FREE Microsoft Dynamics CRM Course
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FREE Microsoft Dynamics CRM Course

Learn the basics to become an Expert
4.3 (1,405 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
15,210 students enrolled
Created by Abhay Sharma
Last updated 6/2017
English
Price: Free
Includes:
  • 2 hours on-demand video
  • 6 Articles
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Students will have basic understanding of Microsoft Dynamics CRM.
  • Students will have basic overview of Microsoft Dynamics CRM Functional Modules.
  • Students will have basic overview of Microsoft Dynamics CRM Administration and Customizations.
View Curriculum
Requirements
  • Students should have basic computer skills.
  • Students should be able to use Web Browsers like Internet Explorer, Google Chrome or any other Web Browser to access internet.
Description

Microsoft Dynamics CRM is a Customer Relationship Management Business Solution by Microsoft. For any business, Dynamics CRM can be utilized for Sales Force Automation, Marketing Campaigns and complete Customer Service Management as out of the box functionalities.

Microsoft Dynamics CRM is one of the hottest technology in market. A CRM Consultant earns up to $75,000 - $100,000 Per Annum.

In this course of Microsoft Dynamics CRM Free Training, you will learn the basics of Microsoft Dynamics CRM with lot of practical examples and practical application demo.

In this course, you will learn:

  1. Microsoft Dynamics CRM introduction from every aspect.
  2. Dynamics CRM Deployment Types
  3. Dynamics CRM Application Navigation
  4. Dynamics CRM Important Terminologies
  5. Dynamics CRM Sales Module Overview
  6. Dynamics CRM Marketing Module Overview
  7. Dynamics CRM Service Module Overview
  8. Dynamics CRM Records and Activities Creation
  9. Dynamics CRM Security Model
  10. Dynamics CRM Reporting Overview
  11. Dynamics CRM Settings and Administration Overview
  12. Course Conclusion & Next Steps

The latest version of Microsoft Dynamics CRM is Microsoft Dynamics 365. Microsoft Dynamics 365 is same as Microsoft Dynamics CRM. In addition to Dynamics CRM modules like Sales, Marketing & Service, Microsoft has added 2 more additional modules i.e. Microsoft Dynamics 365 Project Service Automation & Microsoft Dynamics 365 Field Service.

This training will be soon updated to the latest version of Microsoft Dynamics CRM i.e. Microsoft Dynamics 365.

If you are a Programmer or Business Analyst or Want to be a CRM Consultant, this is the best introduction course to start your learning journey to earn more.

Who is the target audience?
  • This Microsoft Dynamics CRM course is for newbies who are not familiar with Dynamics CRM Technology.
  • This course is probably not for you if you are looking for advanced topics of Microsoft Dynamics CRM.
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Curriculum For This Course
21 Lectures
01:48:46
+
Course Overview
5 Lectures 36:13
Welcome to the course (A Must Read)
00:14

In this video tutorial, I am explaining how this complete training course is structured.

Course Overview
04:47

In this lecture, you will learn how to sign up for Microsoft Dynamics 365 step by step.

Dynamics 365 BONUS - Sign Up For Microsoft Dynamics 365 Step By Step
07:33

It's important for you to learn new things. Make sure you get access to the new training videos.

New Training Videos (Free)
00:06

If you are a MAC User or don't have Windows Server 2012 R2 installed on your system, then this tutorial will explain you step by step process of installing Microsoft Dynamics CRM 2016 Server on Microsoft Azure.

Don't worry, you don't need to pay anything to set this up. Microsoft provides 30-day free trial and $200 credit to use. So, watch this video and install Microsoft Dynamics CRM 2016 on Microsoft Azure.

BONUS: Install Microsoft Dynamics CRM On Microsoft Azure
23:33
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Microsoft Dynamics CRM Basic Overview
3 Lectures 21:12

In this video, you will learn various deployment types of Microsoft Dynamics CRM.

Deployment Types
05:00

In this video, I will walk you through Microsoft Dynamics CRM application. You will learn how to navigate through the application.

Application Navigation
07:15

It's very important to use product terminologies for any consultant. In this video, you will learn some important terms of Microsoft Dynamics CRM.

Important Terminologies
08:57

What is an Account entity in MS Dynamics CRM?
1 question
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Microsoft Dynamics CRM Functional Modules Overview
4 Lectures 20:40

In this video, you will get an overview of Microsoft Dynamics CRM Sales Module. I will teach you the Sales Process Flow and different features.

Microsoft Dynamics CRM Sales Module Overview
08:20

In this video, you will get an overview of Microsoft Dynamics CRM Marketing Module. I will teach you the Marketing Process Flow and different features.

Microsoft Dynamics CRM Marketing Module Overview
06:16

In this video, you will get an overview of Microsoft Dynamics CRM Service Module. I will teach you the Customer Service Process Flow and different features.

Microsoft Dynamics CRM Service Module Overview
05:36

Well Done on Reaching This Far
00:28

Which one of the following is not a functional module of Microsoft Dynamics CRM?
1 question
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Microsoft Dynamics CRM Administration & Records Creation
4 Lectures 21:57

In this video, you will learn how to control Microsoft Dynamics CRM application areas and data access. I will teach you security model for CRM On-premises and CRM Online.

Microsoft Dynamics CRM Security Model Overview
02:41

In this video, you will learn how to create records and activities in Microsoft Dynamics CRM.

Records and Activity Creation
03:57

In this video, you will learn different reporting types available for Microsoft Dynamics CRM and the tools you need to create custom reports.

Microsoft Dynamics CRM Reporting Overview
03:13

In this video, you will learn detailed overview of Microsoft Dynamics CRM Administration.

Microsoft Dynamics CRM Settings & Administration Overview
12:06
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Course Conclusion & Next Steps.
2 Lectures 03:06

In this video, I will do a course recap and explain you the next steps to become an expert Microsoft Dynamics CRM Consultant.

Course Conclusion & Next Steps
02:47

Thank You for taking my Course
00:19
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Bonus
3 Lectures 05:41
Effectively Qualify Your Leads With Microsoft Dynamics CRM
05:17

Get Access to Additional Training Videos (Free)
00:06

Did you know? Microsoft Dynamics 365 is the next big things and Microsoft has full focus on it as compared to other Microsoft Dynamics Products. Learn more..

About Microsoft Dynamics 365 (The Next Big Thing)
00:18
About the Instructor
Abhay Sharma
4.3 Average rating
1,456 Reviews
18,697 Students
4 Courses
Author, Online Entrepreneur, Certified Trainer

Abhay Sharma is an Author, Entrepreneur, result oriented Trainer and a Marketing Consultant. He has specialised in training business automation. Also, he has an excellent project management experience (PMP Certified) and he is a Microsoft Certified Trainer (MCT).

Abhay has rich experience in projects implementation, consulting, training delivery & Online Training Business Automation.

He has expertise in Microsoft Dynamics products.

Abhay has successfully implemented many mid and large-size projects in various industries like Trading, Automobiles, Pharmaceuticals, Manufacturing, Judiciary, Business Registration, Tourism, Call Centers, NGOs, Government Sector and many more.

He has been training students offline and online and have trained thousands of students in many countries.

Also, he has automated his offline training business to online that generates revenue without him training actively.

Now, he is on the mission to help Trainers, Consultants & Coaches build online training business and automation for a consistent income online!