Operations and Supply Chain Management

Master Supply Chain Management in Manufacturing and Service Organizations
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  • Lectures 21
  • Length 1.5 hours
  • Skill Level Intermediate Level
  • Languages English, captions
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 8/2015 English Closed captions available

Course Description

The Operations and Supply Chain Management is part of the larger series of short courses on Operations Management. The first one was Product and Service Management, but this is a modular series, so that you can easily learn various aspect of Operations Management.

The supply chain is a network of operations running across an organization, which are needed to design, make, deliver, and service products or services for customers. Production, inventory, location, transportation, and information are performance drivers that can be managed to produce the capabilities for a given supply chain.

As a part of their overall strategy, organizations also employ many supply chain strategies to survive and compete in a dynamic and competitive marketplace. However, it is also essential from an organization's point of view to use effective performance measures to ensure continuous improvement of the supply chain and also to set directions of its current supply chain strategies.

After completing this course, you will be able to:

  • sequence the components of the supply chain,
  • identify the key drivers of supply chain management,
  • identify the characteristics of supply chain management in service organizations,
  • match supply chain strategies of service organizations with their key characteristics,
  • identify criteria for selecting and combining different supply chain strategies, and
  • match supply chain areas with key indicators of their performance.

You will have not much more than 2 hours of video lessons, written documents, quizzes, examples and exercises, and a small course project.

This course provides a basic understanding of supply chain management in manufacturing and service organizations. Key characteristics of common supply chain strategies and criteria for their selection are also presented. This course also introduces key performance metrics for supply chain management.

Anyone working in operations management or another functional area, who is looking to gain a working understanding of the operations functions in a service or manufacturing organization will benefit from this course.

You have 30 days money back guarantee! No questions asked. Now, go ahead, and press that "Take the Course" button! Or, take the free preview and decide later!

What are the requirements?

  • No special requirements. General knowledge about operations management will help.

What am I going to get from this course?

  • sequence the components of the supply chain and identify the key drivers of supply chain management
  • identify the characteristics of supply chain management in service organizations and match supply chain strategies of service organizations with their key characteristics
  • identify criteria for selecting and combining different supply chain strategies and match supply chain areas with key indicators of their performance

What is the target audience?

  • Anyone working in operations management or another functional area, who is looking to gain a working understanding of the operations functions in a service or manufacturing organization

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Introduction to Operations and Supply Chain Management
02:24

The supply chain is a network of operations running across an organization, which are needed to design, make, deliver, and service products or services for customers. Production, inventory, location, transportation, and information are performance drivers that can be managed to produce the capabilities for a given supply chain.

02:34

There are several methods to illustrate supply chains that are related to services and products in an organization. These methods differ from organization to organization, as well as between manufacturing and service industries.

03:15

Understand Udemy's functions and options for a better learning experience

2 questions

Understand course structure, content and guidelines

Section 2: Understanding the Supply Chain
06:07

These supply chain components are representative of the most common factors involved in supply chain management. However, supply chains can differ from company to company depending on a variety of factors.

02:54

Effective supply chain management can have a positive ripple effect through all areas of business, from procurement of raw material to delivery of products and services to customers. It also enables companies to meet customers' individual needs efficiently and effectively.

08:16

Effective supply chain management is the result of a combination of choices involving a number of underlying variables or drivers. Decisions affecting any of these drivers have an impact on the supply chain, its effectiveness, and its alignment with the company's overall goals.

2 questions

Sequence the components of the supply chain and identify the key drivers of supply chain management

Section 3: Supply Chain Management in Service Organizations
04:44

The effectiveness of your production and delivery processes depends on the efficiency, quality, and structure of your supply chain. An effective supply chain can reduce your costs and help you streamline your business processes.

08:43

A business's reliance on people plays a key role in the effectiveness of the value delivery process for services. The delivery of a company's services greatly depends on people and their ability to produce quality work for their customers on time.

1 page

Review the four characteristics of supply chain management in service organizations. Supply chains in service organizations have four main characteristics.

1 question

Identify the characteristics of supply chain management in service organizations

Section 4: Supply Chain Strategies
05:35

A supply chain strategy provides the plan for an organization's supply chain. While business strategies provide direction and guidelines for company processes, a supply chain strategy implements these guidelines by integrating business plans and extending them throughout all aspects of the company.

04:18

Lean production is a value-added methodology that aims to eliminate waste and bottlenecks in a process to improve process flow and reduce cost.

03:48

Agile is based on the principles of postponement and mass customization. These principles allow for flexibility in the supply chain process, which enables companies to cope with the number of variables that could negatively impact standardized methods. These variables could otherwise cost companies time and money.

03:12

Implementing a rigid system to handle fluctuating demand will do more harm than good to a company. Companies must be able to re-evaluate their strategies in response to changing market demand.

05:38

The Lean continuous replenishment approach is relevant in situations where replenishment lead times are brief and demand is predictable. Good communication with suppliers helps companies to replenish their stock quickly.

By allowing suppliers to have a clear view of their supply chains, companies can create more certainty over their processes. Taking a Lean approach to supply chains helps eliminate unwanted supplies.

1 page

Evaluating the time constraints and the needs of the market will help companies to identify problems in their supply chain management system.

3 questions

Match supply chain strategies of service organizations with their key characteristics and identify criteria for selecting and combining different supply chain strategies

Section 5: Measuring Supply Chain Performance
03:47

If you want the operation of your supply chain to be successful, it's not enough to simply select the correct strategy. Analysis of your supply chain's functions is essential to current and future success.

09:48

Companies can choose from many measurement methods. And, as a company's needs change, it may need to consider using different performance measurement methods.

Supply chain performance measurement is based on four significant areas: planning, operations, delivery, and post-delivery.

1 page

Think about your company's current supply chain performance. What areas can be improved upon, and how can they be improved to achieve better results in the future?

1 question

Match supply chain areas with key indicators of their performance

Section 6: Operations and Supply Chain Management
Article

Optional course project.

01:39

Course review and wrap-up

1 question

Course wrap-up

Article

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Instructor Biography

Sorin Dumitrascu, Management trainer

Before Udemy, Sorin developed and delivered more than 20 courses on management, project management, computer literacy, human resources, career development, soft skills for employees and even corrections incidents management.

Currently working as a prison service consultant, he is a certified trainer and project manager, holding a master degree in International Relations and Policy Making and a bachelor degree in Law and Public Administration.

Sorin coordinated during the last 10 years projects in the areas of rule of law, regional development and human resources.

He has more than 10 years of middle/senior managerial experience within the civil service (justice, corrections, internal affairs, training), private sector (project management, consultancy, training) and NGO (industrial relations, rural development).

Sorin is also a certified International Computer Driving License (ICDL) tester and trainer for the United Nations Peacekeeping Missions, certified Human Resource Professional and a Public Manager (professional degree).

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