The program was developed to introduce those high in analytical skills to people skills.
Developing and deepening our ability to thrive is in part due to how deep and meaningful our relationships are. However not all of us have the same set of skills and abilities to find, develop, nurture and prune our relationships. We know from years of research that those that are connected and engaged to others lead a life that is happier, healthier and more productive.
So this program will introduce you to some of the basics to help you start you on the path of "building the code" for gaining more ease in your personal, school, work and social relationships.
Why to exercise caution as each trait can trip us up if we over use it.
Well we’ve explored:
- 4 personality traits to understand ourselves and use to better connect with others
- Key beliefs that can block or bind us from have better quality relationships
- 4 powerful skills that make life go a little to a lot smoother when dealing with others
- The difference between Empathy and Sympathy and what to avoid and how to best use them.
Uses of the Five Conflict Styles
Handling Styles Appropriate Situations
Competing 1. When quick, decisive action is vital -- e.g., emergencies.
2. On important issues where unpopular actions need
implementing -- e.g., cost cutting, enforcing unpopular
3. On issues vital to company welfare
when you know you’re right.
4. Against people who take advantage of non-competitive
Collaborating 1. To find an integrative solution when both sides of
concern are too important to be compromised.
2. When your objective is to learn.
3. To merge insights from people with different
4. To gain commitment by incorporating concerns into a
5. To work through feelings which have interfered with
Compromising 1. When goals are important, but not worth the effort or
potential disruption of more assertive modes.
2. When opponents with equal power are committed to
mutually exclusive goals.
3. To achieve temporary settlements to complex issues.
4. To arrive at expedient solutions under time pressure.
5. As a back up when collaboration or competition is
Avoiding 1. When an issue is trivial, or more important issues are pressing.
2. When you perceive no chance of satisfying your concerns.
3. When potential disruption outweighs the benefits of resolution.
4. To let people cool down and let them regain perspective.
5. When gathering information supersedes immediate decision.
6. When others can resolve the conflict more effectively.
7. When issues seem tangential or symptomatic of other issues.
Accommodating 1. When you find that you are wrong -- to allow a better
position to be heard, to learn, and to show your reasonableness.
2. When issues are more important to others than yourself -- to satisfy
others and maintain cooperation.
3. To build social credits for later issues.
4. To minimize loss when you are outmatched or losing.
5. When harmony and stability are especially important.
6. To allow subordinates to develop by learning from mistakes.
Activity #1: Memo from me to me
RE: Dealing with Conflict
Complete this memo for next class. Be prepared to discuss the results with the class as a whole or to hand in to your facilitator.
1. My usual way of dealing with conflict is to
Blame myself or others for creating the conflict
Smooth over or suppress the conflict
Surface and deal with the conflict
Compete or be aggressive
Accommodate or give in
Avoid or withdraw
Respond according to the situation
2, Some of the undesirable consequences for me are:
(e.g. Conflicts continue to simmer below the surface
or Others expect me to give in
or People seldom disagree with me openly
or My ideas and opinions don’t get much attention, etc.)
3. Some useful changes I would like to make in the way I deal with conflict are:
Scott Paton has been podcasting since the spring of 2005. His podcast "Weight Loss and The Mind" hit over 375,000 subscribers in its first year and over one million downloads. He has executive produced and/or co-hosted over 35 podcasts. An internationally renowned speaker, Scott has presented to audiences from London, England to Sydney, Australia, from Vancouver, BC to New York, NY, from LA to Rwanda. Thousands of entrepreneurs and NGO's have changed their public engagement strategies based on Scott's sharing. We hope you will, too!
Scott has over 48,500 students from 168 countries taking his courses.
Scott joined Udemy in 2013. In late 2014, one of his clients inspired him to make a video course on Podcasting. He revisited Udemy and got very excited at the potential. After his course went live, Scott told his clients and many decided to make courses but needed help, so he has become a co-instructor with them, while continuing to support and build his own courses. His co-topics all include areas of life-long learning by Scott, including Stock Option Trading, Alternative Health, EFT, and Relationships.
Michael Ballard has presented to audiences and consulted with groups from Bermuda to Singapore and New Orleans to Vancouver as an internationally renowned speaker. Thousands of people have deepened their personal and professional ability to thrive using the process and skills he teaches. In the process they've learned how to deal with life's BIG Stuff issues based on the expertise Michael enjoys sharing on resilience. He hopes you will, too!
Michael has appeared in over 140 media interviews across North America on resiliency. He has also executive produced and hosted over 24 video interviews on those impacted by life’s BIG Stuff events. Plus students here in over 139 countries.
Michael learned quite a bit about thriving through resilience while facing adversity during his 7 year battle with three challenges to his life while fighting cancer, multiple treatments, setbacks and victories. He enjoys upbeat and insightful coffee, conversations, puns, biking, hiking, photography and snorkelling.
Michael joined Udemy in 2014. In late 2014, one of his coaching clients called him up to discuss personnel and workplace productivity issues and in the process encouraged him to start making video based programming.