** ACCORDING TO WORKFORCE: "Decision making and problem-solving skills are the most important skills in the 21st century."
** SPECIAL FREE BONUS** EXCEL DECISION MAKING WORKBOOK INCLUDED. In order to further improve the student experience, there is a free download of an Excel workbook packed with activities and ready to use models. This helps ensure everything is even easier to understand & even more fun and engaging! **
Are you ready to take your career to the next level? In this course, you will learn a range of problem solving and decision making strategies. This course covers important topics such as decision making skills, conflict resolution models, product analysis and strategic thinking. You will learn or remind yourself of these concepts that will help make you more successful!
The contents of this course are all based on my work experience as a Policy Analyst in The Office of the Presidency of South Africa, founder of Grow2Lead, a leadership and non-profit organization in South Africa and a Data Associate for a leading Education nonprofit in New York City. I received a PhD from Texas A&M University and a Master's degree in Public Administration from the Bush School of Government. This course ties together both my theoretical knowledge and practical experience in a dynamic, practical and applicable way.
Students of this course will enjoy learning a range of problem solving and decision making strategies….from the Eisenhower Model, SWOT analysis, to the Long Tail, Integration and Cost-Benefit Analysis Techniques. Use this course to take your career to the next level!
What are the requirements?
What am I going to get from this course?
Who is the target audience?
Use an eight step process to analyze any policy.
Complex policy problems are great areas to explore multiple decision making strategies. This lecture describes a policy problem: Increasing the number of high school students entering college.
Explore a decision tool used by a former president in this session. We also use a table to categorize a problem into quadrants.
The John Whitmore model is useful to evaluate goals. In this lecture we craft a goal, and then use a criteria to ensure that it reaches at least 80% of an effectively worded goal.
This lecture describes decision paths in the form of a tree. It then guides you how to enter your own decisions into the matrix and make a decision.
If there is ever a need to sort people or items by a random order, the Random and Sort method is perfect for you.
Long term decisions often scare us. This session describes a model that can provide more clarity.
The rubber band model is perfect for discerning between to "good" decisions. In this session we explore the thrust of this framework.
This model is popular in the fields of government and science. We discuss how ti can be used in strategic analysis as well.
We explore the foundation of conflict management.
Here we explore the work of the greatest management theorist of the 21st century: Mary Parker Follet. You will learn why she believed that compromise was the worst outcome for conflict.
Giving great feedback is the most important tool of being a manager. In this lesson we explore this further.
Conflict often emerges from competing desires. Here we learn how to differentiate desire from needs.
This model is perfect for thinking about how to position your product or business in relation to market share and market growth.
This lecture describes the 20/80 principle.
Placing a product in the market requires a lot of planning and strategy. The Long Tail approach helps us think about this further.
Problems can often be solved or created based on the skill level in the organization. In this demo lecture we talk through the steps necessary to conduct a skills audit to help you grasp the skill level in your organization.
Jamie Lerner, one of the greatest Mayors in the world used design thinking to turn Curitiba in Brazil into one of the most efficient and human centered cities in the world. He used Design Thinking to achieve this feat. We learn more here.
Why do some of the same problems persist? Is it because we are using single loop learning? Here we learn how to use double loop learning to address permeant challenges.
How to analyze powerful actors by their influence and impact.
In this lesson we explore the Strengths, Weaknesses, Opportunities and Threats model in relation to your organization and it's competitors.
Dr. Warren Chalklen is an education innovator who has taught over 38,000+ students across 166 countries using online and face to face platforms. He is passionate about building individual and organizational capacity in the fields of diversity, policy analysis, and data driven performance with softwares such as Excel, Salesforce and Balanced Scorecard tools. In his spare time he loves to travel and recently returned from a vacation in Brazil!