Managing People: Address and Respond to Performance Issues

Leverage feedback and counseling as tools to discipline an employee and identify the roots of a performance problem.
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138 students enrolled
Instructed by LearnSmart LLC Business / Management
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  • Lectures 21
  • Length 1 hour
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 12/2014 English

Course Description

Welcome toManaging People: Address and Respond to Performance Issues from LearnSmart.

LearnSmart is Project Management Institute (PMI)® Global Registered Education Provider (REP 3577). This course qualifies for the above credit hours toward the PMP® or CAMP® training contact hours or toward maintaining your current certification. Thus meeting the Professional Development Unit (PDU) requirement necessary to continue their PMP® Certification or for experienced project managers wanting to brush up on their education.

If you're interested in becoming an accomplished project manager, this training will give you valuable real-life project management techniques. Learn the skills you need to be an effective project manager - this course qualifies for 1.50 PDU credit hours toward your PMP® certification from PMI.

Course Overview:

The most important tool a supervisor can use in addressing performance problems is feedback and counseling. Counseling can be used to get to the root of why employees are unable to meet performance expectations. Another tool that will assist you is a Performance Improvement Plan. Learn how to use these tools to effectively address performance problems and improve workplace performance.

Disciplining employees is the final phase in addressing performance issues. You will study the elements of an effective disciplinary policy, the role of warnings, and steps taken to formally discipline an employee. You’ll also look at the impact of mishandling discipline, particularly the implications it has on the employee-manager relationship.

This course is a bundle of the following LearnSmart courses:

  • Feedback and Counseling
  • Effectively Disciplining Problem Performance


Learn from others! Here are some reviews from the participants enrolled in this course (Click on reviews to see full list of reviews)

  • Smart method to learn - This course is helpful and using smart way to motivate thinking and understanding. The instructor has a professional delivery method, and the he materials are interesting and creative specially the flashcards and the exercises -- Ibrahim Alsayed
  • This course is of high quality - This course will let you become a PMP and CAMP master and it will explain you every concept. The instructor is highly engaging and highly motivating. Can't be better. Thank you -- Saber Tlili
  • Excellent class! -- I already have my PMP, but wish I had this class as a study tool prior to taking the test. I am confident that a person who studies the materials presented in this course should have no problem with the exam. I took the class for the PDUs to keep my certification up. On completion of the class I followed the instructions, and had no problem registering the credits with PMI -- Robert Vroom

PMI, PMP, and CAMP are a registered trademarks of the Project Management Institute, Inc.

What are the requirements?

  • No prerequisites for this course - A computer with Internet

What am I going to get from this course?

  • Gain a thorough understanding of how to evaluate employee performance, and identify any performance issues.
  • Acquiree the skills, knowledge, and strategies that are used to discipline an employee experiencing performance issues.

Who is the target audience?

  • Professionals looking to deepen their understanding of human resource and management responsibilities, and how to effectively do them.

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.


Course Orientation
Section 1: Managing People: Address and Respond to Performance Issues
7 questions
Counseling Workers to Improve Performance
Performance Improvement Plans
Supporting Improvement in Workplace Performance
Training Techniques and Coaching Methods
Management and Supervision Techniques
Changing Work Situations or Task Designs
Improving Individual Performance
14 questions
Supplementary Materials
Section 2: Effectively Disciplining Problem Performance
7 questions
Disciplining Problem Performance Effectively
Factors of an Effective Disciplinary Policy
Verbal and Written Warnings
Effective Disciplinary Policy
Preparing to Discipline Effectively
Likely Effects of Legislation on Discipline
Conventional Progressive Approach to Discipline
The Appropriateness of Termination
Considering Alternative Approaches
Discipline Without Punishment
A Positive Approach to Discipline
13 questions
Supplementary Materials

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Instructor Biography

LearnSmart LLC, Smarter Training. Never Open a Textbook Again.

LearnSmart has served the learning community with high-quality professional skills and IT certification training since 1997. In that time, the company has helped thousands earn career-related certifications from respected vendors, such as Project Management Institute (PMI)®, Cisco, Microsoft, CompTIA, Oracle, and EC-Council. LearnSmart offers over 1,000 courses covering IT, project management, administrative, HR, and workplace safety topics. With a rapidly growing clientele of individuals and corporations, LearnSmart serves a broad range of Fortune 500 companies to universities, as well as government institutions and the armed forces.

LearnSmart is able to meet diverse career and learning needs through its extensive selection of training. LearnSmart uses industry experts to give learners the most up-to-date content in a video format as well as training resources including; reference tools, pretests, study guides and labs. For more information about how we can help pinpoint and solve your individual or multi-user training challenges.

PMI is a registered trademark of the Project Management Institute, Inc.

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