Operations Management
4.4 (3,117 ratings)
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Operations Management

Gain fundamental insights to world of Operations Management from award winning Professor Gad Allon
4.4 (3,117 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
76,503 students enrolled
Last updated 3/2013
Price: Free
  • 2.5 hours on-demand video
  • 5 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion

A Faculty Project Course - Best Professors Teaching the World

This course provides a general introduction to operations management. This course aims to (1) familiarize you with the major operational problems and issues that confront managers, and (2) provide you with language, concepts, insights and tools to deal with these issues in order to gain competitive advantage through operations.

This course should be of particular interest to people aspiring a career in designing and managing business processes, either directly (V.P. of Ops, COO) or indirectly (e.g. management consulting). The course should also be of interest to people who manage interfaces between operations and other business functions such as finance, marketing, managerial accounting and human resources. Finally, a working knowledge of operations, which typically employs the greatest number of employees and requires the largest investment in assets, is indispensable for general managers and entrepreneurs.

We will see how different business strategies require different business processes, and vice versa, how different operational capabilities allow and support different strategies to gain competitive advantage. A process view of operations will be used to analyze different key operational dimensions such as capacity management, flow time management, supply chain management, and quality management. We will also discuss developments such as lean operations, just-in-time operations, and time-based competition.

Class is now in session! Enroll now and join in on a discussion with Prof. Allon.

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Curriculum For This Course
30 Lectures
Operations Strategy: What Makes for Good Operations
5 Lectures 24:39
Introduction to Operations Management

What's an Improvement

Strategic Framework For Operational Decisions

Applying the Framework to Southwest vs American Airlines

Lecture Slides
12 pages
Managing Processes
7 Lectures 34:54

What's a process? What are the advantages of the process view of operations?

Process View of Operations

Where should you target improvement? What metrics matter? What are the most important metrics we need to measure for almost every process?


Are flow Time, inventory and throughput related?

Little 's Law

What are the main drivers of Flow Time? How do you measure Theoretical Flow Time and how do you improve it?

Theoretical Flow Time And Critical Path

What determines the maximal throughput? How can improve capacity? What's a bottleneck?

Capacity And Bottleneck


Chapter 2 Slides
44 pages
Section 3: Lean Operations
7 Lectures 35:10
Introduction to Lean Operations

Lean Tool: Quality at the Source

Lean Tool: Batch Size Reduction

Lean Tool: Pull rather than Push

Lean Tool: Cellular Layout

Continuous Improvement and Summary

Chapter 3 Slides
65 pages
Managing Service Operations
5 Lectures 27:17
How should we model a service as a process? What are the main metrics?
Service Operations

Why do queues form? What are the main drivers of waiting times?
Why do Queues Form?

Queueing theory: What's the role of utilization and uncertainty?
Queueing Theory

How do firms improve their customers' waiting time?
How do Firms Improve Waiting Time?

Section 4 Slides
86 pages
Supply Chain Management and Wrap Up
6 Lectures 24:15

Supply Chain Management

Key Challenges

Hedging Against Risk

Wrap Up

Section 5 Slides
27 pages
About the Instructor
Professor  Gad Allon
4.4 Average rating
3,096 Reviews
76,503 Students
1 Course
Kellogg School of Management, Northwestern University

Gad Allon is a professor of managerial economics and decision science at the Kellogg School of Management at Northwestern University. He received his PhD in Management Science from Columbia Business School in New York and holds a Bachelor and a Master degree from the Israeli Institute of Technology.

His research interests include operations management in general, and service operations and operations strategy in particular. Recently, Professor Allon has been studying dual sourcing models. He has also been studying models of information sharing among firms and customers both in service and retail settings. Professor Allon won the 2011 “Wickham Skinner Early-Career Research Award” of the Production and Operations Management Society. Professor Allon regularly consults firms both on service strategy and operations strategy.

Professor Allon teaches the core operations management and elective on operations strategy at the Kellogg school of management. Gad also teaches executive courses on the "Science of Lean Six-Sigma Operations", Supply Chain Strategy and Leading Strategic Change. Professor Allon won the 2009 Outstanding Professor of the Year Award at Kellogg, and was recently named among the “World’s Top 40 B-School professors under the age of 40.”