Understanding Performance Management as an HR Professional

This course is designed for human resources professionals or those who wish to learn more about performance management.
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  • Lectures 31
  • Length 1.5 hours
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
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    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 9/2015 English

Course Description

Learn how to develop and deploy performance management methods for supporting a strong management team, one that openly communicates with its employees and works to maintain a collaborative environment. Performance management is an on-going, significant aspect of the employment cycle. It's essential for human resources to integrate the right feedback guidelines and principles into their organization's culture. This course is designed for HR professionals by an HR professional. It includes a complete overview of the Performance Management process and its overlap with the employment cycle. It also provides a review on setting performance criteria, developing goals and giving effective feedback. Finally, there's a lesson on annual performance reviews and trends. My mission is to help HR professionals succeed and this course will help you understand the performance management process and how you can implement it in support of your organization.

What are the requirements?

  • It may be helpful to understand the basics of human resources (but is not necessary).

What am I going to get from this course?

  • Define and explain the purpose of Performance Management, especially to managers
  • Identify the characteristics and key components of an effective Performance Management process
  • Explain the various methods used for performance evaluation
  • Set goals using the SMART method
  • Use techniques on how to give effective feedback and ways to help management do the same
  • Help prepare your managers for a formal review
  • Explain trends affecting the process
  • Begin research on an appropriate Human Resource Information System

Who is the target audience?

  • Human Resources Professionals

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.


Section 1: Setting The Foundation

The first lecture will provide a review of course content including objectives.


The class begins with defining Performance Management and why it is important.


It's essential to understand how Performance Management fits into the employment cycle. The lecture provides a review of how they overlap.


A review of formal tools used for managing performance.


An explanation of HR professionals role in implementing the Performance Management process.

Section 2: Goal Management

An overview of the section.


This lecture defines goals, why goal setting is important along with a review of benefits.


Instructions on how to best develop goals and the importance of revision.


A review of HRs role in goal management and setting performance criteria.


A quick summary of key takeaways.

Section 3: Effective Feedback

An overview of the section.


A review of what makes feedback "effective".


This lecture describes types of feedback.


Defines and outlines a process for giving effective feedback.


Provides tips on how to receive feedback.


A review of HRs role in helping managers provide effective feedback.


A quick summary of key takeaways.

Section 4: Formal Performance Review

An overview of the section.


What's the difference and what are the high level steps to completing an annual review?


What are some of the major issues with performance reviews?


A brief review of the annual merit increase.


A review of HRs role in prepping managers for a formal review.


A quick summary of key takeaways.

Section 5: Human Resource Information System Review

An overview of the section.


A short list of major prominent providers in the industry.


A list of important system features to be aware of.


A review of HRs role in selecting a Human Resource Information System.

Section 6: Conclusion

An overview of major trends.


A quick review of SPMS.

Course Wrap Up

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Instructor Biography

Christina A. Danforth, Certified Sr Professional in Human Resources

Christina is an enthusiastic human resources professional with over a decade of experience. She specializes in Learning and Development as the owner of HR Jetpack, providing online training to HR professionals.

Christina began a career with UTC in 2006. She joined Carrier as a Leadership Rotational Program Associate moving across the country with assignments spanning from Labor Relations to Staffing. She placed off the program in Indianapolis as an HR Manager supporting over 250 employees. In 2010, Christina returned to CT as an HR Specialist in Employee Engagement and Diversity and Inclusion. She became an Achieving Competitive Excellence Associate, representing her expertise in lean processing and her passion for utilizing the Continuous Process Improvement philosophy. In 2012, she took on a role at UTC Aerospace Systems as an HR process leader in Performance Management and Diversity and Inclusion. In her most recent role, Christina served as a project manager focusing on change management.

She holds a Bachelor of Arts degree in Political Science from the University of Massachusetts, Amherst. Christina studied in Spain and spent a semester interning at the U.S. State Department. In 2006, she earned an MBA from the Isenberg School of Management at the University of Massachusetts, Amherst. She also holds a SHRM-SCP and SPHR as the Vice President and Co-Director of Professional Development at the HR Association of Central CT (HRACC). Christina serves on the CT SHRM Council as well.

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