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Unlocking AI's Business Value: Strategic Guide to AI Agents
Rollenspel
Score 4,5 van de 5(1,626 scores)
8.475 studenten
Gemaakt doorRichard Maxwell, Leighanne Miles
Laatst bijgewerkt: 9-2025
Engels

Wat je leert

  • What AI Agents are and why they are strategically important
  • How AI Agents can increase Productivity and Efficiency
  • The business readiness of AI Agents
  • Different AI Agent implementation approaches and how to pick one
  • Understand why your teams and people are critical to successful AI Agent implementation
  • How to get yourself ready for the skills needed to thrive in a business that uses AI Agents
  • What you need to consider to unlock the benefits
  • Learn the capabilities you will need to support business processes that are automated by Agentic AI
  • Explore the technology behind AI Agents

Verwante onderwerpen verkennen

Cursusinhoud

1 sectie • 8 colleges • Totale lengte van 1u 14m

  • Understand what AI Agents are and why they are strategically important11:34

    In this lesson we introduce you to AI agents, explain how they can autonomously handle tasks and business processes by perceiving their environment, making decisions, and taking action to achieve specific goals. You'll learn about the key capabilities AI agents need (via our AI Agent Capability Pyramid) and see real-world examples that illustrate how adopting this technology can boost efficiency, cut costs, and give early adopters a competitive advantage. We also explore why AI agents could be a game-changer for your organisation’s strategy and growth.

  • Board Pre-Brief: What Exactly Is an AI Agent?
  • Understand the Evolution of AI Agents and their Business Readiness14:19

    In this lesson we share the evolution of AI Agents to give you an idea of how we have reached current capability levels. We introduce our AI Agent Maturity Model and use it to illustrate the level of maturity of AI Agents in Customer Service, IT, Marketing, Finance, Operations and other areas. This lesson is designed to give you an understanding of the complex maturity landscape, and give you an idea of where the largest proven benefits are, and where the frontier of capabilty lies.

  • Understand how AI Agents can work end-to-end11:05

    This section walks you through a practical example of how AI agents work from user interaction to real-world action, using a conversational AI client success partner as a case study. You'll discover the four essential functions every AI agent must perform and see how technologies like voice AI, large language models, orchestration frameworks, MCP, and API integrations work together in a coordinated system. Through a detailed scenario of reactivating an inactive client, you'll understand what happens behind the scenes when an AI agent detects issues, conducts natural conversations, and takes intelligent action.

  • Explore the Different AI Agent Implementation Approaches12:05

    In this lesson we explore the positives and challenges of different AI Agent adoption approaches, including example vendor options, and discuss the factors that are important to consider when choosing the right approach for your business. We also cover off frontier AI Agent capabilities, such as Anthropic's Claude Computer Use.

  • Planning your implementation approach
  • Understand the Importance of Human in the Loop and Human-Centered Design9:25

    In this lesson we discuss the importance of taking a human centered design approach to ensure you realise the benefits and avoid the pitfalls when implementing AI Agents.  We also cover off concepts such as "human in the Loop".

  • Key Considerations when Planning your AI Agent Implementation12:22

    In this lesson we go through key considerations you need to take into account in your strategic and implementation planning, including Strategic Alignment, AI Governance, Data Readiness, Business Process Readiness, Skills and Partnerships, Risk Analysis, Technology Strategy and People Readiness. This lesson gives you a checklist of questions you need to answer to help increase your chances of realising the benefits of AI Agents in your business.

  • Completion Status - Guidance for Udemy for Business Students1:32

    This lesson is only relevant for Udemy for Business students as it relates to a Udemy for Business subject.

  • Bonus: Unlocking AI's Business Value - Accelerate Your Learning2:34

    This bonus lesson points you to online resources that help you explore the world of AI and understand how it impacts business.

Vereisten

  • Business knowledge and a curiosity about AI's potential impact on your business

Beschrijving

This Strategic Guide to AI Agents course prepares leaders, executives, managers and their teams for the opportunities and business value that Agentic AI brings.  AI Agent technology has the potential to offer immense value due to its ability to automate business processes and drive significant gains in efficiency and productivity.

Organisations that adopt AI Agents will not only seize new opportunities but also gain a competitive edge in their industry. However, early adopters must also be mindful of the risks and limitations that come with this emerging technology. This course equips you and your teams with the knowledge needed to navigate these opportunities and challenges, preparing you for a successful AI Agent implementation across your business. This course prepares you and your teams for AI Agents by giving you the following knowledge:

  • Understanding AI Agents and Their Strategic Importance: Learn what AI Agents are, why they matter, and how they can drive transformation.

  • Exploring the Evolution and Maturity of AI Agents: Discover the development timeline and the current readiness of AI Agents for business use.

  • Understand Implementation Approaches for AI Agents: Uncover different methods for integrating AI Agents and the practical considerations for business readiness.

  • Explore an AI Agent example implementation: The Conversational Client Success AI Agent

  • Prepare Your Organisation for AI Agent Adoption: Gain insights into key requirements and considerations for a successful AI Agent implementation.

Throughout the course, we introduce our key frameworks, such as our AI Agent Capability Pyramid and AI Agent Maturity Model, to help you understand the range of capabilities AI Agents can bring and assess their maturity across different business functions. You can use this in your business to help you evaluate where the benefits are.

Course Highlights:

  • What AI Agents Are and Why They Matter: A foundational understanding of AI Agents and their transformative potential.

  • The Evolving Landscape of AI Agents: Keep pace with technological advancements and maturity in the AI Agent ecosystem, including Microsoft's AI Agents, Salesforce's Agentforce and Anthropic's Computer Use.

  • AI-powered role play to help you practice conversations with key stakeholders

  • How to Evaluate and Select AI Agent Partners: Learn about the top players in AI Agent development and how to choose the right implementation approach for your business.

  • Key Considerations for Successful Implementation: Get practical advice on strategy, planning, and risk management for Agentic AI adoption.

There is a lot of hype, uncertainty and scepticism regarding generative AI and AI Agents. This course offers a grounded approach built on real business experience. Created by seasoned consultants and executives with over 40 years of combined experience across blue-chip corporations, start-ups, and SMEs in the US, UK, Europe, and Oceania, this course delivers practical insights to help you make informed decisions.


As part of this course, you get a suite of resources that you can use to further understand AI Agents and plan your implementation:

  • AI Agent Capabilities Pyramid Resource Sheet - a walkthrough of the different capabilities in the AI Agent capability pyramid with explanation of each capability.

  • AI Agent Maturity Model - a resource sheet that categories different levels of Agent maturity across your business's processes.

  • AI Agent Implementation Approach Comparison  - a resource that summarises different AI Agent implementation approaches, their benefits and challenges, and what to consider when picking an approach that is suitable for your business.

  • Strategic Alignment AI Agent Implementation Planning Checklist - a resource that describes key considerations early in your implementation planning process.

  • Operational Readiness Checklist - a resource that describes key tasks that need to be completed to support a successful AI Agent implementation.

  • Implementation Planning Checklist - a resource that highlights the key tasks needed to plan an AI Agent implementation.

  • Change Management Checklist - A checklist of key factors that you need to take into account in your implementation planning so that you can keep people at the centre of your business.

Note: This course is designed for business leaders seeking strategic AI Agent knowledge and does not deep-dive into specific tools or technologies.

Voor wie is deze cursus bedoeld:

  • Business Leaders
  • Business Professionals
  • Business Executives

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