FREE Microsoft Dynamics CRM Course

Learn the basics to become an Expert
4.2 (648 ratings)
Instead of using a simple lifetime average, Udemy calculates a
course's star rating by considering a number of different factors
such as the number of ratings, the age of ratings, and the
likelihood of fraudulent ratings.
8,705 students enrolled
Free
Start Learning Now
  • Lectures 17
  • Length 1.5 hours
  • Skill Level Beginner Level
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
Wishlisted Wishlist

How taking a course works

Discover

Find online courses made by experts from around the world.

Learn

Take your courses with you and learn anywhere, anytime.

Master

Learn and practice real-world skills and achieve your goals.

About This Course

Published 12/2015 English

Course Description

Microsoft Dynamics CRM is a Customer Relationship Management Business Solution by Microsoft. For any business, Dynamics CRM can be utilized for Sales Force Automation, Marketing Campaigns and complete Customer Service Management as out of the box functionalities.

Microsoft Dynamics CRM is one of the hottest technology in market. A CRM Consultant earns up to $50,000 - $100,000 Per Annum.

In this course, you will learn the basics of Microsoft Dynamics CRM with lot of practical examples and practical application demo.

In this course, you will learn:

  1. Microsoft Dynamics CRM introduction from every aspect.
  2. Dynamics CRM Deployment Types
  3. Dynamics CRM Application Navigation
  4. Dynamics CRM Important Terminologies
  5. Dynamics CRM Sales Module Overview
  6. Dynamics CRM Marketing Module Overview
  7. Dynamics CRM Service Module Overview
  8. Dynamics CRM Records and Activities Creation
  9. Dynamics CRM Security Model
  10. Dynamics CRM Reporting Overview
  11. Dynamics CRM Settings and Administration Overview
  12. Course Conclusion & Next Steps
If you are a Programmer or want to be a CRM Consultant, this is the best introduction course to start your learning journey to earn more.

What are the requirements?

  • Students should have basic computer skills.
  • Students should be able to use Web Browsers like Internet Explorer, Google Chrome or any other Web Browser to access internet.

What am I going to get from this course?

  • Students will have basic understanding of Microsoft Dynamics CRM.
  • Students will have basic overview of Microsoft Dynamics CRM Functional Modules.
  • Students will have basic overview of Microsoft Dynamics CRM Administration and Customizations.

What is the target audience?

  • This Microsoft Dynamics CRM course is for newbies who are not familiar with Dynamics CRM Technology.
  • This course is probably not for you if you are looking for advanced topics of Microsoft Dynamics CRM.

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Course Overview
Welcome to the course.
Article
04:47

In this video tutorial, I am explaining how this complete training course is structured.

02:42

In this video, you will learn to register for CRM Online. Have fun!

Section 2: Microsoft Dynamics CRM Basic Overview
05:00

In this video, you will learn various deployment types of Microsoft Dynamics CRM.

07:15

In this video, I will walk you through Microsoft Dynamics CRM application. You will learn how to navigate through the application.

08:57

It's very important to use product terminologies for any consultant. In this video, you will learn some important terms of Microsoft Dynamics CRM.

What is an Account entity in MS Dynamics CRM?
1 question
Section 3: Microsoft Dynamics CRM Functional Modules Overview
08:20

In this video, you will get an overview of Microsoft Dynamics CRM Sales Module. I will teach you the Sales Process Flow and different features.

06:16

In this video, you will get an overview of Microsoft Dynamics CRM Marketing Module. I will teach you the Marketing Process Flow and different features.

05:36

In this video, you will get an overview of Microsoft Dynamics CRM Service Module. I will teach you the Customer Service Process Flow and different features.

Well Done on Reaching This Far
Article
Which one of the following is not a functional module of Microsoft Dynamics CRM?
1 question
Section 4: Microsoft Dynamics CRM Administration & Records Creation
02:41

In this video, you will learn how to control Microsoft Dynamics CRM application areas and data access. I will teach you security model for CRM On-premises and CRM Online.

03:57

In this video, you will learn how to create records and activities in Microsoft Dynamics CRM.

03:13

In this video, you will learn different reporting types available for Microsoft Dynamics CRM and the tools you need to create custom reports.

12:06

In this video, you will learn detailed overview of Microsoft Dynamics CRM Administration.

Section 5: Course Conclusion & Next Steps.
02:47

In this video, I will do a course recap and explain you the next steps to become an expert Microsoft Dynamics CRM Consultant.

Thank You for taking my Course
Article
Section 6: Bonus
Effectively Qualify Your Leads With Microsoft Dynamics CRM
05:17

Students Who Viewed This Course Also Viewed

  • Loading
  • Loading
  • Loading

Instructor Biography

Abhay Sharma, Author, Entrepreneur, Trainer & Consultant

I am an Author, Entrepreneur, result oriented Trainer and a Marketing Consultant. I have an excellent project management experience (PMP Certified) and Microsoft Dynamics Certified Professional. I have rich experience in projects implementation, consulting and training delivery.

I have expertise in Microsoft Dynamics NAV, Microsoft Dynamics AX and Microsoft Dynamics CRM products.

I have successfully implemented many mid and large-size projects in various industries like Trading, Automobiles, Pharmaceuticals, Manufacturing, Judiciary, Business Registration, Tourism, Call Centers, NGOs, Government Sector and many more.

I have trained hundreds of students in many countries.

Ready to start learning?
Start Learning Now