How to Deliver an Outstanding Customer Experience
0.0 (0 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
3 students enrolled
Wishlisted Wishlist

Please confirm that you want to add How to Deliver an Outstanding Customer Experience to your Wishlist.

Add to Wishlist

How to Deliver an Outstanding Customer Experience

For Ambitious IT Consultants Only (and Other Pros Who Want Their Customers To Love Them)
0.0 (0 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
3 students enrolled
Created by Bruno Coelho
Last updated 5/2017
English
Current price: $10 Original price: $45 Discount: 78% off
5 hours left at this price!
30-Day Money-Back Guarantee
Includes:
  • 44 mins on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • develop massive levels of Trust that will make your customers treat you like their own personal super-hero (and will make them feel safe enough to trust with with even bigger opportunities)
  • increase the perceived Value of your work to the point where they almost feel guilty for paying so little (and will allow you to charge a premium price)
  • make your customers so incredibly addicted to the outstanding Experience that you offer them that they will NEVER again threaten to leave you for the "guy down the street who offers the same deal for a lower price" (and will drive your competition crazy in the process)
View Curriculum
Requirements
  • The only prerequisite to take this course is to be committed to learn and to take action on what you've learned in order to deliver a superior customer experience.
Description

I believe that the most effective way become a successful IT consultant by consistently helping your customers win while providing them with an experience that turns them into raving fans.

Well, to be honest, this isn't only true for IT consultants... this is how you become successful at ANYTHING!

I don't care what business you're in... the only reason why you have a business in the first place is because you have customers willing to pay you money. And, call me crazy, but I bet that the reason why they are paying you is not just because of your good looks.

See, regardless of the amount of money you're asking them to pay, from 1$ to 1000$, they are choosing you over your competition for 3 main reasons:

  • they trust you to help them get some kind of result
  • the result is more valuable for them than the money you're asking them to pay
  • the experience of working with you makes them feel special

The 3 keywords above are TRUST, VALUE and EXPERIENCE.

Before we move along, here's an important disclaimer: this course won't teach you how to be good at getting results doing what you do.

Sorry but it's the truth!

If you're not good at what you do, it's going to be hard to deliver any kind of OUTSTANDING experience... End of story.

OK ok... we both know that nobody is perfect. No matter how good you are, you'll eventually make some mistakes. The good news is that this course will help you handle those tough situations in a way that will even increase their trust in you! More on that later...

Now, if you're great at what you, if you can consistently help your customers get results and if you're insanely ambitious because you know that you have more potential but you're struggling to get them to appreciate the hard work and the help you've been giving them... THEN THIS COURSE IS FOR YOU!.

Who is the target audience?
  • This course is for ambitious IT Consultants (which is my professional background) but also anyone who interacts with customers (internal and external)
Students Who Viewed This Course Also Viewed
Curriculum For This Course
+
The Advanced Strategies
5 Lectures 27:58
How To Build A Magnetic Personal Brand That Captures Your Customers Attention
05:46

Why Everybody Is Your Customer (And How You'll Become More Valuable To Them)
03:28

How To Blow Their Expectations Away By Consistently Showing-Up
03:53

How To Get Frequent With Your Training (Even If You Think You're Already Good En
05:53

How To Push The Right Emotional Triggers (And Avoid The Negative Ones)
08:58
About the Instructor
Bruno Coelho
0.0 Average rating
0 Reviews
3 Students
1 Course
Project Manager / Delivery Manager / IT Consultant

I Develop People, Deliver Software Projects and Sell Results in the IT industry since 2005. Currently mixing the Internet of Things World with the Telco World.

My Personal Mantra is Whatever IT Takes!

My Mission is to build high-performance teams that are constantly improving and growing their skills, so they can deliver outstanding results that turn customers into raving fans.