Office Survival Skills - Dealing with Workplace Conflict

Tips for dealing with game-players, toxic colleagues, underperformers, difficult bosses, work-dumpers and dishonesty
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  • Lectures 6
  • Length 1 hour
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 4/2015 English

Course Description

This course is designed for professionals who find conflict at work especially difficult. You will learn how to cope with workplace bullies, difficult bosses who are micromanagers, and people who enjoy playing mind-games. You will understand what motivates them, how to recognize their tactics, and the best solutions to use in dealing with their antics. The topic of work-dumping will be discussed, how you should respond to it, and the steps to take in preventing it. We will look at the blame game, how it works and how to defend yourself from fault and expose the truth. Working relationships with underperformers will be discussed and methods that you can use to insulate yourself from responsibility for their deficiencies. Lastly, we will examine how and when to pick your battles and what strategies to pursue in producing a favorable outcome.

What are the requirements?

  • There are no prerequisites for this course. Everything that you need is contained within the course material.

What am I going to get from this course?

  • Understand the impact that a gameplayer or bully can have on team and individual employee morale and productivity
  • Describe what motivates difficult people and the most effective way to respond to their actions
  • Explain the concept of work-dumping, the initial signs of it and how to cope with it
  • Recognize what the blame-game is, how to defend yourself from fault and how to expose the truth
  • Learn the common characteristics of an underperformer, the causes of their deficiencies and how you can insulate yourself from responsibility for their shortcomings
  • Recognize how and when to pick your battles as well as the most effective strategy to pursue in producing a positive outcome
  • Understand the practical steps to take in dealing with a difficult boss
  • Explain the steps in deflecting and neutralizing a gameplayer or bully's antics
  • Learn to deal with gameplayers and bullies and how to recognize their tactics

Who is the target audience?

  • Personality conflicts at work are common and they can involve administrators, managers or staff. For that reason, this course who be beneficial for everyone no matter their position or profession.

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.


Section 1: Dealing With Conflict

In this lecture you will learn to recognize difficult co-workers, understand some of the motivation behind their actions, and the most effective ways to respond to their provocations.


In this lecture you will learn the process of picking which battles to pursue as well as the most constructive methods for doing that to ensure the best chance of a positive outcome.


In this lecture you will learn how to deal with work-dumping, what actions to take in doing that, and the most productive strategies to pursue in working towards a mutually beneficial solution.


In this module you will learn how to respond to misplaced blame, the steps to take in clearing up the issues, and how to help produce a positive outcome.


In this lecture you will learn how to cope with a difficult boss, how to survive treatment from a micromanager, and ways that you can resolve the underlying issues that make for a more productive and pleasant working relationship.


In this module you will learn how to productively work with an underperformer, how to insulate yourself from blame for their shortcomings, and the steps to take to help ensure a successful working relationship.

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Instructor Biography

Tom Moyer, Educator; Training and Professional Development Specialist

Having been an adjunct professor at public and private community colleges and a corporate trainer, I have over 20 years of experience in academic and business settings teaching courses in law and in professional and career development. As a LinkedIn Pulse business writer, I have published over 35 articles involving a wide variety of business and Human Resource topics.

This experience has equipped me with extensive knowledge of adult learning concepts, course design and delivery, and methods of coaching and mentoring students and employees. I have significant experience with online and onsite course delivery and as well as with Blackboard and eCollege learning management software.

My accomplishments include designing, developing and delivering an array of professional development and technical courses which has enabled me to develop a successful approach to learning that fosters strong student engagement. I have served on academic and other advisory committees reviewing curricula for paralegal, legal technology and business classes and have provided career coaching and mentoring to thousands of students and employees.

Each of my courses feature lectures that are based on business articles published on the LinkedIn Pulse website. Pulse is LinkedIn's premier professional publishing platform that features articles written by industry leaders that cover a variety of topics. I have over 500 Pulse followers, my 35 articles have been read by more than 5000 readers, and I invite you to read them as well.My goal is to apply all of my skills and know-how in providing you with the best in online learning. I look forward to working with you in developing your professional skills and in planning your career. See you in class!

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