Problem Solving & Decision Making: Tools, Techniques &Method

A Guide to Learning Effective Method, Powerful Tools and Techniques for Problem Solving and Decision Making
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  • Lectures 61
  • Length 3 hours
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
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    Available on iOS and Android
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About This Course

Published 12/2015 English

Course Description

Learn a rich Portfolio of Professional Tools and Techniques and Master effective, powerful Methods to apply them to solve your Problems from the small personal one to the Complex Business one. Examples and Case Studies are used throughout to help you achieve just that and a whole Section dedicated to Practice Activities will enable you to develop Key Skills.

Your success will be attributed to solving problems quickly, effectively and efficiently in a logical, structured manner that you will be taught. Such problem solving will help you considerably in your decision making.

The Tools, Techniques and Methods you will learn through the Course are often used by Professionals such as Consultants and Analysts - who are welcome to the Course to develop their skills further. However, the step-by-step approach adopted here makes the Course accessible to all and easy to use by each and everyone.

You need to complete all the lectures - including the Practice Activities Section - to develop the full problem solving capacity the course seeks to develop. But, you do not need any prior knowledge of problem solving.

Reach over Now, click the button and "Take the Course". You will master a set of fundamental skills that will accompany you for life: a first class investment, no doubt!

What are the requirements?

  • Have an Internet Connected Computer
  • Have Enthusiasm for / Want to Learn Problem Solving, or Decision Making
  • Some Interest in Problem Solving at Personal or Business level would help!
  • Come with an Open Mind and Ready to Learn
  • No Experience Required on the Subject

What am I going to get from this course?

  • Apply a Complete Selection of Professional Tools to solve your Problems
  • Apply a Set of Powerful Methods & Techniques (together with the above Tools) to solve your Business and Personal Problems
  • Increase your Capacity and Your Team's capacity to Solve Problems and Make Sound Decisions
  • Master the Art & Science of Problem Solving to make decisions more easily and objectively
  • Help your Team to work effectively and efficiently in tackling their Business day-to-day and strategic problems
  • Approach Problem Solving by applying Skills only Problem Solvers, Consultants and Business Analysts can.
  • Practice those very Skills here through a Dedicated Section (13) on Practice Activities
  • What effectively works for you as you master the art will effectively work the same for all your team members.
  • Mastering these Tools and Techniques will give you a competitive edge in your business and maximize your probability for success
  • Scroll up and Enrol Now!

What is the target audience?

  • Students who want to learn the Art & Science of Problem Solving.
  • Anyone who wants to very quickly master Tools, Techniques & Methods to tackle Personal and Professional Business Problems.
  • Students who want to learn the fundamental Problem Solving Skills and Competencies applied usually by Consultants and Analysts .
  • Students from anywhere in the world, who want to work as virtual or physical teams to solve problems of different nature, particularly for decision making purposes.
  • Students who want to become Consultants in their own field and need the power to solve problems.
  • Analysts and Consultants who want to enrich their Problem Solving Tools, Techniques and Methods.

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: You can easily learn the skills of problem solving ...
01:55

Welcome to your Course 'Problem Solving: Tools, Techniques and Method. Goals are to help you to solve problems both within your Business as well as your personal life; to offer you thus a competitive edge in your business and maximize your probability for success; to enable you and your Team to work effectively and efficiently in tackling your Business day-to-day and strategic problems. The course achieves these by providing you with a Set of Powerful Tools and techniques and an Approach and Problem Solving Skills only used by Consultants and Business Analysts.

02:13

Here you will meet your Instructor and have a good idea of his background and capacity to teach this course.

02:44

--

Methodology And Structure of The Course
10:41
01:06

What have you learnt from this Section?

Section 2: Problem Solving: Perspective & Background
01:18

Creative Methods, Efficient Tools, Effective techniques For Problem Solving & Decisions Making

Problem Solving Tools & Methods: Architecture

00:38

Definition of a Problem: gap between current situation and desirable situation

01:52

How Tools Can Be Used To Solve Problems

01:17

Identify a range (portfolio) of Problem Solving Common Tools

03:12

What have you learnt from this Section

Section 3: Problem Solving Tools Applied : The Brainstorming
04:57

- The Brainstorming: General and Principles,
- The Production Stage, and -The Exploitation Stage

02:16

What have you learnt from this Section?

Section 4: Problem Solving Tools Applied : ISHIKAWA DIAGRAM
05:48
  • Problem Solving Tools: Ishikawa - Definition
  • IshikawaKnown As ... 'Causes / Effects Diagram '
  • Ishikawa / Diagram Causes - Effects / 5Ms: ‘Generic form’
  • Ishikawa / Diagram Causes - Effects / 5Ms: Example Simplified: ‘Road Accident’
  • Ishikawa / Diagram Causes - Effects / 5Ms-(Full):Example ‘Poor Quality Machine, W-Shop B’
02:43

What have you learnt from this Section?

Section 5: Problem Solving Tools: ‘ Ishikawa Diagram & The Weighted Vote‘
02:53

Learn and Apply the Weighted Vote

04:17

Ishikawa / Diagramme Causes-Effets / 5Ms: Example ‘ Mrs Jone Disappeared’

Ishikawa / Diag. Causes-Effets / 5Ms: Example ‘ Mrs Jone Disappeared / Weighted Vote’

03:38

What have you learnt from this Section?

Section 6: Problem Solving Tools Applied : THE 5 Ws
03:28

What are the 5 Ws?

The 5Ws - Table: Preparation Stage

03:38

What have you learnt from this Section?

Section 7: Problem Resolution Tools Applied : PARETO - 20:80 Rule
03:37

Apply the Problem Solving Tool 'PARETO' through the Example of 'Health Treatment'

Conclusion to Section 7
02:53
Section 8: Applying Problem Solving Method: PARETO Workshop (Bonus Section)
01:27

Pareto Analysis:APPLYING PARETO ANALYSIS / PARETO TABLE / PARETO DIAGRAMME

06:14
  • Process Management: '‘Equipment Maintenance '' - 1
  • Process Management: '‘Equipment Maintenance '' - 2
02:36

Define the Problem (Example) for the Pareto Analysis: Example: Table (Example)

02:20

Using the Example Data to lay the Ground for the Analysis

02:09

Example - Table Ordering

03:29

Example - Table Results

01:48

Pareto Analysis : Pareto Map

03:48

Pareto Analysis : Pareto Map

05:04

What have you learnt from this Section?

Section 9: Problem Solving Methods : Multi-Criteria Analysis (the 4 Stages)
02:40

Stage.1: Brainstorming for All the Possible Solutions/ Weighted Vote (for Optimum Solutions)

01:24

Stage.2: Brainstorming for All the Possible Criteria / Weighted Vote (for Pertinent Criteria)

02:31

Stage.3: Weighted Vote‘Criterion by Criterion’: Every Solution is Voted according to each one of the criteria.

03:29

Stage.4 : Weigh the Solutions according to the Criteria.

05:02

What have you learnt from this Section?

Section 10: Problem Solving Tools Applied : Root Cause Analysis
01:47

The two Causal Analysis Methods commonly used

01:08

The 5 WHYs for a « simple » analysis

02:20

The Cause Tree for a « more complex analysis »

03:32

Example: Root Cause Analysis: using the Why-Why or the 5 Why-technique

03:37

What have you learnt from this Section?

Section 11: Problem Solving Tools Applied : Plan of Action / Gantt Chart
06:25
  • Develop an Action (prepare the Application)
  • An ActionPlan as a Table or as a Gantt Chart
Section 12: Wrap Up
Conclusion & Goodbye!
Preview
11:55
Preparation to the ( Following) PRACTICE ACTIVITIES SECTION
04:17
Section 13: THE COURSE 'PRACTICE ACTIVITIES SECTION'
Practice Activity - Brainstorming {Reference Lecture 11}
01:15
Practice Activity - Ishikawa Diagram {Reference Lecture 13}
01:01
Practice Activity - Weighted Vote {Reference Lecture 15}
01:29
Practice Activity - Ishikawa Diagram & Weighted Vote {Reference Lecture 16}
00:57
Practice Activity - the 5Ws {Reference Lecture 18}
02:26
Practice Activity - Pareto 20:80 Rule {Reference Lecture 20}
02:44
Practice Activity - Pareto Analysis {Reference SECTION 8}
03:22
Practice Activity - Multi - Criteria Analysis {Reference SECTION 9}
01:54
Practice Activity - Root Cause Analysis {Reference SECTION 10}
01:55
Practice Activity - Action Plan / Gantt Chart {Reference SECTION 11}
02:19
Section 14: Supplementary Material
Brainstorming Guide
1 page
Ishikawa Diagram & Weighted Vote
1 page
Multi-Criteria Analysis Guide
1 page
Pareto Diagram - Model to Follow
1 page
Problem Specification - SMART Objectives - Guide
1 page
Problem Solving - Methods Architecture
1 page
Problem Solving - Tools & Techniques Architecture
1 page
The Seven Stages Method: the Platform for the Course
1 page

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Instructor Biography

A. Bouzid, International Consultant, Coach, Author and Infopreneur

Ali BOUZID, HNC, BA, MSc, MBA, CPL-ATPL, CEng, CITP, MBCS, MIBCT

Ali is an International Consultant, Coach, Author and Infopreneur.

He post-graduated from Brunel University (London, UK) in Computer Sciences (MSc) and from University of Wales (Cardiff, UK) in Management (MBA).

He has developed, over the last 25 years, an extensive professional and academic experience, in UK and North Africa, through high level Conferences, Seminars, Coaching, in Person and Online - in a range of fields, including:

- Quality Management Systems, ISO Standards, - Computers Services, - Information Technology, - Human Resources, - Management / Leadership- Consultancy and Coaching- Training and Personal Development.

He has published 4 eBooks, including: Marketing Management, International Business Management, Applying Business Tools and Organizational Behaviour

His Vision is to share these professional skills and experience through Professional Training, Audits, Consultancy, Coaching and Infopreneurship - in English, French, and Arabic, in an International Environment, both in the professional and academic worlds.

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