Managing Conflict between emergency service workers
5.0 (1 rating)
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Managing Conflict between emergency service workers

Overcoming conflict between emergency service personnel
5.0 (1 rating)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
346 students enrolled
Created by Darren Dake
Last updated 7/2017
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Current price: $10 Original price: $40 Discount: 75% off
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  • 1.5 hours on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Understand that conflict is normal and not all conflict is bad.
  • See where good conflict may deepen superficial relationships.
  • Understand there is a right way to resolve conflict.
  • Learn why people working in the emergency field often have conflict.
  • Better understand your the spouse or partner if they work in the emergency services field.
View Curriculum
  • Student should have basic understand of using a PC or mobile device to watch videos and interact with quiz

Conflict resolution within an agency can be very difficult.  Some action, even if that is deliberate non-action, must take place.  But how do we understand conflict, and when is it out of line.Very few leaders fail because of their inability to deal with success. Typically, failure results from an inability to deal with problems.

In the real world, not everything goes well, not everyone is happy, there is always bad news as well as good, troubled waters as well as smooth.

Conflict has four basic principles

  1. Not all conflict is bad
  2. Good conflict may deepen relationships
  3. Personal growth can occur through conflict
  4. A model of advocacy may appear to be contention when its not conflict

Once a person understands the basic principles of conflict it is easier to then see the five primary causes for conflict within any organization.

The five primary causes of conflict are.

  1. Conflict is frequently because of unmatched expectations
  2. Conflict is caused by the mounting number of buried hurts, slights, and insults.
  3. A major cause of conflict is unexpressed fears. (and jealousy)
  4. Competition for limited resources can cause conflict.
  5. Conflict escalates in a hostile and failing environment.

Not all conflict is bad and not all conflict needs a supervisor’s attention. But certain guidelines can be used to determine whether conflict is a problem that needs attention or can just be tolerated and observed.

Conflict is out of line if it inhibits those involved from participating in the mission and functions of the organization. Also, when conflict damages the reputation of the agency, it needs resolution. When conflict distracts from the larger task of the organization, or is along vertical lines of authority, it is wrong and needs attention.

However, simply knowing that conflict exists and that it is out of line and needs attention, is only the beginning. What qualities must a supervisor or ‘peace maker’ have to properly resolve the conflict between two parties or groups.

  1. An ability to facilitate communication – to get other people talking.
  2. The ability to humanize the conflict
  3. The ability to be comfortable with conflict
  4. Credibility
  5. Caring

Who is the target audience?
  • Emergency Service Personnel and anyone wanting to better understand conflict between peers.
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Curriculum For This Course
5 Lectures
Understanding Conflict
3 Lectures 44:05

Five Causes of Conflict

Knowing when conflict is out of line

Understanding Conflict
5 questions
How Conflict is Resolved
2 Lectures 34:26
How conflict is resolved

Qualities of a peace maker

Understanding Conflict Resolution
5 questions
About the Instructor
Darren Dake
4.4 Average rating
4 Reviews
607 Students
4 Courses
Medicolegal Consulting and Training

Darren is an ABMDI accredited medicolegal death investigator and an ACFEI certified criminal investigator working  with the Crawford County Missouri – an author, conference speaker, trainer, and podcast-media producer. He has a tri-balanced background in law enforcement investigations, corporate leadership, and Christian ministry.

Darren is a certified teaching instructor and criminal investigator with over 30 years experience in the field of law enforcement and death investigations. He holds certification as adjunct instructor and program developer for the Missouri Department of Public Safety, the Missouri Sheriff’s Association, and the Law Enforcement Training Institute – (Missouri University Columbia).

Darren is serving as Director of Operation and instructor for the  Death Investigation Training Academy™, and hosts its online podcast-media program for death investigators.