How to bring more shoppers into your retail store.
4.4 (37 ratings)
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How to bring more shoppers into your retail store.

A guide for retailers on some quick ways to improve the shopper experience and bring more shoppers into your stores.
4.4 (37 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
1,140 students enrolled
Created by Kevin Moore
Last updated 5/2015
Current price: $12 Original price: $20 Discount: 40% off
4 days left at this price!
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  • 38 mins on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion

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What Will I Learn?
  • Look at any retail store and understand what is and isn't being done well to attract shoppers into the store.
  • Understand the importance of slowing the shopper down and getting them into the mind-set to "buy".
  • Appreciate how changes to visibility and signage can improve the shopper experience.
  • Recognise some of the major design trends and techniques used by successful retailers around the world - techniques that they can implement themselves to improve shopper experience in their own stores.
  • If you own or manage a store, you'll learn how to look at your own store with fresh eyes and understand the practical steps you can take to improve and maximise foot-fall into the store.
View Curriculum
  • To get the most out of this course, students just need to dive straight in. Upon completing the course, we hope you will be inspired to put on your shoes, maybe grab a camera, walk a range of stores in your area and identify retailer who are and aren't adopting the techniques outlined in this course. If you own a store, we anticipate that it will inspire you to review your own store and implement changes to bring more shoppers into your store.

This course is for anyone involved in or fascinated by the world of retail.

It will be of particular practical use for boutique and independent retailers and their managers as it provides insights into simple techniques used by some of the world's leading retailers to improve the shopper experience.

The course specifically covers four key techniques to attract shoppers into a store and help them get into a mindset to linger longer, buy more and tell their friends about the good experience they had in that store.

In each section, shopper experience expert, Kevin Moore, shows examples and shares his observations from a wide variety of stores, large and small, he's visited during his shopper experience tours in the Americas, Asia, Europe and Australasia. His real-world insights and examples will help you understand the concepts and inspire you to come up with your own variations.

The four main concepts covered in this course to improve the shopper experience are:

  • Effective side-walk interrupters to help shoppers notice your store and not just wander by
  • Techniques for attracting shoppers into your store - from window to walk-in
  • The decompression zone - a vital area to understand so as to help you slow the shopper down ready to purchase
  • The importance of sight-lines and airspace and how to, and not to, use it!

Each section contains a short video where Kevin explains the concept. He then takes you through an extensive collection of photos he's gathered during his trips to illustrate and reinforce the concepts.

The four elements in this course are a taster taken from Kevin Moore's much more in-depth shopper experience course - The Retail Trifecta - also available on Udemy. The full course goes into great depth on Kevin's concept of The Retail Trifecta - the three essential retail ingredients that, when successfully combined together, create a multiplying effect to the success of the business and the experience of its shoppers. The full course covers the twenty steps that retailers need to get right in order to achieve their own Retail Trifecta.

So, if you want to quickly dip your toe into the world of the "shopper experience" and understand some easy concepts that improve it, then this course is for you!

Who is the target audience?
  • This course is for retailers and anyone involved or interested in the retail trade.
  • It will be of particular interest to boutique or independent retailers as it will give them some valuable insights into ways to improve their own business.
  • If you work in a store or are studying retail, it will give you some valuable insights into the importance of the "shopper experience" and steps that can be taken to improve it.
  • If you just love "shopping", this course will help you look at your favourite stores with fresh eyes and appreciate the techniques they are using to improve your shopper experience.
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Curriculum For This Course
A quick overview of the importance of improving the "shopper experience".
2 Lectures 05:52

This course is for retailers to help them to better attract shoppers into their store.

Preview 01:06

So who is Kevin Moore and how can you benefit from his professional experience? In this lecture, Kevin explains how he "shops" stores around the world for his retail clients and then reports back to them on what trends he observes and what steps they can take to improve the shopper experience in their own stores. He explains the concept of the "shopper" as opposed to the "customer" and outlines how he observes retail environments he visits to analyse and understand the overall quality of the "shopper experience" in any particular retail environment.

Preview 04:46
Getting your store noticed and making your window work for you
2 Lectures 20:04

Side-walk interrupters are not new - they've been used since the advent of retailing to help shoppers notice the merchant's store or market stall. You could say it was the 101 of retailing to understand this but it's amazing how many retailers overlook it - and how many shopping malls fail to offer solutions for it to their tenants! In this lecture, you'll see a wide variety of examples that Kevin has observed whilst on his Road to Retail trips.

Preview 07:59

Quiz on sidewalk interrupters

Sidewalk interrupters
2 questions

So you've stopped the shopper on the side-walk and helped them notice your store from the outside. So how do you entice them to enter? The window display is one major way!

In this section, Kevin shows some of the techniques such as colour blocking, cross promotions, big displays, small displays, manufacturers branded point-of-sale etc that retailers use to increase foot-fall into their stores. This section shows lots of examples including some great examples of retail theatre.

From Window to Walk-in
Slowing shoppers down ready to buy
1 Lecture 05:03

Rush, rush, rush! How do you slow the shopper down to notice your products? In this section, Kevin shows lots of examples of decompression zones from very simple to more elaborate - to the best of all: the human decompression zone!

The importance of the "Decompression Zone"

What makes a good "decompression zone"
1 question
Helping shoppers see your offering
2 Lectures 07:27

This is one trend that has been going global rapidly over the last few years. Retailers realised that it was better to allow the shopper to see around the whole store rather than stacking shelves to the ceiling to maximise usage of air-space. In this section, Kevin shows how many retailers have grasped the benefits of getting this right but how some still haven't! Have you?!

Sightlines and airspace

1 question

This is just the start of your journey down the Road to Retail. Find about some other journeys you can join us on!

Thank You
About the Instructor
Kevin Moore
4.4 Average rating
53 Reviews
1,446 Students
3 Courses
Retail Sales & Marketing Expert

Kevin Moore has spent 28 years working in and around retail for manufacturers, retailers and service providers across 44 countries. He walks at least 2,000 stores around the world each year looking at shopper marketing trends. The need to engage, entertain, and inspire shoppers, and shoppers' hunger for change and innovation, is more important than ever before. He has also managed businesses in over 40 countries.

Kevin is regularly quoted in Australian media as an International Retail Expert and is the Retail Expert on a small business show for one of the main Australian free-to-air networks.

He is also a weekly blog contributor to smartcompany and the founder of theROADtoRETAIL - a website dedicated to the shopper experience.

Current Directorships:

Chairman CROSSMARK Asia Pac

Director Now Asia (Singapore) 

Chairman The Advisory Board

Chairman NowComms Group

Shopper Marketing Director Mirador Retail Technology