Mastering Business Analysis Through Effective Communication

Put a stop to poor communication habits - even the ones you don’t realize you have!
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  • Lectures 15
  • Length 1.5 hours
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 8/2015 English

Course Description

Ever wonder how some business analysts are so confident and always seem to have it together? I'll show you how to be confident in communicating with stakeholders and gain their trust and respect.

Eliciting requirements from stakeholders is the most important part of a business analyst's job. Everything you do, everything you document is based on those requirements. In order to achieve success in this area, you must have excellent communication skills.

Master Specific Communication Techniques to Set Yourself Apart from the Growing Crowd of Business Analysts

  • Know what questions to ask and how to ask them to get detailed requirements from stakeholders
  • Learn the techniques you should be using to respond to stakeholders in order to facilitate positive discussion
  • Identify listening filters that are keeping you from hearing and understanding the complete message from stakeholders

In this course we'll fix, together, the bad communication habits that are keeping you from getting detailed requirements - even the ones you don't realize you have!

To get the most out of this course, you should have an understanding of what the business analyst job function is.

Content and Overview

You'll begin the course with an overview of projects and project teams

You'll gain an understanding of how to identify listening filters and how to avoid them

To manage conversations, you'll learn the process of effective communication and how body language affects your requirements elicitation meetings.

You'll learn techniques that help you become a better listener and understand how you can use silence as a communication tool.

It's imperative to your success as a business analyst that you know what questions to ask to get at the right information. In this course we'll review the different types of questions and I'll give you specific questions you can ask in meetings to help draw out the information you need from stakeholders and subject matter experts.

What am I going to get from this course?

  • 14 lectures and more than 90 minutes of content
  • Gain confidence in requirement sessions
  • Improved professional image through better communication
  • Know what questions to ask - and how to ask them - to elicit detailed requirements
  • You'll receive 1 IIBA (International Institute of Business Analysis) PDU/CDU credit towards qualifications for CBAP/CCBA exam or re-certification
  • A quiz to verify your understanding of the materials
  • A certificate of completion
Who is the target audience?
  • Current business analysts that are not confident in requirements elicitation meetings
  • Business analysts that are consistently missing requirements
  • Individuals that want to move into the business analyst career

What are the requirements?

  • A basic understanding of what the business analyst job function is

What am I going to get from this course?

  • Communicate productively with stakeholders to get the information they need for business requirements
  • Understand how to improve requirements elicitation through use of specific questioning techniques
  • Use body language to drive conversation
  • Improve listening skills in conversations
  • Understand the process of effective communication

Who is the target audience?

  • Aspiring business analysts and current business analysts that need to improve requirements elicitation through better communication

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.


Section 1: Mastering Business Analysis Through Effective Communication

This lecture is an introduction and overview of the instructor's background and the course content and objectives.


This lecture gives a clear understanding of what roles people play on projects and what tasks are completed during the different phases of a project.


Verbal communication skills are necessary to be successful as a business analyst. In this lecture we'll take a look at what that means.


This lecture explains what listening filters are and how to recognize them.


This lecture explains the process of effective communication

Body Language as Part of the Message

In this lecture I'll explain the various ways you can acknowledge the message being received during communications


In this lecture we will look at ways to become a better listener during conversations


This lecture focuses on response and feedback and the role feedback plays in conversations.


In this lecture we look at how we can use silence to communicate better.


This lecture focuses on asking questions to get at the correct information.


In this lecture we'll look at some specific questioning techniques you can use during requirements sessions.


In this lecture we look at an example of how a business analysts can start a requirements meeting for a new project they know virtually nothing about.


In this lecture we're going to look at the importance of understanding who your audience is.


In this final lecture we will look at ways to improve written communication skills.

18 questions

This quiz will verify your understanding of this course.

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Instructor Biography

Teresa Bennett, The Analyst Coach

Teresa Bennett has been a successful Quality and Business Analyst for 20 years. She is now in high demand by project managers of Fortune 500 companies who ask for her to be assigned to their projects.

In the past five years, she's increased her annual salary by $75,000, is able to pick and choose her work, and earns a healthy six-figure salary doing what she loves.

Her two decades in testing and analysis included positions as a Quality Assurance Manager and an Analyst Supervisor. She has worked in a variety of industries, including energy delivery (Duke Energy), financial services (Sallie Mae), banking (Wells Fargo and Bank of America), and cable television (Time Warner Cable).

As much as she enjoyed her work, after 15 years, she had not yet achieved the level of success she envisioned for herself. She was frustrated and struggling, not with the work she loved, but with her pay and job security. She knew she was capable of earning more and becoming indispensable to any company she worked with. She discovered the secrets to catapult her income into six figures while choosing only the positions that excited her.

She has developed a system to help you do the same.

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