Managing Your Reactions in Difficult Situations
4.5 (48 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
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Managing Your Reactions in Difficult Situations

Learn a step-by-step approach for managing your reactions in difficult situations
4.5 (48 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
2,106 students enrolled
Created by Sorin Dumitrascu
Last updated 3/2017
English
English
Current price: $10 Original price: $100 Discount: 90% off
1 day left at this price!
30-Day Money-Back Guarantee
Includes:
  • 34 mins on-demand video
  • 4 Articles
  • 16 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • use a step-by-step approach for managing your reactions in pressure situations
  • deal with a colleague, a friend or anyone else under pressure
View Curriculum
Requirements
  • No special requirements for this course, but being familiar with the business world will certainly help.
Description

This is part of the third and last part of a series of three courses on Performance Under Pressure and focuses on Effective Human Interactions. And, in this course, you are going to learn to prevent and understand what dealing with negative pressure means.

High-pressure environments can be hard on professional relationships. You can so easily get caught up with a major project or looming deadline that your interpersonal skills slip. Under pressure, you may start to make instinctive emotional reactions as your awareness of others' feelings fades.

The Managing Your Reactions in Difficult Situations course details a step-by-step process you can use to stay in control when you're faced with a high-pressure interaction. This all enables you to recognize the importance of professional relationships, and it helps you to stay in control and make the right moves when you're performing with others under pressure.

This course includes video lectures, examples, quizzes and some learning support documents, and it will take you less than 1  hour to finish. And, as usual you have the 30 days money back guarantee, no question asked.

Now, if this is something that will help you, go ahead and press that "Take This Course" button. And, see you inside the course!

IMPORTANT

If you are already registered for the full course "Performance Under Pressure - Effective Human Interactions" you already have this section.

Who is the target audience?
  • Professionals who want to develop their abilities to manage the stress that comes with working under pressure and anyone who wants to develop or refine their skills for performing under pressure
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Curriculum For This Course
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Course Introduction
3 Lectures 10:58

High-pressure environments can be hard on professional relationships. You can so easily get caught up with a major project or looming deadline that your interpersonal skills slip. Under pressure, you may start to make instinctive emotional reactions as your awareness of others' feelings fades. But, to be as effective as possible, you need the support of others, and high-pressure situations are no exception.

Preview 03:01

Pressure-induced stress can cause behaviors that create tension in the workplace if they're not managed properly. Typical reactions include irritability, lashing out in anger, actively avoiding people, or vocally being hypercritical of others. In pressure situations, the preferred action is to remain calm, professional, and deal with the issue assertively.

Preview 04:21

Understand course structure, content and guidelines

Preview 03:36

Understand course structure, content and guidelines

Course Introduction
3 questions
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Managing Your Reactions in Difficult Situations
6 Lectures 20:11

In order to perform effectively with others who are under pressure in the workplace, you must manage your own reactions to pressure. If you don't manage your reactions to pressure well, you may fall into a trap of negative interactions with others. For example, in a stressful situation, you may become irritable, tactless, or uncooperative toward colleagues.

Showing Respect
06:00

One of the most difficult interpersonal challenges in the workplace is dealing constructively with other people when they're reacting to stress. There are guidelines to help you deal with such situations. First, always show respect to others. Second, learn to detect stress in others. Third, avoid getting hooked by the other person's behavior. And last, don't try to block a person from using their automatic stress-reducing mechanisms.

Detecting with Stress in Others
04:48

The third guideline to help you deal with stressed colleagues is to avoid getting hooked by their stressed behavior. One way to do this is to reframe your thinking. For example, rather than focusing on your dislike of the behavior the other is exhibiting, realize what lies behind it. You'll generally find that the person has experienced an enormous buildup of pressure that's causing them to react in this way.

Avoiding Getting Hooked
04:06

The fourth guideline to help you deal with stressed colleagues is to avoid blocking automatic stress- reducing mechanisms. If you do this – say, you tell someone to calm down – you're more likely to prolong the stress reaction.

Stress-Reducing Mechanisms
05:13

Access thelearning aid Dealing with Others under Pressure for the guidelines.

Dealing with Others under Pressure
00:02

Use this job aid to help you be effective in dealing with others under pressure. Dealing with others under pressure

Thinking Objectively about Difficult Situations
00:02

Use a step-by-step approach for managing your reactions in pressure situations and deal with a colleague, a friend or anyone else under pressure.

Dealing with Reactions to Pressure
4 questions
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Effective Human Interactions Under Pressure
3 Lectures 05:38

Course Project (Optional)

Course Project (Optional)
00:25

This course helps you develop skills you need to recognize your personal reaction to pressure and how it impacts your relationships with others. It shows how you can consciously control your interpersonal reactions when under pressure and how to avoid unnecessary tensions. And it details a step-by-step process you can use to stay in control when you're faced with a high-pressure interaction. This all enables you to recognize the importance of professional relationships, and it helps you to stay in control and make the right moves when you're performing with others under pressure.

Effective Human Interactionsi in Difficult Situations
02:37

Course wrap up and conclusions

Effective Human Interactions Under Pressure
1 question

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Preview 02:36
About the Instructor
Sorin Dumitrascu
4.5 Average rating
1,845 Reviews
21,795 Students
37 Courses
Management trainer

Before Udemy, Sorin developed and delivered on management, project management, computer literacy, human resources, career development, soft skills for employees and even corrections incidents management.

Currently working as a prison service consultant, he is a certified trainer and project manager, holding a master degree in International Relations and Policy Making and a bachelor degree in Law and Public Administration.

Sorin coordinated during the last 10 years projects in the areas of rule of law, regional development and human resources.

He has more than 10 years of middle/senior managerial experience within the civil service (justice, corrections, internal affairs, training), private sector (project management, consultancy, training) and NGO (industrial relations, rural development).

Sorin is also a certified International Computer Driving License (ICDL) tester and trainer for the United Nations Peacekeeping Missions, certified Human Resource Professional and a Public Manager (professional degree).