In this lecture you will learn the three key building blocks that come together to create communication and conversations that educate, motivate, engage, and inspire others.

How do you create interpersonal rapport that invites trust and connection? This lecture will show you how!

Your first impression is even more important than you think. Here's how to ace it.

When it comes to REALLY listening, most of us aren't doing it well. Learn the common barriers to listening, and some strategies you can use immediately to improve.

How good a listener are you? Take this quick and easy assessment to find out.

Small talk can feel awkward. Here's how to make it more natural and comfortable.

Every time you speak, you have an opportunity to build trust -- or to erode it. Here's how to do the former.

Everyone brings their own style, preferences, habits, and values to conversations. Here's how to "read the room" and learn to adapt your approach to create stronger relationships.

Having successful conversations and relationships with colleagues and direct reports requires knowing what motivates them. Here's how to find out without asking "What motivates you?"

Elevator pitches can sound phony and forced. Here's how to make one that sounds natural, engaging, and exciting!

If you want to have fruitful conversations with your customers, you need to learn about what drives them -- and what drives them crazy!

There’s one critical skill that can help prevent problems before they begin, smooth interpersonal challenges in the moment, and set the foundation for better conversations moving forward. What’s that skill? Being curious.

How you define conflict can help (or hurt) how you handle difficult situations.

When we ask "who screwed this up?" rather than "what's going on?" we focus on the person, rather than the problem. Here's how to shift your mindset and your approach to have healthier conflict resolution.

Chances are, there are some tough conversations you need to have -- but you're not doing it. Here's how to step up to get it handled.

When we’re in conflict with others, we can get emotionally flooded. When that happens, we don’t think clearly – and we definitely don’t make the most helpful comments.

This is when we need a breather. A breather calms us down, and gives us time to consider our responses.

Every organization has "elephants in the room," or obvious problems and difficult situations that people avoid discussing. Here's how to tackle these tricky topics.

Many managers don't know how to bring up career development without it sounding like they're hinting that it's time for their employee to move on, or because they don't know what options for career advancement exist within the company, or they don't want to lose their best employees. Here's how YOU can bring it up to advocate for your own career without worrying your boss.

Feedback can be a lot easier for everyone if you know the hallmarks of a great feedback conversation. Here are 5 strategies to use.

Don't wait for a mid-year or year-end performance review to give feedback. Small conversations can make a BIG difference!

It’s part of your job to ask for feedback from others. How else will you know what you should keep doing and what you should be doing differently? Here's how to get the information you need to grow your skills and your career.

Any professional who is committed to getting better at their current job, and to career advancement down the road, knows that negative feedback, when delivered appropriately, is critical to growth and improvement. Here's how to hear this feedback as helpful data rather than an attack on your character.

What do you do if you get some feedback from your manager that you disagree with? We will cover what to do and say (and what NOT to do and say).

When we see someone else crying at work, we need to realize that it’s normal, and they may be feeling uncomfortable or embarrassed, too. Here's how to handle it gracefully and professionally.

Deciding whether or not to reveal a personal mental health issue at work is not an easy one. Here's how to share yours, or to create a safe environment for others to share theirs.

Do you have a coworker whose negativity makes it hard to work together? Here's how to approach them without making things worse.

Hearing "I told you so" is SO frustrating! Here's how to respond without losing your cool.

Saying "no" can feel hard. We don't want to make someone feel disappointed or angry. But we also can't say "yes" all the time if we want to get our own work done. Here's how to say no with less stress.

Your commitment to making yourself a confident, engaged, and engaging conversationalist will help you grow your relationships AND your career.

At the beginning of this course, you took a self-assessment to check your confidence in having productive conversations at work. It’s time to check again! Take one minute for this quick self-assessment to see how much you've learned.