Mindful Conflict Management in the Workplace will teach you skills to prepare for and manage conflict situations from a Buddhist perspective. You will learn how you see and handle conflict and then how to manage your emotions and those of others. You will learn valuable conflict management techniques and tools rooted in Buddhist based philosophies. You will also learn how to manage emotions within conflict situations including aggressive people. Additionally you will be introduced to strategies to deal with emotions after conflict situations. Handouts and reflective exercises are provided for most sessions. The best outcomes will be achieved if you undertaken the program with at least a week between each session. The total program takes around one and half hours and is focused firmly in helping you to develop practical conflict management skills.
Mindful conflict management skills are important to understand the energy of a situation. Equally important is the ability to manage a situation to reduce the chances of conflict if not in the present, then in the future. This course outlines the negotiation skills and techniques to identify solutions by moving people and others forward either to avoid a conflict, or after a conflict has been effectively managed.
Conflict is inevitable. We may view it as a worrying attack on us or a healthy catalyst for change. When conflict does arise, it must be dealt with and handled skilfully. Most work complaints are focused on conflict arising from relationship issues between a team member and their immediate manager, or relationship issues between team members. This session will help you to understand your own conflict style in preparation to how to manage conflict.
Developing and understanding our own internal reactions can strengthen our ability to manage ourselves and others in conflict situations. Being calm and present enable this. Calmness of self, in every moment enables focus and clarity to examine a situation and respond effectively, reduces stress, and helps you to face any number of challenges. Being present is about being aware of what is happening around you and being prepared to respond to this.
We directly learn from experiences and make sense of situations by going through them. As humans are emotional beings and we evaluate events and situations and respond with a range of emotions and actions. Being able to understand and manage our emotions in conflict situations we can manage conflict situations more effectively.
As emotional humans we are always in emotional states. Some of these emotions are positive and others are negative. You can experience a whole range of emotions, even in one day and understanding an managing emotions not only in yourself, but also in others is a key skill in managing conflict situations.
Mindful conflict management is the ability to not only understand the reasons for conflict, but to acknowledge the reaction it triggers in the other person and to negotiate solutions to everyone’s satisfaction. Mindful management of conflict is not an easy process and requires you to use patience, control and discretion. This session will focus on developing for toolkit to prepare for conflict situations
Conflict can open avenues of change and provide challenges. Mindful conflict resolution skills do not guarantee a solution every time, but they can turn conflict into an opportunity for learning more about yourself and others. The techniques outlined in this session is not an extensive list, but they will help you along your way to be more mindful in a conflict situation.
People bring their own styles to a conflict situation. aggressive people can be unnerving to many. Your personal values when dealing with aggressive people will impact on the way that you are likely to respond to them. This session will provide you with some tools and strategies to manage aggressive people.
Conflict in any sense can wear on us. Often one of the hardest aspects of dealing with aggressive people is dealing with the emotions that the situation can generate. It is important to manage the emotional distress following a conflict situation. This session will provide you with some strategies following a conflict situation.
Ben Fleming has been a Buddhist and Management Trainer and Consultant for the past 18 years. He published a range of Mindful Management ebooks during the past few years and is now on Udemy to help you implement mindful approaches into your workplace.
He is an Australian who has spent most of his time living in a mountain village above Dharamshala in the Indian Himalayas since 2011.