Improve your business writing in a few easy steps.
This course will teach you how to easily, quickly, and effectively write powerful business messages.
You will learn key strategies to
You will also learn how to
Each lecture contains a writing guide, instructive slides, and an assignment and quiz to help you practice and develop effective writing skills.
After you have profiled your audience, you are ready to adapt your message to their needs.
It takes longer to read a wordy, bureaucratic message than one that is simple and easy to understand. Avoid wasting your reader's time (and possibly your own) by using familiar and simple words.
What is wrong with this message? Could it be stated more positively? How might you feel if you were the recipient of this message? Analyze the following message (could be in memo, email, or other format) and revise accordingly. Then watch the video in this lesson that addresses this message and includes a possible improved revision.
DATE: July 2, 20XX
TO: Jeff Johnson
FROM: Todd Smith
VP, Management Information Systems
SUBJECT: CONFERENCE REQUEST
We can’t allow you to attend the conference in September, Mark. Perhaps you didn’t know that budget-planning meetings are scheduled for that month.
Your expertise is needed here to help keep our telecommunications network on schedule. Without you, the entire system – which is shaky at best – might fall apart. I’m sorry to have to refuse your request to attend the conference. I know this is small thanks for the fine work you have done for us. Please accept our humble apologies.
In the spring I’m sure your work schedule will be lighter, and we can release you to attend a conference at that time
Communication professional with a strong background in instruction, training, and management in academic and business settings. Proactively and effectively served in communication management and consulting roles at diverse companies including successful startups and Fortune 500 companies. Have also helped thousands of students improve their communication skills in my role as a faculty instructor of undergraduate and graduate business and managerial communication university courses. An academic scholar with an Education Specialist in Adult and Organizational Learning and Leadership degree, a Master of English concentration in Technical and Professional Communication, and a bachelor of science degree in marketing and management with academic and professional certificates in human resources and records management.