Perfect VoIP: Sell, Install, and Maintain with Confidence!

Learn exactly how to make VoIP installs work perfectly, from Hosted PBX to Remote Phones connected to a central PBX.
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  • Lectures 26
  • Length 2.5 hours
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 4/2015 English

Course Description

Come with me on a journey to VoIP fast-track success!

Do you want to become invaluable when it comes to installing and maintaining VoIP systems?

If your answer is yes, this course is for you!

VoIP is taking the world by storm, and if you are in the tech field you need to know what makes it tick. It's definitely not a "black box" - even if you're an experienced and seasoned tech this course will hold some extremely awesome tips and tricks you can use when installing and maintaining VoIP.

If your company is an MSP or Interconnect this invaluable information could lead to a big increase in your bottom line as you will be able to sell and install VoIP CONFIDENTLY!

You'll learn what makes VoIP work and what makes it NOT work, how to test specifically to make sure when you do install that your VoIP service works as your customers expect it to, and how to view call and network quality information in process remotely (even alerting you by phone or email if there's some trouble automatically) using tools that already exist and do not cost much.

You'll also learn a ton of tips and tricks when it comes to setting up certain systems.

This course is BRAND NEW, and I decided to release it early and continue to add on to it. Because of that, the price is drastically reduced right now.

Here's what will be added:

Building a Customer Profile

  • Completely Understanding your Customer's Telephony Needs When It Comes to VoIP Service
  • Examining Current Network Setup
  • Building a Network Profile
  • Analysis of Collected Information
  • Your Relationship with Network Admins
  • The Customer's ISP


  • Guides for Testing with MacOS
  • Guide for Getting IP's to Test
  • How Does ICMP Ping Work


  • Complete Setup Guide: Setting up Filters and Alerts

What Can Go Wrong After Setup

  • Bad Hardware / How to Tell What's Gone Wrong Quickly
    • Bad Phones
    • Bad ATA / IAD
    • Bad Switches
  • Bad ISP Premise Hardware
    • Typical Situations
    • How to Asses
  • Sudden WAN Problems
    • Transport Issues


  • Introduction to Networking
  • Controlling the Network Border
    • What Is The Network Border?
    • How Can We Control It?
    • Talking to I.T.
    • Border Controller Introduction
    • Border Controller Setup
    • Border Controller Security
    • Border Controller Packet Capture
  • SIP Trunking Best Practices
    • Direct to PBX
    • Using an ATA or IAD
    • Hardware Tips and Tricks
  • Hosted PBX and IP Phones
    • Phone Types
    • Shared Line Appearance
  • Setting up ATA's
    • Guide to Cisco ATA's
    • Guide to Mediatrix ATA's
  • Misc.
    • What is SIP Viscous?
    • Finding a Good VoIP Carrier to Partner With

So, you've read this far! Thank you.

I have this course up for sale now at a steep discount because it contains the basics. I will be constantly adding new and extremely important material, and as I do the price of this course will go up. Don't wait until it does, if you click the "take this course now" button you will have all of the upcoming content for the lower price. You're not just buying what's here now, which is already extremely important information, you're buying what I'l be adding continuously!

Click the "take this course" button, top right, now - don't wait until the course goes up dramatically in price. Believe me it's WORTH IT for what you'll learn already, and what I'll be adding.

You'll be far more knowledgeable even after only watching the first few videos, and it gets better from there.

Companies are moving to VoIP, so you better understand what makes it work correctly before you get left in the dust!


What are the requirements?

  • Baseline I.T. Knowledge

What am I going to get from this course?

  • See Exactly How My Company Installs VoIP Perfectly EACH TIME And Keeps Our Customers LOVING US
  • Install VoIP Systems with CONFIDENCE
  • Find Out All The Hidden Secrets to Successfully Installing and Maintaining VoIP Systems
  • Do Not Plug and Pray!!
  • Discover EXACTLY What Makes VoIP Work, Most Importantly What Makes It Not Work
  • How to Test and Fix Potential Problems Before Installing
  • Remotely Monitor Call Quality
  • Automate Alerts to You When Trouble Arises - All The Tools Exist Now And They Are Cheap! Just Tie Them Together.
  • Know About Problems BEFORE Your Customers!
  • Pinpoint Exact Problems And Fix Them If Trouble Happens In Production
  • How To Hang Remote Phones To a Central PBX Properly
  • Make Hosted PBX and SIP Trunking WORK Long Term
  • Lock Down your Security
  • Hardware Tips and Tricks (Don't Do It The Hard Way!)
  • If You Are In Any Way Working With Or Wish To Work With VoIP This Course Will QUICKLY Teach You All The Important Things And Secrets You Need To Know To Become Successfull

Who is the target audience?

  • Phone System Integrators
  • Interconnects
  • MSP's
  • Sys Admins
  • Anyone Who Wants To Know Everything About Installing and Running VoIP Perfectly

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.


Section 1: Welcome!
Who is Your Instructor?
Glossary of Terms
3 pages
Upcoming Course Additions
2 pages
Section 2: The 4 Critical Metrics for VoIP to Work Properly
Critial Metric: Bandwidth
Overview of VoIP Codecs
2 pages
Critial Metric: Latency
Critial Metric: Jitter
Critial Metric: Packet Loss
Metrics Review
What is a MOS Score?
Section 3: Testing
General Testing of the 4 Critical Metrics: Part I
General Testing of the 4 Critical Metrics: Part II
General Testing of the 4 Critical Metrics: Part III
Testing Transport Directly
Pre-requisites For Testing Transport over a Period of Time
1 page
Testing Transport over a Period of Time
How To Interpret MTR Tests
What To Do With Bad Results
Section 4: Maintenance
The Art of Keeping Your VoIP Customers HAPPY
Keeping an Eye On Call Quality
Premise Network Uptime & WAN Health
Setting Up and Using WAN Uptime and Health Tools
Automation Introduction: Get Alerts When Something is Wrong
Section 5: Tips and Tricks
About This Section
Cable/DSL Modems and SIP ALG

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Instructor Biography

Nick Cosimano, VoIP Network Engineer and Tech Nerd

Serial Tech Entrepreneur, my main focus at this time is my company Fluent Voice Networks where we co-brand VoIP services with our partner MSP's and Interconnects. Previously I have started and run my own MSP, and a fully funded telematics startup that went to sell and track company vehicles all around the world, partnering with some of the largest IT companies. I have a passion for sharing the tips and tricks I've learned, and love to see people succeed.

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