Managing Volunteers in a Challenging Environment

The complete step by step guide to a great volunteer program, even when you work in a challenging or difficult place.
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Instructed by Karen Young Business / Other
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  • Lectures 14
  • Length 32 mins
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 3/2015 English

Course Description

Learn the fundamentals of creating and managing a Volunteer Program, with a specific focus on workplaces and environments that are difficult to retain volunteers, for various reasons.

Explore the various reasons that make a Volunteer Program challenging, and learn some specific steps, and systems, that you can take to attract and keep great volunteers.

This course is a series of videos that acan be covered in less than an hour. In addition there are dowloadable resources that will help your Volunteer Program succeed.

What are the requirements?

  • What some of the challenges are that are faced by volunteers or by staff in a non-profit

What am I going to get from this course?

  • Recruit volunteers that are a good "fit" for the organization
  • Work with volunteers to manage expectations of volunteers, and of staff
  • Create systems and policies that promote harmonious working relationships

Who is the target audience?

  • Those who are considering to start or enhance their volunteer program.
  • Those who work in a situation that may be difficult for volunteers, for various reasons

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.


Section 1: Introduction to Volunteers in a Challenging Environment
This is an overview of the course "Managing Volunteers in a Challenging Environment". I outline our journey over the next few lessons as we define and navigate some of the challenges that some nonprofits face in working with volunteers.
Meet your instructor, Karen Young.
1 page

Defining a challenging environment, from a Volunteer perspective, in order to manage the volunteer experience.

Challenges including boring tasks, or being left alone

Section 2: Defining Expectations
What are Volunteers looking for when they volunteer with you? This will help you create a great volunteer program.
Volunteer Policy and Procedure Manual

Identify the expectations of Volunteers, especially as they are revealed in a more difficult reality that is hard to work with.

What are the expectations of staff?
Staff Orientation

This is a sample Orientation for staff, giving a positive message for working with volunteers.

Add your voiceover to personalize it.

Manage Volunteer Expectations with job descriptions, and a detailed Volunteer Application.
2 pages

Sample Volunteer Application Form.

Section 3: Solutions
Three styles of Orientation, why, and when to use them, with examples. Don't forget Training.
5 questions

What information should be included in an Orientation Handout?

Orientation Handout Sample
1 page

Evaluate Volunteers, and the staff that work with them, and improve the volunteer program.

Meeting with exiting volunteers. And what to do if you have to let a volunteer go.

Recognize and thank Volunteers in some of these ways.
A brief summary of what we've learned.

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Instructor Biography

Karen Young, Educator, entrepreneur, author, publisher

Karen Young brings over 20 years of business experience to effect a clear goal: to provide individuals with the skills they need for success.

Applying prior marketing and management experience in the service industry, Karen grew her small communication and marketing business into an accredited career college, preparing many hundreds of people for the workplace.

Not limited to the Boardroom or to the classroom, in 2008 Karen shifted focus, applying her broad experience in non-profit management and fundraising, to the alleviation of poverty in Vancouver's Downtown Eastside, in the role of Director of Resource Development. She has built relationships in various sectors and communities around the region, participating in all aspects of fund development, volunteer management, and social enterprise creation. Karen has worked with non-profit organizations of all sizes, from micro start ups to large multi million dollar service agencies.

Karen's proven community building approaches are an asset to participants. Her involvement in the community won her the distinction of Woman of The Year for leadership with the Business and Professional Woman's Association, Fraser Valley.

Her volunteer experience includes former President of the local Symphony Orchestra Society (1999 - 2007), appointee to a government Arts grant-giving agency, BC Arts Council (2007 - 2012), a capital campaign Executive for a hospital, and on the organizing committee for Summer Games (1992 - 1995). In addition, Karen is former President of the local Chamber of Commerce.

She is an author of various books on fundraising and personal development, for example "Fundraising Primer", "101 Fundraising Events", and "Fundraising Handbook for Interns", as well as "Seven Simple Steps to Happy". And she is co-author of "Your Path to Success", a workbook and program.

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