Management Masterclass: Essential Coaching & Communication
4.4 (26 ratings)
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Management Masterclass: Essential Coaching & Communication

Lead your team to excellence with this ultimate management communication, coaching and engagement program
4.4 (26 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
177 students enrolled
Created by Ramon Janssen
Last updated 3/2017
English
Curiosity Sale
Current price: $10 Original price: $145 Discount: 93% off
30-Day Money-Back Guarantee
Includes:
  • 2.5 hours on-demand video
  • 9 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Improve your ability to coach and communicate
  • Create better alignment of employees personal and the organizational goals
  • Manage your team successfully and meet your objectives
  • Improve your leadership abilities and facilitate change
  • Close the gaps between current and desired performance and outcomes
  • Encourage employee’s independence and initiative
View Curriculum
Requirements
  • Have a basic understanding of Business, Management or Leadership and is willing to learn new practical Management techniques to enhance their career.
Description

Are you ready to take your Leadership to the next level? This is the most practical, professional and complete Management Communication and Coaching course on Udemy!

In this course, you'll learn the communication and coaching skills that you need to become a more successful manager.

This course covers all of the important topics + real life practical business concepts that will help make a difference in the workplace!

Enhance your leadership potential and learn how to make your employees become more effective, productive and committed.

How You Will Benefit

  • Improve your ability to coach and communicate
  • Create better alignment of employees personal and the organizational goals
  • Manage your team successfully and meet your objectives
  • Improve your leadership abilities and facilitate change
  • Close the gaps between current and desired performance and outcomes
  • Encourage employees independence and initiative
  • Be ready to move on to higher positions, earning more respect and financial freedom

Good management is the key to maximizing human potential

Every employee can achieve higher levels of performance, including your average and best performers. What they need is a manager who can coach: someone who can routinely carry out effective face-to face meetings and observe, assess, and interact in ways that develop and maximize their individual effectiveness. This course provides the tools to help you realize their potential and level of performance and get the most out of your team.


What is the most critical element that can make or break any business?

That critical element is “the people”, your team, your employees. Without people, your business is dead in the water.

What is the most critical element that determines whether your employees are engaged, perform well and produce value for your customers?

That critical element is YOU, the manager, the leader, and the supervisor. But:

The reality is that many employees are not doing as well as they could be because of their manager.

The key factor in employee engagement and motivation is: the relationship between the manager and the managed. 

It is what takes place at the moment of contact or communication between the manager and the employee that is the key factor of performance, effectiveness, productivity, output and profitability of an organization.

The top managers and leaders of today are those who are capable of producing extraordinary performance from ordinary people.

That’s why I created this program. Because you DO NOT learn this in business schools. 

The program is the result of decades of my own management experience, education, reading and studying from the best and brightest and putting it into practice. I overcame all of these obstacles by myself. It took me a long time to figure all of this out.

My mission is simple: “I want you to be more successful by developing yourself to the next level of leadership.”


Course content

During the course we will cover the most important aspects of communicating and coaching your direct reports. You will learn:

•             To understand WHY we are currently not getting more out of our employees? 

•             The most Common Employee Manager Issues

•             Reasons why managers find it so difficult to change

•             How managers should alter their approach

•             Why traditional management systems don’t work anymore

•             What coaching is and why it is important

•             The coaching ground rules to become more successful

•             The 2 essential steps in a one-on-one meeting & coaching program

•             How to set up and run ongoing one-on-one coaching meetings

•             How to structure a coaching meeting

•             10 key communication principles to make you more successful

•             5 step communication approach to use in the actual meeting. (What to do and say step by step)

•             Exercises, examples, stories and worksheets that will help you to understand where you are and how you  
              can improve yourself

Step by step, practical workshop approach

I’d like to invite you into this elite program, where I give you advanced training and success resources.

This course is like a “workshop”, we will walk through a step-by-step process giving you high-quality successful one-on-one communication and coaching methods. I have compressed all the knowledge in easy-to-apply steps.

You can use these methods immediately after the training. And If you do as I teach you will start to see significant results.

Imagine what it would feel like if you could start seeing changes in motivation and performance in a few months. You would be less stressed and have more time for other things. Maybe you can even start thinking of a next step in your career. Or you may be rewarded for the better performance with more salary or bonuses.

Start today!

LET YOUR LEADERSHIP FLOURISH!!

Who is the target audience?
  • I designed this course for, (upcoming) Supervisors, Managers, Leaders, Business Owners and Entrepreneurs in Business, IT and Finance who want to get more out of themselves and out of their teams.
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Curriculum For This Course
38 Lectures
02:44:14
+
What will I learn? (Short overview of the course Content)
1 Lecture 01:48

In this short video I'll give you an exact overview of the topics we're going to talk about. What will I learn!

  • To understand WHY we are currently not getting more out of our employees?  
  • The most Common Employee Manager Issues
  • Reasons why managers find it so difficult to change
  • How managers should alter their approach
  • Why traditional management systems don’t work anymore
  • What coaching is and why it is important
  • The coaching ground rules to become more successful
  • The 2 essential steps in a one-on-one meeting & coaching program
  • How to set up and run ongoing one-on-one coaching meetings 
  • How to structure a coaching meeting
  • 10 key communication principles to make you more successful
  • 5 step communication approach to use in the actual meeting. (What to do and say step by step)
  • Exercises, examples, stories and worksheets that will help you to understand where you are and how you can improve yourself

Good Luck!

Preview 01:48
+
Current Employee Motivation and Egagement issues
4 Lectures 11:11

Introduction for the first section of the program. 

The Current Employee and Engagement issues that Managers face.
Understand WHY we are currently not getting more out of our employees.
The most Common Employee Manager Issues. Reasons why managers find it so difficult to change

Preview 01:09

The Current Employee and Engagement issues that Managers face.

  • Some shocking statistics on employee engagement and motivation
  • Understand WHY we are currently not getting more out of our employees. 
  • The most Common Employee Manager Issues. 
  • Reasons why managers find it so difficult to change
Preview 05:31

I talk about my experience as a manager and some of the challenges I faced.

My Story and Summary
02:11

Insight Exercises help you to get a better idea about your current situation and motivate you to take action and apply the things you learn. This to help you become a better manager or leader and to improve your performance.

Insight Exercise
02:20
+
How the changes in Society and Companies influence a new style of management
3 Lectures 08:57

Introduction: How changes in society and companies influence the knowledge society.

  • The shift to a knowledge society
  • Introduction of The Knowledge Worker
  • Characteristics of a knowledge work(er) 
Preview 00:41

Introduction of knowledge worker, knowledge society, workers and our approach and an Insight Exercise.

  • Introduction: How changes in society and companies influence the knowledge society.
  • The shift to a knowledge society
  • Introduction of The Knowledge Worker
  • Characteristics of a knowledge work(er)
Knowledge Workers
06:44

What Peter Drucker Knew About 2020

For Drucker, the newest new world was marked, above all, by one dominant factor: “the shift to a knowledge society.”

https://hbr.org/2014/10/what-peter-drucker-knew-about-2020

Summary and additional material
01:32
+
How should managers alter their approach to succeed
3 Lectures 11:59

We need a new approach to deal with the current workforce. The "old" style management ways are not effective anymore. We need a new style of management and leadership!

  • How should managers alter their approach to succeed? 
  • Traditional versus New Management
  • We need a mechanism where a Manager and an Employee interact with each other and focus on:
  • Introduction of One-on-One meeting program
  • What is a One-on-One meeting program
Preview 01:41

We are going deeper in the following topics:

We need a new approach to deal with the current workforce. The "old" style management ways are not effective anymore. We need a new style of management and leadership!

  • How should managers alter their approach to succeed? 
  • Traditional versus New Management
  • We need a mechanism where a Manager and an Employee interact with each other and focus on:
  • Introduction of One-on-One meeting program
  • What is a One-on-One meeting program
Traditional management and new management
09:30

Summary of this section plus additional information from Forbes.

An article about 3 Management Styles Belonging In The Past.

Beyond Carrots And Sticks: scientific evidence has proven that what motivates knowledge workers is no longer carrots and sticks.

Summary and Management styles of the past
00:48
+
The Manager Coach
4 Lectures 18:55

The most successful Managers and Leaders are also good coaches. This is the introduction video to the section that is going to talk about:

  • Manager/Leader-Coach
  • What is coaching?
  • Why is coaching important?
  • Executives stated coaching benefits
  • Main Coaching Ground rules
  • Insight exercise
Preview 00:58

The most successful Managers and Leaders are also good coaches. This is the introduction video to the section that is going to talk about:

  • Manager/Leader-Coach
  • What is coaching?
  • Why is coaching important?
  • Executives stated coaching benefits

What is Coaching , why is it important and what are the the benefits.
08:38

The most successful Managers and Leaders are also good coaches.

  • Main Coaching Ground rules! Very important principles!
  • Insight exercise

Insight Exercises help you to get a better idea about your current situation and motivate you to take action and apply the things you learn. This to help you become a better manager or leader and to improve your performance.

Coaching ground rules and "the Manager Coach"
07:28

Summary of the section that deals with the Manager Coach and why coaching is important. Also an additional from the Harvard Business Review called : "You Can’t Be a Great Manager If You’re Not a Good Coach"

If you have room in your head for only one nugget of leadership wisdom, make it this one: the most powerfully motivating condition people experience at work is making progress at something that is personally meaningful. If your job involves leading others, the implications are clear: the most important thing you can do each day is to help your team members experience progress at meaningful work.

Coaching summary plus additional article
01:51
+
One-on-one Meeting Program
6 Lectures 26:03

This it the Introduction to the One-on-One meeting Program. We're going to look at:

  • What is a One on one meeting program
  • Look at research that has shown the benefits
  • How do you implement a program like this?
  • A two step implementation of the management communication and coaching
  • What are the managers objections 
  • What are the main benefits (this is maybe a surprise.....)
  • An Insight exercise
Preview 01:08

The One-on-One meeting Program. We're going to look at:

  • What is a One on one meeting program
  • Look at research that has shown the benefits

Research has shown big Improvements Implementing a One-on-One Meeting program.

What is a One-on-One Meeting program and research on programs like this
04:06

Step 1 of the program a Role-negotiation session

  • What is a role negotiation session and why is it important to use this first step to create better performance.
One-on-One Meeting Program Step 1
06:15

Step 2 of the program Ongoing One-on-One Meetings!

  • Main objectives
  • what's it not
  • Frequency
  • Objections
  • Overall benefits
One-on-One Meeting Program Step 2
08:06

In this short video an overview of the 

  • Objections and Benefits of a program like this.
  • an Insight Exercises
    To help you to get a better idea about your current situation and motivate you to take action and apply the things you learn. This to help you become a better manager or leader and to improve your performance.
Objections and Benefits
04:39

Summary on this Section and a personal story on this topic.

Summary and my experience with coaching
01:49
+
Meeting Basics, Structure and the Agenda
4 Lectures 19:52

Introduction

Preview 00:34

We're going to take a deeper look at the meeting Basics (attitude,behavior) and the structure of a meeting that you as a manager have with your direct report.

Meeting Basics and Structure
07:08

What exactly are we going to talk about when we have a meeting with our employee? In this lecture we will take a look at the items you can put on the agenda. The goals is to keep the meetings effective and results have to come from the meetings.

Meeting Agenda
10:26

Insight Exercises help you to get a better idea about your current situation and motivate you to take action and apply the things you learn. This to help you become a better manager or leader and to improve your performance.

Insight Exercise
01:44
+
Successful and effective communication
3 Lectures 17:33

10 key communication principles to make you more successful

In the end it's all about communication so you want to get this right! These are the principles that will help you in your meetings with employees to get to more motivated and engaged!

Preview 00:39

We're going to look at the first 5 principles of the 10 key communication principles to make you more successful.

In the end it's all about communication so you want to get this right! These are the principles that will help you in your meetings with employees to get to more motivated and engaged!

10 key Principles for Successful and Effective Communication (Part 1)
08:55

We're going to look at the number five to 10 of the 10 key communication principles to make you more successful.

In the end it's all about communication so you want to get this right! These are the principles that will help you in your meetings with employees to get to more motivated and engaged!

10 key Principles for Successful and Effective Communication (Part 2)
07:59
+
Structure of effective communication
3 Lectures 17:46

Introduction video: You can structure your communication during you meeting in a way that makes it natural, easy and effective to improve performance. In this module we going to take a look how exactly to do this.

What to say, how to say it. This is the structure that helps you through a whole coaching session.

Preview 00:55

You can structure your communication during you meeting in a way that makes it natural, easy and effective to improve performance. In this module we going to take a look how exactly to do this.

What to say, how to say it. This is the structure that helps you through a whole coaching session. I'll show you step by step how to do it.

Structure of your communication during a meeting
14:26

A summary on effective communication and an extra article on How To Manage The Knowledge Workers On Your Team

Summary of Effective communication
02:25
+
The Five Step Coaching Communication Cycle
2 Lectures 07:03

In this introduction video I'll introduce the The Five Step Coaching Communication Cycle. 

  • A cycle that you can use in your management communication meetings.
  • The cycle enables you to go through your conversations with much more easy and focus
Preview 01:09

In this video I'll show you exactly how to use the The Five Step Coaching Communication Cycle. 

  • A cycle that you can use in your management communication meetings.
  • The cycle enables you to go through your conversations with much more easy and focus
5 step communication coaching cycle
05:54
2 More Sections
About the Instructor
Ramon Janssen
4.5 Average rating
35 Reviews
217 Students
2 Courses
MBA, Coach, Author, Enterpreneur

Ramon is a business professional by education and passion, and has a proven record of accomplishment building, managing and leading several teams within a very competitive IT market. He holds a Bachelor Degree in Marketing (BA Hons), a Master in Business Administration (MBA) and is a Certified Trainer of The Success Principles™ by Jack Canfield and continues to work with the best and brightest in the success and leadership development field.

He founded Lead To Succeed in 2016 to help managers become more successful and effective in their jobs, in ways that benefit both the organization and employees. He is an author, Udemy course instructor, trainer and personal coach for professionals who are looking to further develop their skills.

With over two decades of real-life, in-the-trenches business, management and leadership experience, his view is unlike many management coaches. Ramon shows you the big picture, and guides your development towards success by showing you what to do, how to do it, what to say and how to say it.

Known for his lively and encouraging teaching style and his no-nonsense direct approach, he walks you, step-by-step, through proven real-world strategies.