Ultimate Management: Complete People Management System

People management is difficult but as a skill can be learned. These comprehensive management tutorials show you how.
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  • Lectures 143
  • Length 15.5 hours
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 11/2013 English

Course Description

This ultimate package of management training courses guaranteed to help you become a more effective manager of yourself, your projects and your team.

Great managers aren’t just born. The most effective managers invest in discovering and practicing the skills they need to become better managers.

And this Ultimate Management System has everything you need to motivate people, get results, and manage your team well.

With Ultimate Management System Training, you receive over 15 hours of video content, 10 skill specific student manual, full MP3s of all lectures and 100 quiz questions that check and reinforce your learning.

Based on our business training we deliver to managers and leaders worldwide, these management training videos deliver practical management skills that any manager can turn into action today.

Transform your effectiveness. Accelerate your skills. Become a better manager.

Full course modules in:

Effective Communication Skills

How To Motivate Employees

Facilitation Skills

How To Negotiate

Project Management Skills

How To Resolve Conflict

Meeting Management Skills

How To Build High-Performing Teams

Confidence and Assertiveness

Coaching Skills and How To Coach Others

What are the requirements?

  • An inclination to develop excellent management skills

What am I going to get from this course?

  • By the end of this course you will be able to manage people effectively
  • Specifically, you will improve your skills in the following key people management disciplines:
  • Communication Skills
  • Employee Motivation
  • Coaching Employees
  • Negotiating Skills
  • Conflict Management
  • Facilitation Skills
  • Build High-Performing Teams
  • Assertiveness and Self-Confidence Skills
  • Project Management
  • Meeting Management

Who is the target audience?

  • Existing Managers
  • New Managers
  • Team Leaders
  • Business Owners

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.


Section 1: Communication Skills & Strategies

Module One: Getting Started

Welcome to the Communication Strategies workshop. For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something. This communication skills workshop will help participants understand the different methods of communication and how to make the most of each of them.


Module Two: The Big Picture

When we say the word, “communication,” what do you think of? Many people will think of the spoken word. People who are hearing impaired, however, might think of sign language. People who are visually impaired might think of Braille as well as sounds.

In this module, we will explore the different ways in which we communicate.

What is Communication?

The dictionary defines communication as, “the imparting or interchange of thoughts, opinions, or information by speech, writing, or signs.” (Random House Dictionary, 2009)

It is also defined as, “means of sending messages, orders, etc., including telephone, telegraph, radio, and television,” and in biology as an, “activity by one organism that changes or has the potential to change the behavior of other organisms.”

The effectiveness of your communication can have many different effects on your life, including your:

Level of stress

Relationships with others

Level of satisfaction with your life


Ability to meet your goals and achieve your dreams

Ability to solve problems

The Big Picture
4 questions
Understanding Communication Barriers
2 questions


Module Four: Paraverbal Communication Skills

Have you ever heard the saying, “It’s not what you say, it’s how you say it”? It’s true!

Try saying these three sentences out loud, placing the emphasis on the underlined word.

“I didn’t say you were wrong.” (Implying it wasn’t me)

“I didn’t say you were wrong.” (Implying I communicated it in another way)

“I didn’t say you were wrong.” (Implying I said something else)

Now, let’s look at the three parts of paraverbal communication.

Paraverbal Communication Skills
4 questions

Module Five: Non-Verbal Communication

When you are communicating, your body is sending a message that is as powerful as your words.

Think about these scenarios for a moment. What non-verbal messages might you receive in each scenario? How might these non-verbal messages affect the verbal message?

Your boss asks you to come into his office to discuss a new project. He looks stern and his arms are crossed.

A team member tells you they have bad news, but they are smiling as they say it.

You tell a co-worker that you cannot help them with a project. They say that it’s OK, but they slam your office door on their way out.

2 questions


Module Six: Speaking Like a STAR

Now that we have explored all the quasi-verbal elements of communication, let’s look at the actual message you are sending. You can ensure any message is clear, complete, correct, and concise, with the STAR acronym.

This module will explore the STAR acronym in conjunction with the six roots of open questions (Who? What? When? Where? Why? How?), which will be explored in more detail later on in the workshop.

Speaking Like a Star
5 questions

Module Seven: Listening Skills

So far, we have discussed all the components of sending a message: non-verbal, para-verbal, and verbal. Now, let’s turn the tables and look at how to effectively receive messages.

Listening Skills
5 questions

Module Nine: Appreciative Inquiry

Traditional communication often focuses on what is wrong and how we can fix it. Think back to your last performance review, visit to the doctor, or your latest disagreement with a friend or spouse.

Appreciative inquiry does the opposite: it focuses on what is right and how we can make it better. Many organizations have found it to be a refreshing, energizing way of approaching problems and revitalizing their people.

Although we could spend a whole day talking about appreciative inquiry, this module will give you a brief taste of what AI is all about.

Appreciative Inquiry
5 questions
Encouraging Teamwork
Encouraging Teamwork
5 questions

Module Ten: Mastering the Art of Conversation

Engaging in interesting, memorable small talk is a daunting task for most people. How do you know what to share and when to share it? How do you know what topics to avoid? How do you become an engaging converser?

Most experts propose a simple three-level framework that you can use to master the art of conversation. Identifying where you are and where you should be is not always easy, but having an objective outline can help you stay out of sticky situations. We will also share some handy networking tips that will help you get conversations started.

Mastering the Art of Conversation
6 questions

Module Eleven: Advanced Communication Skills

During this workshop, we have learned a lot about communication. We would like to wrap things up with a brief discussion on a few advanced communication topics. Adding these skills to your toolbox and using them regularly will make you a more efficient, effective, communicator.

Advanced Communication Skills
3 questions

Module Twelve: Wrapping Up

Although this workshop is coming to a close, we hope that your journey to improve your communication skills is just beginning. Please take a moment to review and update your action plan. This will be a key tool to guide your progress in the days, weeks, months, and years to come. We wish you the best of luck on the rest of your travels!

Section 2: Confidence and Assertiveness

Welcome to the Assertiveness and Self-Confidence workshop. Assertiveness and self-confidence are comprised of important interpersonal communications skills and traits that can be learned and practiced. This workshop will provide you with many tips, techniques, and opportunities to try out your own skills.


An assertive person is confident and direct in dealing with others. Assertive communications promote fairness and equality in human interactions, based on a positive sense of respect for self and others. It is the direct communication of a person’s needs, wants, and opinions without punishing, threatening, or putting down another person.

Assertive behavior includes the ability to stand up for a person’s legitimate rights – without violating the rights of others or being overly fearful in the process. A skill that can be learned, assertive behavior is situationally specific; meaning different types of assertive behavior can be used in different situations.

Assertive behavior involves three categories of skills; self-affirmation, expressing positive feelings, and expressing negative feelings. Each will be explored during this course.

4 questions

Negative thinking is the process of thinking negative rather than positive thoughts. Seemingly, positive thinking requires effort while negative thinking is uninvited and happens easily.

A person who has been brought up in a happy and positive atmosphere, where people value success and self-improvement will have a much easier time thinking positively. One who was brought up in a poor or difficult situation will probably continue to expect difficulties and failure.

Obstacles To Our Goals
4 questions

Strong communication skills are essential for assertive interaction with others.

Communication Skills
7 questions

A strong self-concept depends both upon what you do -- and make -- and your idea of yourself. Goal setting is the process that allows you to analyze and determine what you do. Goal setting helps you feel strong -- and in control.

The Importance of Goal-Setting
5 questions

Worth is defined as “sufficiently good, important or interesting to justify a specified action. People with a sense of self worth exude confidence in themselves. They feel in charge of their own destiny, and are happy. To create a picture of your self-worth, take a self-concept inventory, by analyzing multiple attributes in your life such as Physical appearance, How you relate to others, Personality, How other people see you, Performance at work or school, Performance of the daily tasks of life, Mental functioning.

Feeling the Part
5 questions

A person who has a strong sense of personal worth makes a confident, positive appearance.

Looking the Part
5 questions

Feeling and looking the part would not be complete without voice. Given that we know that 38% of communication effectiveness is governed by voice quality, improving your overall voice message delivery is worthwhile.

Sounding the Part
5 questions

Presentations made by assertive, self-confident people can achieve a desired outcome.

Powerful Presentations
4 questions

An assertive, self-confident person uses a variety of coping techniques to deal with the challenges of interpersonal communication. Many of these techniques come from the school of neuro-linguistic programming. NL began in California in the mid-1970s, when graduate Richard Bandler joined a group at the University of Santa Cruz headed by linguistics professor John Grinder. NLP is defined as models and techniques to help understand and improve communication -- and to enhance influencing behavior.

Copying Techniques
5 questions

Each of us can probably think of at least one difficult personality with whom we have had to deal, either at work -- or in our personal lives. With a strategy, it is possible to learn what the person does to annoy you, and what you might be doing to aggravate the situation.

Dealing with Difficult Behaviour
4 questions

Although this workshop is coming to a close, we hope that your journey to improve your assertiveness skills is just beginning. Please take a moment to review and update your action plan. This will be a key tool to guide your progress in the days, weeks, months, and years to come. We wish you the best of luck on the rest of your travels!

Section 3: Coaching and Mentoring
Getting Started: Your Learning Outcomes
Defining Coaching and Mentoring
Defining Coaching and Mentoring
5 questions
Setting Goals
Goal Setting
5 questions
Understanding The Realities
Understanding the Realities
5 questions
Developing A Plan
Developing a Plan
5 questions
Wrapping It All Up
Wrapping it All Up
5 questions
Building Trust
Building Trust
5 questions
Providing Feedback
Providing Feedback
5 questions
Overcoming Obstacles
Overcoming Obstacles
5 questions
Reaching The End
Reaching the End
5 questions
Mentoring vs Coaching
Mentoring vs. Coaching
5 questions
Wrapping Up
Section 4: Conflict Resolution and Management
Getting Started: Your Learning Outcomes
Introduction To Conflict Resolution
Introduction to Conflict Resolution
5 questions
Conflict Resolution Styles
Conflict Resolution Style
3 questions
Creating An Effective Atmosphere
Creating an Effective Atmosphere
6 questions
Creating A Mutual Understanding
Creating a Mutual Understanding
4 questions
Focusing On Individual And Shared Needs
Focusing on Individual and Shared Needs
4 questions
Getting To The Root Cause
Getting to the Root Cause
5 questions
Generating Options
Generating Options
5 questions
Building A Solution
Building a Solution
5 questions
The Short Version
The Short Version
5 questions
Additional Tools
Additional Tools
5 questions
Wrapping Up
Section 5: Facilitation Skills
Getting Started: Your Learning Outcomes
What Is Facilitation?
What is Facilitation
6 questions
Process and Content
Process and Content
4 questions
Laying The Groundwork
Laying the Groundwork
5 questions

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Instructor Biography

Train in a Day Training, Management and Leadership Development

Established in 2004, traininaday has empowered thousands of individuals to develop their management and leadership potential.

Now we bring our classroom training to you. The most fundamental aspects of management and leadership professionally narrated, visually engaging and delivered to you wherever you are.

Each course covers what you need to know and is supported by learning activities and interactive quizzes that test your knowledge.

We continue to develop new management training and leadership development courses that further your influence at work.

For more or for an in-house training event visit traininaday .

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