How to Create Administrative Office Procedures
4.5 (44 ratings)
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How to Create Administrative Office Procedures

Understand how Administrative Office Procedures Demonstrates Professionalism and Efficiency in an Organization
4.5 (44 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
759 students enrolled
Created by Adam Karsh
Last updated 7/2016
English
Curiosity Sale
Current price: $10 Original price: $75 Discount: 87% off
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Includes:
  • 40 mins on-demand video
  • 17 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • How to create a practical binder
  • How to Organise policies & procedures
  • How to create effective & efficient checklists
  • Learn succession planning
  • How to utilize the best tools
View Curriculum
Requirements
  • Basic knowledge of office procedures, customer service, organisational skills and time management would be an advantage.
Description

office administrative practices and procedures

office administrative practices and procedures may not be attractive, but they are key to the success of any organisation. A well run office prevents errors from occurring in the first place and promotes  an effective work environment. By taking care of your office administrative practices and procedures, you will have clear policies and procedures that contribute significantly to a smooth and efficient work environment.

With our office administrative practices and procedures workshop, you will understand how Administrative Office Procedures show professionalism and efficiency in an enterprise or office setting.  It is also an excellent item for quick reference and guidance.  Policies and procedures are a vital connection between the company's goals and its daily operations.    

 

Workshop Objectives:

·       Create a practical binder

·       Develop policies & procedures

·       Create effective & efficient checklists

·       Learn succession planning

·       Utilize the best tools

Who is the target audience?
  • This course is ideal for administrative or executive assistants, as well as secretaries or anybody involved in the running of an office administration
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Curriculum For This Course
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First Things First
23 Lectures 40:01

Workshop Objectives

Preview 00:50

  • Business Continuity
  • Succession Planning
  • Internal and External Audit Requirements
  • Recovery Planning
  • Case Study
Preview 03:54


  • Binder
  • Section Divider
  • Sheet Protectors
  • Cover to Cover Binders
  • Case Study
Preview 03:01

Case Study 3
00:30

  • Tracking Tasks for Some Days
  • Reach Out to Other Employees for Feedback/Ideas
  • Write Down Daily Tasks
  • Keep Track Using a Spreadsheet
  • Case Study
Identifying Procedures to Include
02:46

Case Study 4
00:30

  • Use a Template to Stay Consistent from Track to Track
  • Be as Detailed as Possible
  • Use Bullet Points Instead of Paragraphs
  • Ask Someone to Execute the Procedure
  • Case Study
Top Five Procedures to Record
03:30

Case Study 5
00:38

  • Phone Etiquette
  • Business Writing
  • Effective Time Management
  • Creating Meeting Arrangements
  • Case Study
What to Include in Your Binder (I)
03:21

Case Study 6
00:31

  • Policy on Absences
  • Breaks
  • Salaries
  • Benefits
  • Case Study
What to Include in Your Binder (II)
02:42

Case Study 7
00:33

  • Create a Table of Contents
  • List Each Section (e.g. Accounting)
  • List Procedures in that Section
  • Keep Binder Updated with any New Changes
  • Case Study
Organizing Your Binder
02:51

Case Study 8
00:38

  • Passwords
  • Identify Other Confidential Information Via Your Employer
  • Store Information in a Separate Folder Outside of the Guide
  • Find a Secure Location to Store
  • Case Study
What Not to Include in the Procedure Guide
02:54

Case Study 9
00:40

  • Give Guide to Boss/Executive to Review
  • Inform Office Personnel of Procedure Guide
  • Place Guide in a Visible Area
  • Allow Office Personnel to Express Improvements/Updates if Needed
  • Case Study
Share Office Procedure Guide
02:29

Case Study 10
00:25

Case Study 11
00:35

  • Create a One Hour Meeting/Seminar for Employees
  • Stay Consistent with Procedures
  • Make Employees Aware of any Updated Changes
  • Keep Open to Improvements
  • Case Study
Successfully Executing the Guide
03:16

Closing
00:22
About the Instructor
Adam Karsh
4.1 Average rating
2,092 Reviews
15,662 Students
54 Courses
Qualified Psychologist | Personal Development Coach

Adam Karsh is a qualified psychologist. Before he changed career to psychology and personal development Adam worked for 10 years training and coaching employees in some of the largest global financial institutions in the world. His mission is to deliver maximum learning value to students interested in improving or acquiring key soft skills such as communication, leadership, management, productivity, emotional intelligence, well-being, problem solving, creativity, conflict resolution and other intangible skills.