Telephone Sales Training Certification
3.8 (11 ratings)
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Telephone Sales Training Certification

All you need to know to succeed in telephone sales. Start a new lucrative career as a Telephone Account Manager.
3.8 (11 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
769 students enrolled
Last updated 5/2016
Current price: $10 Original price: $120 Discount: 92% off
5 hours left at this price!
30-Day Money-Back Guarantee
  • 1.5 hours on-demand video
  • 7 Articles
  • 4 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Close more deals on the telephone
  • Build lasting relationships with callers
  • Makes more sales and earn more commission
View Curriculum
  • PC, Laptop or tablet device

Over 700 students have already enrolled and are committed to their success in 2015!

Are you ready for SUCCESS in 2017? Are you fed up of working yourself to the bone and not seeing results?

Are you eager to become the confident, successful salesperson you believe you can be?

Make a new start this year. Learn the secret, psychological sales techniques used by the top-earning telephone account managers in this phone sales training course.

This course is for you if you want a career in account management, sales, telesales, telemarketing or even customer services.

If your work on the phone most of the day, this course will teach you how to create effective relationships with new clients and existing customers and help you smash those targets.

People with strong sales skills are always in demand and this phone sales training course teaches you the basics and much more.

In this course, you will learn:

  • The right way to talk to people so they want to buy from you.
  • How to open and close a sales call
  • How to cold call without the fear!
  • How to recognise buying signals
  • How to overcome objections and gain trust
  • The secret sales tips used by the top salespeople
  • The 'no-brainer' sales tip that helped me triple my sales and smash my targets

...and much much more!

It doesn't matter if you are an existing account manager who is struggling to meet your targets, or if you want to break into the lucrative field of telephone account management, this course can help you.

Even if you don't sell on the phone, these sales secrets will benefit ANY sales person.

As a bonus for enrolling on this course, you will receive a FREE Psychological Sales Secrets Ebook containing sales secrets used by the most successful online marketers.

This course includes a discussion forum where you can share sales tips with other students and you also get the opportunity to ask me questions!

I am here to support you. I've been in sales for almost 20 years, 6 of them as an Account Manager, so I know what I'm talking about! I want you to be successful too.

The course comes with a certificate of completion, which you can put on your CV to show potential employers.

This course has an unconditional 30 day money back guarantee, so there is ZERO risk to enrolling in this course!

So what have you got to lose? Enrol today and take the first steps to an exciting new career.

Who is the target audience?
  • current and aspiring phone sales agents
  • Business owners who sell products or services over the telephone
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Curriculum For This Course
29 Lectures
Telesales Basics
7 Lectures 20:46

Check out this free preview if you don't believe me when I say you can earn good money doing this - with minimal training! Most job ads ask for experience only, so if you can show them the certificate to say you have done this course - it should go in your favou

Preview 02:11

This short intro gives an overview of what you will learn in this course.

A Big Welcome

Although all sales calls will be different, there is a basic structure that you should use with each call to help you make more sales.

Preview 01:39

There are some qualities that the top salespeople have naturally. Learn what these are.

Why are some people naturally good at sales?

Now that you know what makes some people naturally good at sales, you can learn how to develop those characteristics to help you sell more.

What can you do to become a natural at selling?

Learn the differences between inbound and outbound sales calls and how to deal with both of aspects so you can maximise your chances of getting more sales.

Inbound vs Outbound sales calls

Features vs benefits
How to increase your Phone sales
8 Lectures 41:07

Learn why it is so important to build a rapport with your customer, if you want to make more sales.

Why you should build rapport with your caller

Learn the secrets of NLP pacing and matching and how it can help you to build rapport with your callers.

NLP - How to use pacing and matching to increase your sales

Learn how active listening can help you understand whether a caller is ready to buy and to help you overcome objections.

Preview 04:56

Learn the secrets of NLP modalities and how they can help you build rapport with your caller and help you get more sales.

NLP - How to use language to build up trust

Learn the importance of gaining a caller's trust and how you can overcome their objections so that you can close the sale.

Preview 05:38

Learn why it is important to maintain rapport, once you have built it, if you want to get the sale.

People buy from people

Cold-calling is one of the most difficult things to do. Learn some techniques to help you deal with these calls more effectively.

Overcome your fear of cold-calling.

Learn the best way to open a cold-call to maximise your chances of success.

Cold-call introductions - how to maximise your chances of success
Pulling it all together
10 Lectures 40:26

Learn the importance of research and targeting customers who will buy what you're selling.

How to find your perfect customer

If you want to know the right buttons to push to get someone to buy, this is the lecture for you.

Archetypes - know your customer's motivation to help you make the sale

Learn why it is important to have a Unique Selling Point, when it comes to getting more sales.

Know your USP - why should customers buy from you?

Learn some simple techniques that can help you close a sale.

How to use leading questions to shorten the buying cycle

Learn some pricing techniques used by the top marketers, and how they can help you sell more.

A short guide to pricing

Learn how to earn more commission on every call, by upselling and offering added value for money.

The importance of upselling

If you're sales have dried up or you've hit a ceiling, this lecture can help you understand what you need to do to raise your game. Learn how negative blocks can stop you earning the money you deserve.

Sales dried up? Here's a reason why...

Learn a simple technique that can help you to release negative blocks that may be stopping you making sales.

How to use affirmations to get more sales

Remember this simple phrase, if you want to continue getting more sales and earning more commission.

Rinse and Repeat - how to increase your chances of success

Learn the $10,000 sales secret that helped me triple my sales. Simple but effective - this really does work.

The 'No-brainer' sales tip that helped me triple my sales
Useful Resources
4 Lectures 00:06

Print off this sheet and add some of your own. Use it to help you with the NLP submodalities lecture.

Submodalities cheat sheat
2 pages

This bonus eBook will help you learn the psychological sales secrets used by the top online marketers. You can use these too, when it comes to phone sales. These techniques have been proven to work, as they are based on human behaviour.

Free Psychological Sales Tips Ebook
15 pages

Everyone has a motivation for buying something, whether we know it or not. Some people are motivated by happiness and others by success. Learn how to identify the motivation of your caller so that you can focus on this to help sell more products and services.

Jungian Archetypes - what is a customer's motivation for buying
5 pages

If you want a copy of the course slides, you can download them here.

Downloadable Course Slides

Well Done! You have made it through the course. Now, test yourself to see how much you've remembered,

Test yourself
7 questions
About the Instructor
Business Divas Academy
3.8 Average rating
14 Reviews
1,372 Students
2 Courses
Business, sales and marketing courses

Angie, owner of Business Divas Academy has had a varied career that qualifies her to teach several courses. She is particularly experienced in sales, having spent over 9 years in telesales and account management for a major mobile phone network in the UK.

As a psychology graduate, she is especially interested in sales and marketing psychology and she has recently gained further qualifications in online marketing, social media and hypnotic copy writing. She spent some time working as a freelance copywriter creating content for various websites and she set up her own, successful fitness consultancy business when she was only 23.

Angie is a qualified teacher, and Business Coach and she now spends her time working as a Employer Relations Officer for the top college in the UK and working on her online business: designing websites, copywriting and coaching new business start-ups.

She loves learning and has taken lots of udemy courses herself. She is enjoying spending time in the udemy community as both a teacher and a learner.

In her spare time she likes reading, keeping fit, socialising with friends and family (including her gorgeous little dog, Holly) and karaoke.