Managing People: Address and Respond to Performance Issues
4.1 (4 ratings)
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Managing People: Address and Respond to Performance Issues

Leverage feedback and counseling as tools to discipline an employee and identify the roots of a performance problem.
4.1 (4 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
140 students enrolled
Created by LearnSmart LLC
Last updated 11/2015
Price: $35
30-Day Money-Back Guarantee
  • 1 hour on-demand video
  • 2 Articles
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Gain a thorough understanding of how to evaluate employee performance, and identify any performance issues.
  • Acquiree the skills, knowledge, and strategies that are used to discipline an employee experiencing performance issues.
View Curriculum
  • No prerequisites for this course - A computer with Internet

Welcome toManaging People: Address and Respond to Performance Issues from LearnSmart.

LearnSmart is Project Management Institute (PMI)® Global Registered Education Provider (REP 3577). This course qualifies for the above credit hours toward the PMP® or CAMP® training contact hours or toward maintaining your current certification. Thus meeting the Professional Development Unit (PDU) requirement necessary to continue their PMP® Certification or for experienced project managers wanting to brush up on their education.

If you're interested in becoming an accomplished project manager, this training will give you valuable real-life project management techniques. Learn the skills you need to be an effective project manager - this course qualifies for 1.50 PDU credit hours toward your PMP® certification from PMI.

Course Overview:

The most important tool a supervisor can use in addressing performance problems is feedback and counseling. Counseling can be used to get to the root of why employees are unable to meet performance expectations. Another tool that will assist you is a Performance Improvement Plan. Learn how to use these tools to effectively address performance problems and improve workplace performance.

Disciplining employees is the final phase in addressing performance issues. You will study the elements of an effective disciplinary policy, the role of warnings, and steps taken to formally discipline an employee. You’ll also look at the impact of mishandling discipline, particularly the implications it has on the employee-manager relationship.

This course is a bundle of the following LearnSmart courses:

  • Feedback and Counseling
  • Effectively Disciplining Problem Performance


Learn from others! Here are some reviews from the participants enrolled in this course (Click on reviews to see full list of reviews)

  • Smart method to learn - This course is helpful and using smart way to motivate thinking and understanding. The instructor has a professional delivery method, and the he materials are interesting and creative specially the flashcards and the exercises -- Ibrahim Alsayed
  • This course is of high quality - This course will let you become a PMP and CAMP master and it will explain you every concept. The instructor is highly engaging and highly motivating. Can't be better. Thank you -- Saber Tlili
  • Excellent class! -- I already have my PMP, but wish I had this class as a study tool prior to taking the test. I am confident that a person who studies the materials presented in this course should have no problem with the exam. I took the class for the PDUs to keep my certification up. On completion of the class I followed the instructions, and had no problem registering the credits with PMI -- Robert Vroom

PMI, PMP, and CAMP are a registered trademarks of the Project Management Institute, Inc.

Who is the target audience?
  • Professionals looking to deepen their understanding of human resource and management responsibilities, and how to effectively do them.
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Curriculum For This Course
Course Orientation
1 Lecture 01:13
Managing People: Address and Respond to Performance Issues
8 Lectures 18:03
7 questions

Management and Supervision Techniques

Changing Work Situations or Task Designs

Improving Individual Performance

14 questions

Supplementary Materials
Effectively Disciplining Problem Performance
12 Lectures 29:41
7 questions

Disciplining Problem Performance Effectively

Factors of an Effective Disciplinary Policy

Verbal and Written Warnings

Effective Disciplinary Policy

Preparing to Discipline Effectively

Likely Effects of Legislation on Discipline

Conventional Progressive Approach to Discipline

The Appropriateness of Termination

Considering Alternative Approaches

Discipline Without Punishment

A Positive Approach to Discipline

13 questions

Supplementary Materials
About the Instructor
LearnSmart LLC
4.2 Average rating
11,486 Reviews
85,276 Students
68 Courses
Smarter Training. Never Open a Textbook.

LearnSmart has served the learning community with high-quality professional skills and IT certification training since 1997. In that time, the company has helped thousands earn career-related certifications from respected vendors, such as Project Management Institute (PMI)®, Cisco, Microsoft, CompTIA, Oracle, and EC-Council. LearnSmart offers over 1,000 courses covering IT, project management, administrative, HR, and workplace safety topics. With a rapidly growing clientele of individuals and corporations, LearnSmart serves a broad range of Fortune 500 companies to universities, as well as government institutions and the armed forces.

LearnSmart is able to meet diverse career and learning needs through its extensive selection of training. LearnSmart uses industry experts to give learners the most up-to-date content in a video format as well as training resources including; reference tools, pretests, study guides and labs. For more information about how we can help pinpoint and solve your individual or multi-user training challenges.

PMI is a registered trademark of the Project Management Institute, Inc.