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Understanding Performance Management as an HR Professional

This course is designed for human resources professionals or those who wish to learn more about performance management.
4.6 (32 ratings)
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238 students enrolled
Last updated 12/2015
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  • 1.5 hours on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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Learn how to develop and deploy performance management methods for supporting a strong management team, one that openly communicates with its employees and works to maintain a collaborative environment. Performance management is an on-going, significant aspect of the employment cycle. It's essential for human resources to integrate the right feedback guidelines and principles into their organization's culture. This course is designed for HR professionals by an HR professional. It includes a complete overview of the Performance Management process and its overlap with the employment cycle. It also provides a review on setting performance criteria, developing goals and giving effective feedback. Finally, there's a lesson on annual performance reviews and trends. My mission is to help HR professionals succeed and this course will help you understand the performance management process and how you can implement it in support of your organization.

Who is the target audience?
  • Human Resources Professionals
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What Will I Learn?
Define and explain the purpose of Performance Management, especially to managers
Identify the characteristics and key components of an effective Performance Management process
Explain the various methods used for performance evaluation
Set goals using the SMART method
Use techniques on how to give effective feedback and ways to help management do the same
Help prepare your managers for a formal review
Explain trends affecting the process
Begin research on an appropriate Human Resource Information System
View Curriculum
  • It may be helpful to understand the basics of human resources (but is not necessary).
Curriculum For This Course
Expand All 31 Lectures Collapse All 31 Lectures 01:17:24
Setting The Foundation
5 Lectures 18:07

The first lecture will provide a review of course content including objectives.

Preview 01:08

The class begins with defining Performance Management and why it is important.

Preview 02:27

It's essential to understand how Performance Management fits into the employment cycle. The lecture provides a review of how they overlap.

Preview 06:53

A review of formal tools used for managing performance.

Formal Types of Performance Management Systems

An explanation of HR professionals role in implementing the Performance Management process.

HR's Role Overview
Goal Management
5 Lectures 13:51

An overview of the section.


This lecture defines goals, why goal setting is important along with a review of benefits.

Goals Defined

Instructions on how to best develop goals and the importance of revision.

Development and Revision of Goals

A review of HRs role in goal management and setting performance criteria.

HR's Role

A quick summary of key takeaways.

Do's and Don'ts
Effective Feedback
7 Lectures 17:45

An overview of the section.


A review of what makes feedback "effective".

Effective Feedback

This lecture describes types of feedback.

Types of Feedback: Development: Coaching & Mentoring; Recognition; Constructive

Defines and outlines a process for giving effective feedback.

How To Give Effective Feedback

Provides tips on how to receive feedback.

Coaching Employees On Receiving Feedback

A review of HRs role in helping managers provide effective feedback.

HR's Role

A quick summary of key takeaways.

Do's and Don'ts
Formal Performance Review
6 Lectures 12:57

An overview of the section.


What's the difference and what are the high level steps to completing an annual review?

Annual Performance Review vs. Performance Management

What are some of the major issues with performance reviews?

What Could Go Wrong?

A brief review of the annual merit increase.

Link to the Rewards Phase

A review of HRs role in prepping managers for a formal review.

HR's Role

A quick summary of key takeaways.

Do's and Don'ts
Human Resource Information System Review
4 Lectures 05:51

An overview of the section.


A short list of major prominent providers in the industry.

Major HRIS Providers with Performance Management Offering

A list of important system features to be aware of.

Important Features

A review of HRs role in selecting a Human Resource Information System.

HR's Role
4 Lectures 08:53

An overview of major trends.


A quick review of SPMS.

Social Performance Management Systems

Course Wrap Up

About the Instructor
4.2 Average rating
137 Reviews
527 Students
2 Courses
Certified Sr Professional in Human Resources

Christina is an enthusiastic human resources professional with over a decade of experience. She specializes in Learning and Development as the owner of HR Jetpack, providing online training to HR professionals.

Christina began a career with UTC in 2006. She joined Carrier as a Leadership Rotational Program Associate moving across the country with assignments spanning from Labor Relations to Staffing. She placed off the program in Indianapolis as an HR Manager supporting over 250 employees. In 2010, Christina returned to CT as an HR Specialist in Employee Engagement and Diversity and Inclusion. She became an Achieving Competitive Excellence Associate, representing her expertise in lean processing and her passion for utilizing the Continuous Process Improvement philosophy. In 2012, she took on a role at UTC Aerospace Systems as an HR process leader in Performance Management and Diversity and Inclusion. In her most recent role, Christina served as a project manager focusing on change management.

She holds a Bachelor of Arts degree in Political Science from the University of Massachusetts, Amherst. Christina studied in Spain and spent a semester interning at the U.S. State Department. In 2006, she earned an MBA from the Isenberg School of Management at the University of Massachusetts, Amherst. She also holds a SHRM-SCP and SPHR as the Vice President and Co-Director of Professional Development at the HR Association of Central CT (HRACC). Christina serves on the CT SHRM Council as well.

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