Performance Under Pressure - Effective Human Interactions
4.8 (39 ratings)
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Performance Under Pressure - Effective Human Interactions

Performing With Others under Pressure and Manage Stressful Interactions
4.8 (39 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
1,184 students enrolled
Created by Sorin Dumitrascu
Last updated 3/2017
English
English
Current price: $10 Original price: $175 Discount: 94% off
1 day left at this price!
30-Day Money-Back Guarantee
Includes:
  • 1.5 hours on-demand video
  • 2 Articles
  • 36 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • understand negative reactions to pressure in the workplace and not only
  • use a step-by-step approach for managing your reactions in pressure situations
  • deal with a colleague, a friend or anyone else under pressure
  • be prepared to manage potentially stressful interactions
View Curriculum
Requirements
  • No special requirements for this course, but being familiar with the business world will certainly help.
Description

This is the third and last part of a series of three courses on Performance Under Pressure and focuses on Effective Human Interactions. And, in this course, you are going to learn to prevent and deal with negative pressure, manage your reactions, deal with colleagues and stressful situations.

High-pressure environments can be hard on professional relationships. You can so easily get caught up with a major project or looming deadline that your interpersonal skills slip. Under pressure, you may start to make instinctive emotional reactions as your awareness of others' feelings fades.

This course helps you develop skills you need to recognize your personal reaction to pressure and how it impacts your relationships with others. It shows how you can consciously control your interpersonal reactions when under pressure and how to avoid unnecessary tensions.

And it details a step-by-step process you can use to stay in control when you're faced with a high-pressure interaction. This all enables you to recognize the importance of professional relationships, and it helps you to stay in control and make the right moves when you're performing with others under pressure.

Professionals who want to develop their abilities to manage the stress that comes with working under pressure and anyone who wants to develop or refine their skills for performing under pressure.

After completing this course you will be able to:

  • understand negative reactions to pressure in the workplace and not only
  • use a step-by-step approach for managing your reactions in pressure situations
  • deal with a colleague, a friend or anyone else under pressure
  • be prepared to manage potentially stressful interactions

This course includes video lectures, examples, quizzes and some learning support documents, and it will take you not more than 3 hours to finish. And, as usual you have the 30 days money back guarantee, no question asked.

Now, if this is something that will help you, go ahead and press that "Take This Course" button. And, see you inside the course!

Who is the target audience?
  • Professionals who want to develop their abilities to manage the stress that comes with working under pressure and anyone who wants to develop or refine their skills for performing under pressure
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Curriculum For This Course
Expand All 21 Lectures Collapse All 21 Lectures 01:40:53
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Course Introduction
3 Lectures 10:58

High-pressure environments can be hard on professional relationships. You can so easily get caught up with a major project or looming deadline that your interpersonal skills slip. Under pressure, you may start to make instinctive emotional reactions as your awareness of others' feelings fades. But, to be as effective as possible, you need the support of others, and high-pressure situations are no exception.

Preview 03:01

Pressure-induced stress can cause behaviors that create tension in the workplace if they're not managed properly. Typical reactions include irritability, lashing out in anger, actively avoiding people, or vocally being hypercritical of others. In pressure situations, the preferred action is to remain calm, professional, and deal with the issue assertively.

Preview 04:21

Use the discussion board for questions and to invite our student colleagues to share personal experiences. Interaction will improve your learning. And, I will be here to help. It might not be easy to be the first one to ask a question or make a comment, I know. But, I will take care of it and start a discussion.

Preview 03:36

Understand course structure, content and guidelines

Course Introduction
3 questions
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Impact of Pressure on Relationships
5 Lectures 34:34

For the vast majority of people, work involves interaction with others, which means that good working relationships are indispensable to good performance. But pressure is also an inescapable aspect of work, and pressure can cause relationships to suffer.

Good Working Relationships
05:40

Pressure isn't always bad. In fact, some pressure is desirable; it generates action. In some circumstances it enhances performance – like an athlete getting psyched up for a race. In the workplace, pressure can bring members of a team closer, focusing the team on a common objective and producing feelings of camaraderie when all are sharing the same pressures. However, it's important to understand how pressure can have negative impacts.

Negative Impacts of Pressure
08:07

An individual's response to pressure may be rooted in that individual's work style. Of course, a preference for one style doesn't mean an individual won't adopt another style under different circumstances. Furthermore, an individual's response to pressure situations will vary depending on his or her ability to cope with different kinds of pressure.

Work Styles
10:19

Access the learning aid Work Style Behaviors to review the four styles.

Managing Reactions to Pressure
10:28

Access this learning aid to determine if you're effectively utilizing the benefits of pressure in the workplace.

Workplace Pressures
4 pages

Understand negative reactions to pressure in the workplace and not only

Impact of Pressure on Relationships
4 questions
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Dealing with Reactions to Pressure
6 Lectures 20:07

In order to perform effectively with others who are under pressure in the workplace, you must manage your own reactions to pressure. If you don't manage your reactions to pressure well, you may fall into a trap of negative interactions with others. For example, in a stressful situation, you may become irritable, tactless, or uncooperative toward colleagues.

Showing Respect
06:00

One of the most difficult interpersonal challenges in the workplace is dealing constructively with other people when they're reacting to stress. There are guidelines to help you deal with such situations. First, always show respect to others. Second, learn to detect stress in others. Third, avoid getting hooked by the other person's behavior. And last, don't try to block a person from using their automatic stress-reducing mechanisms.

Detecting Stress in Others
04:48

The third guideline to help you deal with stressed colleagues is to avoid getting hooked by their stressed behavior. One way to do this is to reframe your thinking. For example, rather than focusing on your dislike of the behavior the other is exhibiting, realize what lies behind it. You'll generally find that the person has experienced an enormous buildup of pressure that's causing them to react in this way.

Avoiding Getting Hooked
04:06

The fourth guideline to help you deal with stressed colleagues is to avoid blocking automatic stress- reducing mechanisms. If you do this – say, you tell someone to calm down – you're more likely to prolong the stress reaction.

Stress-Reducing Mechanisms
05:13

Access thelearning aid Dealing with Others under Pressure for the guidelines.

Dealing with Others under Pressure
1 page

Use this job aid to help you be effective in dealing with others under pressure. Dealing with others under pressure

Thinking Objectively about Pressurized Situations
1 page

Use a step-by-step approach for managing your reactions in pressure situations and deal with a colleague, a friend or anyone else under pressure.

Dealing with Reactions to Pressure
4 questions
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Prepare for Potentially Stressful Interactions
4 Lectures 24:13

Unpleasant interactions with colleagues are a typical source of pressure in the workplace. It's likely that you have encountered a situation recently that you wish you'd handled differently. Even if you have exceptional people skills, you'll still come across challenging people in the work environment from time to time – whether it's a colleague, superior, or client.

Pressure Situations
04:46

You can use a four-step technique to help you manage negative interactions at work. First, monitor your feelings and tendencies toward instinctive responses to pressure. Then, use a diversion – such as a brisk walk – to avoid obsessing about the situation. Next, replace negative thoughts with positive thoughts. Finally, prepare to interact positively.

Monitor Feelings and Tendencies
04:30

The second step for handling stressful interactions is to use a diversion – if required. A diversion could be taking a brisk walk, deep breathing, listening to music, or engaging in some routine task. This helps block negative tendencies to dwell on the situation. It also prevents you from exaggerating the problem further or becoming even more stressed. A diversion also creates some distance between you and the stressful situation, and gives you space to calmly work out your response.

Use Diversion and Replace Thoughts
08:14

The final step for handling stressful interactions is to prepare to interact positively. If you let yourself get into a negative frame of mind about an interaction, that interaction is much less likely to be successful. Start by clarifying what's emotionally challenging about the interaction. For example, if you're unable to complete a task, you may be afraid that your manager will become irritable.

Prepare to Interact Positively
06:43

Be prepared to manage potentially stressful interactions

Prepare for Potentially Stressful Interactions
4 questions
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Effective Human Interactions Under Pressure
3 Lectures 05:37

Optional course project

Course Project (Optional)
00:24

This course helps you develop skills you need to recognize your personal reaction to pressure and how it impacts your relationships with others. It shows how you can consciously control your interpersonal reactions when under pressure and how to avoid unnecessary tensions. And it details a step-by-step process you can use to stay in control when you're faced with a high-pressure interaction. This all enables you to recognize the importance of professional relationships, and it helps you to stay in control and make the right moves when you're performing with others under pressure.

Effective Human Interactions Under Pressure
02:37

Course wrap up and conclusions

Effective Human Interactions Under Pressure
1 question

End of course special offer

Preview 02:36
About the Instructor
Sorin Dumitrascu
4.5 Average rating
1,745 Reviews
21,259 Students
37 Courses
Management trainer

Before Udemy, Sorin developed and delivered on management, project management, computer literacy, human resources, career development, soft skills for employees and even corrections incidents management.

Currently working as a prison service consultant, he is a certified trainer and project manager, holding a master degree in International Relations and Policy Making and a bachelor degree in Law and Public Administration.

Sorin coordinated during the last 10 years projects in the areas of rule of law, regional development and human resources.

He has more than 10 years of middle/senior managerial experience within the civil service (justice, corrections, internal affairs, training), private sector (project management, consultancy, training) and NGO (industrial relations, rural development).

Sorin is also a certified International Computer Driving License (ICDL) tester and trainer for the United Nations Peacekeeping Missions, certified Human Resource Professional and a Public Manager (professional degree).