Managing and Leading Change: Real World Strategies & Tools
4.4 (292 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
1,929 students enrolled

Managing and Leading Change: Real World Strategies & Tools

A Practical Introduction to Change Management for Managers and Project Managers
4.4 (292 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
1,929 students enrolled
Created by Mike Clayton
Last updated 5/2018
English [Auto-generated]
Current price: $11.99 Original price: $49.99 Discount: 76% off
3 days left at this price!
30-Day Money-Back Guarantee
This course includes
  • 2 hours on-demand video
  • 10 articles
  • 3 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Convince people about the need for change
  • Evaluate how people feel about the changes

  • Paint a compelling picture of the future

  • Anticipate how people will respond to change
  • Anticipate the impact of change on operational performance
  • Plan effective project communications
  • Handle resistance to change effectively, to win over resisters
  • You should have some experience of organizational life
  • Experience in management and leadership - at a supervisory level or higher - will be a great help
  • Experience of project working will be a great help

Change is an inevitable part of organizational life
And if you have any leadership role, you'll soon be called upon to help lead it.

But, we often fear change. This leads to resistance.
So, managing and leading change is a challenging role. It will take you outside of your comfort zone and beyond your existing management and supervision tool-set. 

But change is predictable
You can anticipate how people will respond, and what you need to do to engage them positively. You can plan, prepare, and handle the resistance that will certainly come.

To do that, you need practical tools and models
And this course will give you them.

More than that, you'll learn:

  • how the need for change arises, 
  • how to communicate it, and 
  • the way to lead people through it.

Here are the main topics you'll cover:

  • The Cycle of Change
  • Barriers to Change
  • The first reason why people resist change
  • Tools for change leaders
  • Stakeholder analysis
  • How people respond to change: the change curve
  • The impact of change on operational performance: the Satir Curve
  • The three phases of a change program: the Lewin Model
  • The Onion Model of resistance to change
  • How to win over resisters

Ongoing Project: Change Management Case Study
Throughout the course, you will have short exercises to do, that use the skills we'll cover. They are based on a real organizational change project. Other students and your tutor will support you, endorse your successes, and help you with your questions.

Prior Experience
The only prior experience you need is working life. But, if you have management or project management experience, you'll find it even easier!

Your Tutor
Your tutor is Dr. Mike Clayton. As a senior project, program and change manager at international consulting firm, Deloitte, Mike led large and complex change projects for his clients. 

Now, as a trainer and facilitator, he has been applying what he learned and teaching it to others. This course represents 15 years' experience of what tools students find most helpful, and 25 years experience in business, managing change, large and small.

Your Unconditional, No-questions, 30-Day Guarantee
The best way to assess how valid this material is in you culture is to try it out. I am so confident that this course will change your life that I offer you an unconditional, no questions asked, full 30 day money-back-in-full guarantee. If you don't think this will give you the tools to do more with your time, then just ask for your money back.

And What if you have questions?
I will be on hand to answer your questions if you get stuck, puzzled, or just want to know more. As a professional trainer, this is what I do, and I promise to respond within 24 hours of your question arriving with me from Udemy. 

Enroll Now
Enroll for this course now, so you can start to regain control of your life straight away.

Who this course is for:
  • Supervisors, Managers and leaders at all levels, who need to lead change in their organization
  • Team members who are experiencing change and want to understand what's going on.
Course content
Expand all 37 lectures 01:57:52
+ Introduction: Change at Work
6 lectures 13:12

Welcome to the course:

  1. Your course tutor, Dr Mike Clayton
  2. What you will be able to do at the end of your course
  3. The main topics you'll learn
  4. Practicing your skills: Your Case Study
Preview 03:15
Your Workbook for the Course

Change follows a natural cycle and in this module, you'll learn what i is with a simple example, common to many workplaces.

Preview 04:19

To help you solidify your learning, throughout this course we will have a Mini Case Study.

This contains a series of exercises. You can use the Q&A facility to report progress and ask questions to Mike, your tutor, and other participants.

Your Case Study workbook is a PDF file and we recommend you download and print it now.

Your Case Study Workbook
Exercise: The Barriers to Change

Please complete the exercise in the previous module before viewing this video.

Here, you'll learn a simple set of sources of and barriers to change, with a simple mnemonic (SPECTRES) to help you remember them.

Sources of and Barriers to Change
+ Step 1: Demonstrate the Need for Change
6 lectures 21:49

Find out what the first source of resistance is, why it's reasonable, and therefore what you need to do to counter it.

Preview 02:07

How to handle the first layer of resistance to change: the three-step Leverage Principle.

Demonstrating the Need for Change: Applying Leverage

What if they Still don't Accept the Need for Change? 

Introducing a powerful technique called a Pattern Interrupt.

What if they Still don't Accept the Need for Change? Pattern Interrupt
Case Study. Day 1: New Dawn

The first of our tools for change leaders is a fantastic group exercise that gets real feelings out, so everyone can share them and start to work through them.

Tools for Change Leaders: Mad-Sad-Glad Exercise

This tool can work equally well as an individual exercise for your self or a group exercise for your change team. It allows you to gain insights into how your stakeholders see the changes.

Tools for Change Leaders: Perceptual Positions
+ Step 2: Create a Compelling Future
6 lectures 20:32

The two strongest motivators for change are fear and desire. 

When should you use each?

Preview 01:44

To make change appealing, you need to spell out a compelling future. Here are some tips about how to create a compelling outcome.

A Compelling Future

Stakeholder engagement is a vital skill for change leaders. Here you'll learn the basic process.

Stakeholder Engagement

Stakeholder triage is a great tool to kick off your understanding of stakeholders and to help you understand which strategies you'll need for each one.

Tools for Change Leaders: Stakeholder Triage

Here's how to do a proper analysis of your stakeholders, so you can target your communications properly.

Tools for Change Leaders: Stakeholder Analysis
Case Study. Day 7: Stakeholder Analysis
+ Step 3: Expect an Argument
8 lectures 30:08

How do people respond to change?

Our first understanding comes from work done by a medical practitioner, and then expanded by two psychologists. This lecture will introduce you to their ideas.

The next will expand this and explain our response in greater detail.

Response to Change: Introduction

Here, you'll learn how people respond to imposed change. It is predictable, so you can plan for it and choose effective interventions.

The Change Curve
Case Study. Day 11: The Impact of Change

Change does not mean instant improvement. Understanding this is vital, to prepare stakeholders for the realities they will experience.

The Impact of Change on Operational Performance

A change program needs three phases, and here, we'll look at them. Once you have watched this video, take a look at the appendices of your course workbook, which give you loads of practical guidance.

The Three Phases of a Change Program

Good communication is essential. But it isn't easy.

So, here, we offer you some practical tips.

How to Communicate Well

The third stage of your Stakeholder Engagement process is to plan. This is a great tool for planning your stakeholder communication.

Tools for Change Leaders: Communication Plan

The basic plan for a change program needs to progress your stakeholders through the natural stages of their response to change.

Tools for Change Leaders: Progression Plan
+ Handling Resistance
7 lectures 25:45

This video will introduce you to resistance to change and the Onion model that explains the 6 levels. You'll also learn about the first two levels.

Resistance to Change

Continuing our exploration of the Onion Model of Resistance to Change, this video covers the innermost layers, 3 to 6.

The Inner Layers of the Onion
Case Study. Day 24: A Dozen Reasons

Before we look at techniques to deal with resistance, it is vital to get your approach and attitude right.

Engage with the Resistance

The first of two videos covering techniques 1 to 5 for how to engage positively with your resisters.

Win over Your Resisters (Part 1)

The second of two videos covering techniques 6 to 8 for how to engage positively with your resisters.

Win over Your Resisters (Part 2)
Case Study. Day 25: Handling Resistance
+ Steps 4, 5 & 6: Leading the Change
4 lectures 06:23

Let's not forget that managing change also requires good project management.

It's a Project

What is the secret to success?

Its Persistence and Situational awareness.

We'll use the OODA Loop model to explain.

99 per cent Perspiration
Case Study. Day 65: You are the Change Leader
Bonus Lecture: Did you enjoy this course?