My Virtual Paige Training: Where you become the expert
4.7 (5 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
787 students enrolled
Wishlisted Wishlist

Please confirm that you want to add My Virtual Paige Training: Where you become the expert to your Wishlist.

Add to Wishlist

My Virtual Paige Training: Where you become the expert

Welcome to the team!
4.7 (5 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
787 students enrolled
Created by Tiffany Vincent
Last updated 5/2017
English
Price: Free
Includes:
  • 39 mins on-demand video
  • 8 Articles
  • 1 Supplemental Resource
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • To be an expert on MVP Culture, Arborgold and Ring Central
View Curriculum
Requirements
  • Getting hired at My Virtual Paige!
Description

The My Virtual Paige training course will take you from A (Arborgold) to Z (Zendesk)! Starting out with the employee handbook for My Virtual Paige, you will know your rights and responsibilities as a new employee. Next, moving into our phone system, Ring central. You will be able to successfully navigate using your desk phone as well as the online portal. Finally, the bread and butter, Arborgold! From knowing how to use the system to being able to find answers to your own questions in their online help system, Zendesk. You will be the expert! Welcome to the team!

Who is the target audience?
  • New Hires
Students Who Viewed This Course Also Viewed
Curriculum For This Course
+
Introduction
4 Lectures 08:45
Introduction
00:40

Please download and read our employee handbook carefully. Be ready to refer to it for the quiz that follows.

Employee Handbook
00:08

Checking comprehension to ensure you know the general rules and regulations of your new position

Handbook Quiz
15 questions

Getting Started
01:20

Start of your day
06:36
+
Ring Central
2 Lectures 09:17
RingCentral Intro Video
07:33

Ring Central
01:44

Ring Central
8 questions
+
ArborGold
13 Lectures 27:54
ArborGold - Intro Video
01:16

ArborGold - Intro
00:58

Arborgold - Dashboard
00:22

Arborgold - Phone Center
00:11

MVP Phone Call Procedures - New Customer
03:51

MVP Phone Call Procedures - Existing Customer
02:46

MVP Phone Call Procedures - Existing Customer New Job Site
03:17

MVP Phone Call Procedures - Message to client
01:29

Example call - New Customer
04:02

Arborgold - Work Orders & Scheduling
01:02

Arborgold - Invoicing
02:31

Arborgold - Taking Payments
03:05

Zendesk is Arborgold's knowledgebase. Feeling comfortable with navigating it and finding answers to your own questions makes you sound like an expert until you are!

Arborgold - Zendesk
03:03

Arborgold
15 questions
About the Instructor
Tiffany Vincent
4.7 Average rating
5 Reviews
787 Students
1 Course

I have been with My Virtual Paige since 2014 and have loved every bit of it. I started on the phones with 3 clients. I loved seeing the impact I had every day on a business I was 1000's of miles away from! We have the success of these businesses in our hands and that makes what we do so important.