Operations Management

Gain fundamental insights to world of Operations Management from award winning Professor Gad Allon
433 reviews
TAUGHT BY
  • Professor Gad Allon Kellogg School of Management, Northwestern University

    Gad Allon is a professor of managerial economics and decision science at the Kellogg School of Management at Northwestern University. He received his PhD in Management Science from Columbia Business School in New York and holds a Bachelor and a Master degree from the Israeli Institute of Technology.

    His research interests include operations management in general, and service operations and operations strategy in particular. Recently, Professor Allon has been studying dual sourcing models. He has also been studying models of information sharing among firms and customers both in service and retail settings. Professor Allon won the 2011 “Wickham Skinner Early-Career Research Award” of the Production and Operations Management Society. Professor Allon regularly consults firms both on service strategy and operations strategy.

    Professor Allon teaches the core operations management and elective on operations strategy at the Kellogg school of management. Gad also teaches executive courses on the "Science of Lean Six-Sigma Operations", Supply Chain Strategy and Leading Strategic Change. Professor Allon won the 2009 Outstanding Professor of the Year Award at Kellogg, and was recently named among the “World’s Top 40 B-School professors under the age of 40.”

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Operations Management

Gain fundamental insights to world of Operations Management from award winning Professor Gad Allon
433 reviews

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COURSE DESCRIPTION

A Faculty Project Course - Best Professors Teaching the World

This course provides a general introduction to operations management. This course aims to (1) familiarize you with the major operational problems and issues that confront managers, and (2) provide you with language, concepts, insights and tools to deal with these issues in order to gain competitive advantage through operations.

This course should be of particular interest to people aspiring a career in designing and managing business processes, either directly (V.P. of Ops, COO) or indirectly (e.g. management consulting). The course should also be of interest to people who manage interfaces between operations and other business functions such as finance, marketing, managerial accounting and human resources. Finally, a working knowledge of operations, which typically employs the greatest number of employees and requires the largest investment in assets, is indispensable for general managers and entrepreneurs.

We will see how different business strategies require different business processes, and vice versa, how different operational capabilities allow and support different strategies to gain competitive advantage. A process view of operations will be used to analyze different key operational dimensions such as capacity management, flow time management, supply chain management, and quality management. We will also discuss developments such as lean operations, just-in-time operations, and time-based competition.

Class is now in session! Enroll now and join in on a discussion with Prof. Allon.

    • Over 30 lectures and 6.5 hours of content!

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CURRICULUM

  • SECTION 1:
    Operations Strategy: What Makes for Good Operations
  • 1
    Introduction to Operations Management
    05:00
  • 2
    What's an Improvement
    06:44
  • 3
    Strategic Framework For Operational Decisions
    04:53
  • 4
    Applying the Framework to Southwest vs American Airlines
    08:02
  • 5
    Lecture Slides
    12 slides
  • SECTION 2:
    Managing Processes
  • 6
    Process View of Operations
    06:18

    What's a process? What are the advantages of the process view of operations?

  • 7
    Metrics
    06:20

    Where should you target improvement? What metrics matter? What are the most important metrics we need to measure for almost every process?

  • 8
    Little 's Law
    06:32

    Are flow Time, inventory and throughput related?

  • 9
    Theoretical Flow Time And Critical Path
    05:55

    What are the main drivers of Flow Time? How do you measure Theoretical Flow Time and how do you improve it?

  • 10
    Capacity And Bottleneck
    06:56

    What determines the maximal throughput? How can improve capacity? What's a bottleneck?

  • 11
    Summary
    02:53
  • 12
    Chapter 2 Slides
    44 slides
  • SECTION 3:
    Section 3: Lean Operations
  • 13
    Introduction to Lean Operations
    07:56
  • 14
    Lean Tool: Quality at the Source
    05:37
  • 15
    Lean Tool: Batch Size Reduction
    04:56
  • 16
    Lean Tool: Pull rather than Push
    03:30
  • 17
    Lean Tool: Cellular Layout
    05:27
  • 18
    Continuous Improvement and Summary
    07:44
  • 19
    Chapter 3 Slides
    65 slides
  • SECTION 4:
    Managing Service Operations
  • 20
    Service Operations
    06:10
    How should we model a service as a process? What are the main metrics?
  • 21
    Why do Queues Form?
    06:55
    Why do queues form? What are the main drivers of waiting times?
  • 22
    Queueing Theory
    05:05
    Queueing theory: What's the role of utilization and uncertainty?
  • 23
    How do Firms Improve Waiting Time?
    09:07
    How do firms improve their customers' waiting time?
  • 24
    Section 4 Slides
    86 pages
  • SECTION 5:
    Supply Chain Management and Wrap Up
  • 25
    Intoduction
    02:10
  • 26
    Supply Chain Management
    04:40
  • 27
    Key Challenges
    05:00
  • 28
    Hedging Against Risk
    06:40
  • 29
    Wrap Up
    05:45
  • 30
    Section 5 Slides
    27 pages

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RATING

  • 294
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  • 28
  • 4
  • 4
AVERAGE RATING
NUMBER OF RATINGS
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REVIEWS

  • Viktor Nagornyy
    Great introductory course to operations management

    Really good overview and introduction to operations management. The information is presented in an easy to follow format, and professor explains it well.

  • Ezzat.R. Mansour
    very good

    thank you

  • Joe
    Great Course

    Hope Professor Allon makes more courses, especially on operations management

  • Natalie
    Better than my MBA course

    Great examples and explanations. I used this as a supplement to my MBA coursework and these lectures were much easier to understand than my university. THANKS

  • Mr. Muhammad Anees
    Excellent Module on Operations Management Ever!

    As a professor of Economics and having been teaching Global Business Strategy since 2005, I am very little aware of any such presentation on Operations Management. The core of linking operations to strategy and the key emphasis on Improvement has given me the core objective for my future teaching of the GBS and also to improve practically the office process being Programme Coordinator of the Master of Public Administration here. I would welcome a notification and invitation for future offering and I would happily invite my students to learn from this online module. One possible improvement could have been presenting the processes vidoes but not as a necessary addition though. When many students would see the video of processes, they could have clearly seen the context and hence visualized the process and potential define the area of improvement. In general and overall, it is an excellent presentation and I love to recommend it for others.

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