Sales Training: Practical Sales Techniques

The sales process is kind of like a tightrope - if you just stick to the plan and go straight you'll succeed, but if you put a foot wrong you can't recover.This lecture looks at what the steps are.

Sales is often misunderstood to be a pushy process, but in this lecture we explain how it can HELP the customer and even make them happy!

In this section we'll be looking into relationships - why their important and how to get them right.

In this lecture we look at what the most important part of your pitch is - does it matter if they like you, or is it all about the product qualities?

First impressions are extremely important and very easy to get wrong - this lecture looks at common mistakes and fixes.

It's vital to befriend your customer and make them like you - but how do you do this by still being genuine? This lecture teaches you how!

Listening is vital, and harder than people think, and this lecture looks at simple tools to help you become a great listener.

Listening can be turned into an easy to follow process - and the questioning funnel can help with that. Make them feel important, while you still stay in control of the conversation.

When selling to people, it's very important you understand their thought process and personality types. This lecture introduces you to the 4 main types of people, and what sort of selling style works for them.

Don't just provide the basics - go that extra step and surprise your customer!

In this section we'll learn about how to find out what your customer really needs, and how to show them you can fulfil it.

Before you start offering solutions, you need to find out what they're looking for. This lecture demonstrated how to do that.

A common, and effective, way to get a customer on the buying process is to build up in their mind how serious their needs are. Then they'll be desperate to take your solution!

Far more powerful than you telling them what they need, is them saying they want it!

In Part 3 we will be looking at offering a solution to your customer, and understanding the difference between Features and Benefits

It's easy to prescribe lots of features, but what the customer truly wants to know about is the benefits to them.

In this section we will be looking at how to handle objections from your customer. To get from the pitch conversation to closing the deal it's vital you understand their objections and how to remove them.

In this lecture you'll learn about why people object, why they might lie about it, and how to overcome them.

It's a good idea to prepare some responses to common objections and be ready to offer these as helpful solutions.

A great way of overcoming objections is to use this simple and highly effective technique - Feel Felt Found.

In this section we'll look at closing the deal. This needn't be painful or pushy - it's simply about making life easy for your customer.

This is the most common objection, but it's in fact rarely true.... here's why and how to fix it.

Closing can often be an intimidating phase of selling, but this lecture will make it easy for you to see how to guide customers through it pain free.

This lecture will give you simply phrases to help close without intimidating the customer.

An important part of closing is not letting the customer take control of the ongoing conversation, keep the ball in your court!

In this section we'll be learning methods and tools to ensure you don't let customers down. Efficiency is a huge part of selling, and can help you rise above 90% of your competitors.

Here are 7 skills for efficiency that we think will transform your sales results. Simply getting these handy changes right will mean customers are constantly impressed with your reliability and trustworthiness.

As well as meeting with customers and doing presentations, it's important that you have a scientific handle on your sales process. This lecture teaches you how to measure your process and ensure you're creating long term success as well as short term.

Congratulations on completing the course, please do leave a review as it really helps a lot. Thank you!