the approach, which you can use immediately.

We all use processes every day, to perform both routine and adhoc activities in business. The visualisation of processes through process mapping provides a huge opportunity for efficiency and effectiveness improvements. So, let’s look at who should take this course.

The company manager/owner: Why should you learn to use process mapping? To learn how performance is dependent on resources and processes working together. It is possible to see the machines and people operating, but it can be difficult to visualise the process without this pictorial view of the process map. Once you have created this picture, it can be improved, controlled and ultimately managed.

For the operator of the process, inefficient processes can be frustrating, and also difficult to amend or improve. We all hear of people talking about different ways to do things, but process mapping can be the tool that opens up the process for others to improve it – less talking, more doing!

For the student of business transformation, process mapping is a basic building block in your curriculum and will be used frequently in your future career.

Sign up to this 30 minute course and find out for yourself how easy it is to learn and get started at process mapping!

What are the requirements?

  • There are no specific prerequisites for this course.

What am I going to get from this course?

  • Ability to identify problems and improvement opportunities in your business processes.
  • Learn the key 3 methods of process mapping to guide your improvement activities
  • Understand the benefits of the major process mapping software packages

Who is the target audience?

  • This course is designed for beginners in process mapping and can be used by operational managers, business owners, entrepreneurs, university or college students.

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.


Section 1: About this course

Introduction of the objectives of this course and an explanation of the learning method.


First step is to understand what is a process and where you can apply process mapping tools.


This is an interview between the 2 instructors discussing where and how process mapping has been used in their consultancy experience.

Section 2: Process mapping tools

We will learn about how you can use the process maps to find out what's really happening in the process.


The first step is to have a high level view of the process and for that the right tool to use is a SIPOC.

Creating a flowchart
How to draw a Swimlane/Cross functional map
How do you get started?
Let's look at ways to analyse our process maps
Section 3: Reinforce your learning
5 questions

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Instructor Biography

e-Lean Academy, Process Improvement Expert

The e-Lean Academy offers flexible and accessible learning methods to allow you to learn about business process improvement methods at your own pace and in your own time. Our learning programme provides the user the knowledge which can be implemented immediately. Our e-Learning methods accommodate different learning styles and facilitate learning through a variety of activities, including quizzes, aimed at building your self-confidence. The e-Lean Academy course has been specifically designed according to adult learning theory and principles, as identified by Knowles*, in order to allow you to gain the most out of your learning process.

E-Lean Academy was founded in 2013 by 2 well recognized management consultants, Ross Garrett and Noemi Szody to share their knowledge in an innovative manner.

Ross moved into the business transformation arena after a career in Manufacturing Operations leadership. Ross now has over 10 years’ experience in this field as a 6 Sigma black-belt, having worked with such blue chip companies to include British Telecom, Vodafone and Airbus to name a few.

Noemi is a Lean, Six Sigma and change management consultant with over 10 years of experience in process improvements in service, finance, FMCG and manufacturing areas, such as Vodafone, KBC Bank, Volvo to name a few. She has lead a wide range of business transformation projects and process improvement program deployments where she provided training and coaching on all levels of the organization.

Instructor Biography

Ross Garrett, Lean and leadership transformation consultant

Ross moved into the business transformation arena after a career in Manufacturing Operations leadership. Ross now has over 10 years' experience in this field as a 6 Sigma black-belt, having worked with such blue chip companies to include British Telecom, Vodafone and Airbus to name a few. Ross is an energetic professional, who has a thorough knowledge of change management, ensuring delivery is sustained for his clients.

Ross has specialised in recent years by working with senior management teams in Airbus and Volvo Cars. In his role as management consultant, he has been centre to the development of the "Lean Leadership" programmes in both companies. Ross also has many years of experience working at shopfloor level with "blue collar" operators, running process improvement and kaizen workshops. He is passionate about the involvement of the management team working with its operators to ensure full people engagement. Ross sees this as the only real way that "shopfloor" buy-in will be achieved, and therefore is a very keen advocate of "Gemba" walking or "Go Look Sees".

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